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Eleveo

Eleveo serves as a comprehensive solution for optimizing contact center workforce management. It enhances operational workflows and improves agent productivity...

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Eleveo serves as a comprehensive solution for optimizing contact center workforce management. It enhances operational workflows and improves agent productivity...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Eleveo serves as a comprehensive solution for optimizing contact center workforce management. It enhances operational workflows and improves agent productivity through sophisticated AI-powered scheduling, quality control, and analytics tools. While some users have pointed out that the initial setup can be intricate, its user-friendly interface, adaptable deployment options, and profound analytical insights significantly enhance customer service performance and operational effectiveness within contact centers.

Product Details

What Is Eleveo?

Eleveo serves as a solution for optimizing contact centers, aimed at enhancing customer interactions. It assists businesses in managing workforce schedules, automating quality assessments, and providing comprehensive analytics. With tools for forecasting and real-time monitoring, it ensures effective staffing of agents while maintaining service level adherence. Additionally, speech analytics help to uncover customer sentiment and enhance decision-making processes. This suite of features is designed to tackle high call volumes and boost efficiency for organizations looking to expand their customer service capabilities.

Eleveo Pricing

The pricing structure for Eleveo is both customizable and adaptable, offering options for SaaS, on-premise, or hybrid subscriptions. Costs begin at $204 annually and can reach up to $1020 per year. To obtain a tailored pricing plan for your organization, request a custom quote today.

Note: The pricing information has been obtained from third-party sources and may vary over time.

Eleveo Integrations

Eleveo software allows integration with various systems and platforms, including:

  • Webex Contact Center

  • Webex Calling

  • Microsoft Teams

  • Amazon Connect

To explore more about its integration capabilities, be sure to watch the Eleveo demo.

Who Is Eleveo For?

This solution is well-suited for numerous industries and sectors such as:

  • Contact centers

  • Telecommunications

  • Healthcare services

  • Financial services

  • Retail operations

  • Government agencies

  • Managed service providers (MSPs)

Is Eleveo Right For You?

Eleveo is particularly beneficial for contact centers that are in search of AI-driven workforce optimization and quality management focused on compliance. Its robust analytics, multi-channel forecasting capabilities, and versatile deployment options make it a great choice for both mid-sized and large organizations. With its extensive experience and widespread global usage, Eleveo demonstrates reliability and scalability.

If you are still uncertain whether Eleveo meets your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ AI-powered forecasting improves staffing accuracy
  • ✔ Intuitive interface speeds adoption and use
  • ✔ Offers comprehensive quality management tools

Cons

  • ✘ Initial setup can be time-intensive
  • ✘ Separate logins for some modules can be time-taking

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Eleveo pricing is custom and flexible, with SaaS, on-premise, or hybrid subscription options. On AWS Marketplace, Eleveo costs range from about $204 to $960/year for workforce optimization modules. To get exact Eleveo pricing for your business, request a custom quote.

Eleveo does not prominently list a standalone mobile app; interaction is mainly via web interfaces.

Eleveo software is primarily available in English.

Yes, Eleveo supports integrations with leading platforms and APIs for system connectivity.

Eleveo integrates with Webex Contact Center, Webex Calling, Microsoft Teams, and Amazon Connect.

Typical users include contact centers, telecoms, healthcare, financial services, retail, government and MSPs.

Eleveo offers support via email, phone, help desk, and documentation resources.