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Engati

The Engati platform offers robust conversational AI tailored for enterprises, helping businesses enhance their customer experience across various digital platfo...

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The Engati platform offers robust conversational AI tailored for enterprises, helping businesses enhance their customer experience across various digital platfo...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The Engati platform offers robust conversational AI tailored for enterprises, helping businesses enhance their customer experience across various digital platforms through generative AI. While some users have noted challenges in navigating its more advanced functionalities, the extensive customization capabilities and commitment to training initiatives make the investment worthwhile. In summary, Engati presents strategic advantages that position it as an attractive option for engaging customers.

Product Details

What Is Engati?

Engati is an advanced conversational AI platform that operates across multiple channels, designed to enhance interactions with both customers and prospects on a large scale. Utilizing its unique gen-AI technology, this platform allows businesses to create and tailor intelligent AI agents that oversee the complete customer experience journey, from nurturing leads to facilitating conversions and providing seamless support. By emphasizing intent-driven and contextual engagement across various channels, Engati enhances customer experiences, enabling organizations to overcome the challenges posed by disconnected support systems and achieve notable revenue increases.

Engati Pricing

The platform provides two omnichannel plans that are available through customized quotes:

  • Pro

  • Enterprise

To receive a tailored cost estimate for your organization, request a personalized Engati quote.

Please note: Pricing may vary over time.

Engati Integrations

This software seamlessly integrates with various platforms, including:

  • Opsgenie

  • Jenkins

  • New Relic

  • Jira software

  • Amazon Web Services

  • Splunk enterprise

  • AppDynamics

Explore a free demo of Engati to discover more about its integration capabilities.

Who Is Engati For?

Engati is perfectly suited for a diverse array of industries, such as:

  • E-commerce

  • Real estate

  • Edtech

  • Travel

  • Insurance and banking

  • Government

  • Logistics

Is Engati Right For You?

If you are an enterprise in need of proven conversational AI that can scale across various digital touchpoints, Engati stands out as the optimal choice. Honored as Meta’s Tech Partner of the Year 2024 for its remarkable innovation, Engati’s ‘eSenseGPT’ technology and extensive multilingual support deliver a superior return on investment when compared to traditional platforms. For those prioritizing competitive pricing and global applicability, this platform significantly addresses complex customer support needs.

If you're still uncertain about whether Engati is the right fit, reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Supports multiple channels like WhatsApp and Instagram
  • ✔ Pre-built templates make bot setup quick
  • ✔ No technical knowledge required to build bots

Cons

  • ✘ Account management could be streamlined for easier control
  • ✘ Navigating advanced features might need some initial learning

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, Engati does not offer an API.

The Engati price for their omnichannel plans is: Pro (Custom pricing), and Enterprise (Custom pricing). Request a personalized Engati pricing quote for your business.

Typical users include industries like e-commerce, real estate, edtech, travel, insurance and banking, government, and logistics.

Engati is available in multiple languages, including English, Arabic, Bengali, Chinese, French, German, and Hindi.

Engati offers support through FAQs and contact form.

Yes, Engati has a mobile app for Android and iOS.

The software supports integration with multiple platforms, such as Opsgenie, Jenkins, New Relic, Jira software, Amazon web services, Splunk enterprise, and AppDynamics.