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eTouchPoint

eTouchPoint assists major corporations in enhancing their customer service by collecting feedback through IVR, SMS, and email channels. This facilitates immedia...

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eTouchPoint assists major corporations in enhancing their customer service by collecting feedback through IVR, SMS, and email channels. This facilitates immedia...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

eTouchPoint assists major corporations in enhancing their customer service by collecting feedback through IVR, SMS, and email channels. This facilitates immediate improvements in operations. Not only can the response time for customer support be reduced, but its comprehensive alerting system also adds significant value for customer retention and aids businesses in boosting engagement effectively.

Product Details

What Is eTouchPoint?

eTouchPoint is a powerful solution aimed at enhancing customer experiences for businesses in the utilities and field services sectors. It effectively addresses the challenge of managing high volumes of feedback by employing multi-channel collection methods and precise text analytics.

The platform's key functionalities enable organizations to quickly pinpoint the underlying causes of customer dissatisfaction. By prioritizing the actionable aspects of feedback, eTouchPoint empowers managers to swiftly tackle issues, ensuring reliable service delivery and minimizing customer attrition.

eTouchPoint Pricing

The pricing for eTouchPoint is customized to meet the unique requirements of each organization. Reach out today to get a personalized quote for your business!

eTouchPoint Integrations

Details regarding third-party integrations have not been provided by the vendor. Schedule a demo of eTouchPoint to gain a comprehensive understanding of the software.

Who Is eTouchPoint For?

eTouchPoint is well-suited for a diverse array of industries and sectors, such as:

  • Retail

  • Field services

  • Call center

  • Financial services

  • Telecommunications

Is eTouchPoint Right For You?

This platform is particularly beneficial for organizations overseeing intricate field or contact center operations. Its capacity to turn feedback into actionable insights sets it apart from tools that focus solely on research, while its human-in-the-loop analytics deliver exceptional accuracy. Additionally, eTouchPoint ensures data security through daily incremental backups and full weekly backups, with servers maintained in highly secure, state-of-the-art facilities.

If you're still uncertain about whether eTouchPoint meets your needs, feel free to reach out to our customer support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Holistic customer view across all service points
  • ✔ Immediate identification of negative customer feedback
  • ✔ Real-time alerts for swift issue resolution and brand protection

Cons

  • ✘ Requires dedicated personnel to manage and interpret data output
  • ✘ Platform updates may require staff retraining on new workflows

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, eTouchPoint provides an API.

Information regarding a dedicated mobile app has not been specified by the vendor.

The platform currently supports the English language.

The vendor offers customized pricing plans, depending on the unique requirements of businesses. Request a customized eTouchPoint price quote for your business today!

eTouchPoint features are designed for businesses in industries and sectors like field services, retail, call centers, financial services, and telecommunications.

The platform provides support through email and phone.

Information about third-party software integrations has not been specified by the vendor.