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Feefo

The Net Promoter Score (NPS®) from Feefo provides a way to gauge customer loyalty instantly and pinpoint dissatisfied customers swiftly. Although implementing t...

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The Net Promoter Score (NPS®) from Feefo provides a way to gauge customer loyalty instantly and pinpoint dissatisfied customers swiftly. Although implementing t...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The Net Promoter Score (NPS®) from Feefo provides a way to gauge customer loyalty instantly and pinpoint dissatisfied customers swiftly. Although implementing the software might take some initial setup, its features like automated notifications, review widgets, and tools for social sharing simplify the process of fostering trust and enhancing conversion rates.

Product Details

What Is Feefo?

Feefo is a comprehensive cloud-based platform designed for managing reviews and feedback. It empowers businesses to gather, analyze, and showcase verified customer ratings and reviews. With its multi-channel feedback collection, it captures authentic sentiments that can significantly enhance business growth. The platform seamlessly displays verified reviews on clients' websites, fostering credibility, enhancing customer satisfaction, and increasing conversion rates. By transforming real feedback into actionable insights, Feefo assists organizations of all sizes in improving service quality and establishing trust.

Feefo Pricing

The pricing for Feefo is structured around a subscription model. Below are the various plans available:

  • Essential Plan: £149/month + VAT

  • Enhanced Plan: £299/month + VAT

  • Bespoke: Custom pricing

To receive a tailored Feefo pricing quote for your business, please reach out.

Note: Pricing is subject to change.

Feefo Integrations

This software is compatible with various platforms, including:

  • Ometria

  • Facebook

  • Shopify software

  • Upzelo

  • Zapier software

Schedule a complimentary Feefo demo to discover more about its integration options.

Who Is Feefo For?

Feefo caters to numerous industries, such as:

  • Automotive

  • Finance

  • Insurance

  • Retail

Is Feefo Right For You?

If you are facing challenges with unverified reviews that erode trust due to inconsistent feedback collection, you may be experiencing decreased sales and lost revenue. Feefo provides a robust solution that facilitates the gathering and presentation of verified reviews through structured feedback collection. The platform offers analytics and NPS®-based loyalty tracking, converting customer sentiment into valuable business intelligence. For instance, Ariete utilized Feefo's software to enhance product development and boost conversions, turning feedback into a strategic resource rather than merely a series of star ratings.

If you're still uncertain about whether Feefo is the right choice for you, please reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Offers feedback collection and analysis to support strategic business goals
  • ✔ Easy online portal navigation
  • ✔ Presents personalized review pages to enhance customer engagement

Cons

  • ✘ Limited brand recognition outside the UK
  • ✘ The interface can feel clunky for team members

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Feefo offers API & webhook access.

No. Feefo does not have a dedicated mobile app.

Feefo is primarily available in English.

Feefo integrates with tools such as Zapier, Upzolo, Shopify, Facebook, and automation platforms.

Typical users are businesses from retail, e-commerce, travel, hospitality, automotive, and professional services.

It offers support via phone, knowledge base, and live chat.

The Feefo price offers Essential Plan, Enhanced Plan, and Bespoke enterprise-level plans. Request a personalized Feefo pricing quote for your business.