Feefo

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Communications Tools

Measure customer loyalty in real-time with Feefo's Net Promoter Score (NPS®). Quickly identify unhappy customers and boost conversion rates effortlessly.

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Product Overview

The Net Promoter Score (NPS®) from Feefo provides a way to gauge customer loyalty instantly and pinpoint dissatisfied customers swiftly. Although implementing the software might take some initial setup, its features like automated notifications, review widgets, and tools for social sharing simplify the process of fostering trust and enhancing conversion rates.

Product Details

What Is Feefo?

Feefo is a comprehensive cloud-based platform designed for managing reviews and feedback. It empowers businesses to gather, analyze, and showcase verified customer ratings and reviews. With its multi-channel feedback collection, it captures authentic sentiments that can significantly enhance business growth. The platform seamlessly displays verified reviews on clients' websites, fostering credibility, enhancing customer satisfaction, and increasing conversion rates. By transforming real feedback into actionable insights, Feefo assists organizations of all sizes in improving service quality and establishing trust.

Feefo Pricing

The pricing for Feefo is structured around a subscription model. Below are the various plans available:

Essential Plan: £149/month + VAT
Enhanced Plan: £299/month + VAT
Bespoke: Custom pricing

To receive a tailored Feefo pricing quote for your business, please reach out.

Note: Pricing is subject to change.

Feefo Integrations

This software is compatible with various platforms, including:

Ometria
Facebook
Shopify software
Upzelo
Zapier software

Schedule a complimentary Feefo demo to discover more about its integration options.

Who Is Feefo For?

Feefo caters to numerous industries, such as:

Automotive
Finance
Insurance
Retail

Is Feefo Right For You?

If you are facing challenges with unverified reviews that erode trust due to inconsistent feedback collection, you may be experiencing decreased sales and lost revenue. Feefo provides a robust solution that facilitates the gathering and presentation of verified reviews through structured feedback collection. The platform offers analytics and NPS®-based loyalty tracking, converting customer sentiment into valuable business intelligence. For instance, Ariete utilized Feefo's software to enhance product development and boost conversions, turning feedback into a strategic resource rather than merely a series of star ratings.

If you're still uncertain about whether Feefo is the right choice for you, please reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkOffers feedback collection and analysis to support strategic business goals

checkEasy online portal navigation

checkPresents personalized review pages to enhance customer engagement

Cons

closeLimited brand recognition outside the UK

closeThe interface can feel clunky for team members

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Frequently Asked Questions

Yes, Feefo offers API & webhook access.

No. Feefo does not have a dedicated mobile app.

Feefo is primarily available in English.

Feefo integrates with tools such as Zapier, Upzolo, Shopify, Facebook, and automation platforms.

Typical users are businesses from retail, e-commerce, travel, hospitality, automotive, and professional services.

It offers support via phone, knowledge base, and live chat.

The Feefo price offers Essential Plan, Enhanced Plan, and Bespoke enterprise-level plans. Request a personalized Feefo pricing quote for your business.

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