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Format

Format is an advanced customer interaction tool driven by AI that offers valuable insights to improve decision-making within teams. While it may take some time...

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Format is an advanced customer interaction tool driven by AI that offers valuable insights to improve decision-making within teams. While it may take some time...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Format is an advanced customer interaction tool driven by AI that offers valuable insights to improve decision-making within teams. While it may take some time to adjust in order to maximize its potential, the actionable reports, summaries of podcasts, and insights from videos offer significant value and efficiency. In essence, Format enables teams to maintain strong connections with their customers effortlessly.

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Product Details

What Is Format?

Format is a software solution that reviews customer interactions from various sources, including calls, emails, chats, and CRM systems. By analyzing these exchanges, it uncovers valuable insights such as customer feedback, recurring issues, feature requests, competitor mentions, and overall sentiment. Rather than sifting through each conversation individually, it detects patterns and emphasizes the most significant aspects across extensive datasets. This enables teams to gain a clear understanding of customer experiences and identify areas of concern.

The software compiles these insights into straightforward weekly reports that are easy to digest. Teams can choose to read them as concise articles or listen to them in audio format, depending on their preference. Additionally, the reports may feature actual clips from customer calls, allowing teams to hear direct customer feedback rather than merely reading summaries. This approach helps product, sales, and support teams stay informed, recognize ongoing issues, and respond effectively to genuine customer input.

How Much Does Format Cost?

Format provides tailored pricing based on individual user needs. Request a custom quote for your business today!

Note: Pricing may vary.

Format Integrations

The software is compatible with various systems and platforms, such as:

  • Gong

  • Intercom

  • Zendesk Suite

  • HubSpot CRM software

  • Zoom

Watch the Format demo to discover more about its integration capabilities.

Who Is Format For?

Format is tailored for B2B SaaS companies aiming to enhance their voice-of-customer initiatives while keeping leadership informed about customer feedback. The platform is frequently utilized by:

  • Founders and executives

  • Product leaders and product teams

  • Sales and revenue leaders

  • Customer success teams

  • Go-to-market and operations teams

This tool proves especially beneficial for rapidly growing SaaS organizations where leadership can no longer participate in every customer call but still desires insight into customer sentiments.

Is Format Right For You?

If you are searching for a way to transform customer conversations into actionable insights, Format could be an effective solution. It consolidates feedback from various channels and highlights key trends, issues, and customer sentiment in weekly reports. You have the option to read or listen to these reports and even access actual customer voice clips when necessary. The platform also allows you to review the original conversations for additional context.

This tool is ideal for teams that require consistent insights into customer behavior while ensuring data security and organization. With a quick setup process and compatibility with common tools, it’s easy to get started. Companies like Siro, Noloco, and Equals already leverage it to monitor feedback and identify patterns early on. If you have any questions or need further information, feel free to reach out to their support team at info@softwareseekers.com.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✔ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Audio and video summaries save time
  • ✔ Prioritized trends enhance focus
  • ✔ Visual dashboards support clarity

Cons

  • ✘ Sentiment analysis may vary slightly
  • ✘ Lacks a mobile app

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Format offers custom pricing for its users. Request a personalized Format price estimate for your business today at useformat.ai.

Format integrates with Gong, Intercom, Zendesk, Zoom, Salesforce, and HubSpot and 25+ more customer conversation channels.

Setup takes minutes by connecting your existing tools.

Yes. Reports and podcasts include real audio clips from customer calls.

Typical users include B2B SaaS exec, product, marketing, sales, and customer success teams.

Format primarily supports English language.