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Freshcaller

Freshcaller offers a customized voice solution designed to minimize missed calls, decrease waiting periods, and provide dependable assistance. It improves custo...

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Freshcaller offers a customized voice solution designed to minimize missed calls, decrease waiting periods, and provide dependable assistance. It improves custo...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Freshcaller offers a customized voice solution designed to minimize missed calls, decrease waiting periods, and provide dependable assistance. It improves customer interactions through easy installation and sophisticated voice AI technology. Nevertheless, users have indicated that more comprehensive documentation would be advantageous. In contrast, the automation capabilities receive widespread praise.

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Product Details

What Is Freshcaller?

Overview

Freshcaller is a cloud-based platform that aims to enhance customer interactions in a cost-effective and straightforward manner. It enables the establishment of a flexible, intelligent contact center without the need for physical phone equipment. This software equips agents with essential context to deliver personalized service from any location. With features such as multi-level IVRs, business hour settings, holiday configurations, and automated call routing, Freshcaller effectively manages call traffic, ensuring that customers reach the right specialists quickly.

Freshcaller Pricing

The pricing structure for Freshcaller includes four comprehensive plans:

  • Free: $0 per agent per month + pay per minute (billed annually)

  • Growth: $18 per agent per month + pay per minute (billed annually)

  • Pro: $47 per agent per month + pay per minute (billed annually)

  • Enterprise: $83 per agent per month + pay per minute (billed annually)

A 14-day free trial is available for evaluation. You can request a detailed Freshcaller cost estimate to help you make an informed choice for your organization.

Note: Pricing may vary over time.

Freshcaller Integrations

This software supports a variety of third-party integrations, including:

  • Nimble

  • Pipedrive

  • Agile CRM

  • Salesforce

  • HubSpot

  • Zapier

  • WooCommerce

  • Shopify

  • Magento

You can schedule a free demo of Freshcaller to explore its integration capabilities further.

Who Is Freshcaller For?

Freshcaller is suitable for various industries and sectors, such as:

  • Retail/e-commerce

  • Leisure & hospitality

  • Transportation & logistics

  • Software

  • NGOs/NFPs (Non-Governmental Organizations/Not-For-Profits)

  • BFSI (Banking, Financial Services, and Insurance)

Is Freshcaller Right For You?

The Freshdesk Contact Center software presents an innovative solution featuring advanced voice bots, speech-enabled IVR, and functionalities like post-call transcription. Its in-depth reporting and analytics offer valuable insights to help scale your operations. By integrating smoothly with top CRM and Helpdesk tools, it enhances the productivity and efficiency of sales and support teams.

If you still have questions about whether Freshcaller is the right fit for you, reach out to our team at info@softwareseekers.com for expert assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Easy to use, with a dashboard offering an overall status of calls and queries
  • ✔ Reliable sound quality for customer interactions
  • ✔ Automation features streamline simple processes
  • ✔ Easy to set up and requires minimal effort

Cons

  • ✘ Limited customization options for call flows
  • ✘ Reports function lacks depth and flexibility

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Freshcaller provides support through phone, email/help desk, chat, knowledge base, FAQs/forums, and 24/7 live representative assistance.

Freshcaller serves a range of industries, including retail and e-commerce, leisure and hospitality, transportation and logistics, software, NGOs and NFPs, banking, financial services, and insurance (BFSI).

The Freshcaller cost structure offers four feature-rich pricing plans: Free ($0/agent/month), Growth ($18/agent/month), Pro ($47/agent/month), and Enterprise ($83/agent/month), all billed annually with additional per-minute charges. Users are welcome to request a detailed analysis of the Freshcaller price.

The software's diverse third-party integrations include Nimble, Pipedrive, Agile CRM, HubSpot, Zapier, WooCommerce, Salesforce, Shopify, and Magento.

Yes, Freshcaller offers a mobile app for Android and iOS devices.

Freshcaller supports Dutch, English, French, German, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Turkish, and Chinese (Simplified).

Yes, Freshcaller provides API access.