logo

Freshchat

Freshchat serves as a powerful chat solution aimed at enhancing customer engagement effortlessly. While the interface could benefit from some streamlining, its...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

Freshchat serves as a powerful chat solution aimed at enhancing customer engagement effortlessly. While the interface could benefit from some streamlining, its...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Freshchat serves as a powerful chat solution aimed at enhancing customer engagement effortlessly. While the interface could benefit from some streamlining, its chat features offer extensive customization to meet your specific requirements. The platform includes automation capabilities, real-time analytics, and support for multiple languages. With Freshchat, companies can deliver prompt, responsive, and personalized customer service.

Product Snapshot

Main Snapshot
Snapshot 1 Snapshot 2 Snapshot 3

Product Details

What Is Freshchat?

Freshchat serves as a customer messaging solution tailored for businesses aiming to elevate their customer support experience through AI-driven bots and live chat functionalities. This software is relied upon by companies around the globe and integrates effortlessly into both websites and applications. It offers web widgets, automated replies, various messaging channels, and real-time analytics that empower organizations to enhance engagement and streamline their services. Freshchat is crafted specifically for optimizing chat support, making it an excellent choice for teams focused on improving communication and customer satisfaction.

Freshchat Pricing

The pricing structure of Freshchat includes four distinct plans:

  • Free: $0 for up to 10 agents

  • Growth: $23/agent/month (billed monthly)

  • Pro: $59/agent/month (billed monthly)

  • Enterprise: $95/agent/month (billed monthly)

This software also offers a free trial along with discounts for those opting for annual billing. To choose the right plan, request a detailed analysis of Freshchat's costs.

Note: Pricing may change over time.

Freshchat Integrations

Freshchat can connect with various applications, including:

  • Playvox

  • Shopify

  • Salesforce

  • Slack

  • Jira

  • Five9

Discover more about its integrations through a complimentary Freshchat demo.

Who Is Freshchat For?

This platform is particularly well-suited for small to medium-sized enterprises operating in sectors such as:

  • Retail

  • Financial Services

  • Education

  • E-Commerce

  • Travel and Hospitality

Is Freshchat Right For You?

The Freshchat platform is designed to enhance customer service and foster engagement with clients across multiple channels, including live chat, WhatsApp, and email. It is ideally structured for businesses that require automation, prompt support, and smooth communication. Users appreciate its features such as live translation, bulk responses, and customizable reports. For advanced tools and flexibility across channels, Freshchat stands out as a preferred option for numerous businesses like MakeMyTrip, Dunzo, and Klarna.

If you're still uncertain about Freshchat, feel free to reach out to our expert team at info@softwareseekers.com for additional information regarding the software and its offerings.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Multi-language support for customer conversations
  • ✔ Automated ticket creation and assignment
  • ✔ Real-time analytics and insights
  • ✔ Highly customizable chat options

Cons

  • ✘ Dashboard needs simplification, according to some software users
  • ✘ Notification system needs improvement
  • ✘ Occasional delays in loading new conversations

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with Freshchat.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Freshchat offers support through live chat, phone, email, training services, a community, and a knowledge base.

Freshchat is typically used by businesses of various sizes across various industries, including financial services, travel and hospitality, e-commerce, education, and retail.

The Freshchat cost ranges in the four plans: Free (free forever for up to 10 agents), Growth ($23/agent/month), Pro ($59/agent/month), and Enterprise ($95/agent/month). A free trial of Freshchat is available, alongside a pricing discount for annual billing plans.

Freshchat supports English, German, Dutch, French, Swedish, Spanish, Portuguese, Italian, Chinese, Japanese, Korean, Polish, Thai, Turkish, and Vietnamese languages.

Freshchat has integration arrangements with Salesforce, Slack, Five9, Playvox, Shopify, and Jira.

Yes, Freshchat has a mobile app for Android and iOS users.

Yes, Freshchat provides an API.