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Front Software

Front serves as a comprehensive customer operations platform that consolidates interactions through various channels such as email, SMS, and social media. Altho...

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Front serves as a comprehensive customer operations platform that consolidates interactions through various channels such as email, SMS, and social media. Altho...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Front serves as a comprehensive customer operations platform that consolidates interactions through various channels such as email, SMS, and social media. Although certain aspects, including automation and search functionalities, could use some enhancement, it provides robust shared inboxes, effective collaboration features, and CRM-like analytics that enable teams to enhance their responsiveness and maintain organization.

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Product Details

What Is Front?

Front serves as a customer operations platform that consolidates various communication channels, internal collaboration tools, and CRM-like data into a single interface. Its primary aim is to enhance the productivity of customer-facing teams—such as support, sales, and success—while delivering a customized customer experience at scale.

Front Pricing

This platform features three distinct pricing tiers tailored to accommodate varying team collaboration and communication requirements. Additionally, users have the opportunity to try out all features of the Professional plan with a 14-day free trial:

  • Starter – $35 per seat, per month (up to 10 seats)

  • Professional – $85 per seat, per month (up to 50 seats)

  • Enterprise – Custom pricing (available only on an annual basis)

Please note: Pricing may change.

For a personalized quote on Front costs, feel free to reach out to us.

Front Integrations

The platform allows integration with various systems and platforms, including:

  • Aircall

  • Asana

  • Conveyor

  • Winslow

  • Chatra

  • FullContact

Watch a complimentary Front demo to discover more about its integration capabilities.

Who Is Front For?

Front is well-suited for a diverse array of industries and sectors, such as:

  • SaaS

  • Financial services

  • Logistics and transportation

  • E-commerce

  • Professional services

Is Front Right For You?

If you seek a centralized solution for managing customer interactions across email, chat, SMS, and social media channels, then Front is an excellent choice. It caters to teams that require shared inboxes, workflow automation, and valuable insights to enhance collaboration and operational efficiency.

If you're still uncertain whether Front aligns with your needs, reach out to our consultant at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Managers can see who’s working on what and when
  • ✔ Users can collaborate using messages and tag teammates
  • ✔ Allows managers to set up rules that automatically tag emails into folders

Cons

  • ✘ Some integrations and automation capabilities can be limited
  • ✘ Front lacks general inbox customization options (email order, themes)

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Typical users of Front include professionals in financial services, e-commerce, and SaaS.

It supports the English language.

It offers three pricing plans, including Starter ($35/seat/month), Professional ($85/seat/month), and Enterprise (custom pricing). Customers can also get a 14-day free trial to test the platform. Contact us for a custom Front pricing plan.

Yes, it offers an API.

It does offer mobile apps for both iOS and Android.

It offers a community center and a knowledge base.

Front integrates with a number of third-party applications, including Conveyor, Winslow, and Chatra.