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GestSup

GestSup offers a cloud-based platform designed for the management of IT support tickets and equipment inventories, facilitating effective incident resolution. A...

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GestSup offers a cloud-based platform designed for the management of IT support tickets and equipment inventories, facilitating effective incident resolution. A...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

GestSup offers a cloud-based platform designed for the management of IT support tickets and equipment inventories, facilitating effective incident resolution. Although the initial configuration may pose challenges for newcomers, its intuitive interface and built-in asset synchronization render it a dependable option for efficient support management.

Product Details

What Is GestSup?

GestSup is a dedicated support management tool aimed at IT departments, small enterprises, and public sector entities looking to streamline their helpdesk processes. This software provides features for monitoring support tickets, coordinating equipment inventories, and overseeing user interventions.

Among its standout functionalities are the capabilities to automate ticket generation from emails and associate specific hardware with incidents. This facilitates easier problem diagnosis and helps maintain a clear overview of IT assets without requiring intricate setups.

GestSup Pricing

The pricing for GestSup is customized to meet the unique requirements of each organization. Reach out today for a tailored quote regarding GestSup for your business!

GestSup Integrations

GestSup seamlessly integrates with various systems and platforms, including:

  • Active Directory

  • OCS Inventory

  • Microsoft Entra ID

  • Outlook

  • LDAP

Check out the GestSup demo to discover more about its integration capabilities.

Who Is GestSup For?

This software caters to a diverse range of industries and sectors, such as:

  • Healthcare

  • Government

  • Research

  • Education

  • Logistics

Is GestSup Right For You?

GestSup is particularly well-suited for organizations looking to enhance their IT support services without the complications associated with enterprise-level solutions. The platform merges incident tracking with asset management, enabling internal IT teams and public organizations to handle user requests effectively. Additionally, GestSup prioritizes data security by providing log management features to monitor user changes and errors, along with IP restriction options.

If you're still uncertain about whether GestSup is the right choice for you, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
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✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
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✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Provides automatic equipment data synchronization
  • ✔ Offers data-driven support and performance insights
  • ✔ Supports access to standardized technical procedures

Cons

  • ✘ Performance is dependent on internal infrastructure
  • ✘ User interface design can be more intuitive

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

GestSup features are designed for businesses in industries and sectors like Research, education, healthcare, logistics, and government.

The platform supports multiple languages including French, English, Spanish, German, and Italian.

The vendor offers customized pricing plans, depending on the unique requirements of businesses. Request a customized GestSup price quote for your business today!

Information regarding a dedicated mobile app has not been specified by the vendor.

The platform integrates various software and services including LDAP, Active Directory, Microsoft Entra ID, OCS Inventory, and Outlook.

Yes, GestSup provides an API.

The platform provides support through a contact form.