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Gladly Software

Gladly stands out as a customer experience platform that is driven by Customer AI, focusing on the customer rather than merely managing tickets in every interac...

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Gladly stands out as a customer experience platform that is driven by Customer AI, focusing on the customer rather than merely managing tickets in every interac...

Watch Demo Get Pricing
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Product Overview

Gladly stands out as a customer experience platform that is driven by Customer AI, focusing on the customer rather than merely managing tickets in every interaction. Renowned among the most customer-focused brands globally, such as Crate & Barrel, Ulta Beauty, and Tumi, Gladly offers experiences that are both highly efficient and deeply personal. The current approach to customer experience isn't flawed; it's simply constructed on an inadequate base. Gladly transforms CX with AI that understands what truly matters.

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Product Details

What Is Gladly Software?

Gladly is a platform designed specifically for B2C leaders who prioritize both operational efficiency and exceptional customer experiences. With Gladly, each interaction is crafted to be personalized and responsive. The software combines emotional intelligence with precise operations, creating a deeply personal yet scalable approach. Central to this powerful platform is Gladly Customer AI, which ensures a seamless, ongoing conversation across all communication channels while harmonizing technology with human touch.

For additional information, visit www.gladly.ai.

Gladly Software Pricing

The pricing for Gladly is customized to fit the unique needs of your business. To grasp the value that Gladly can offer, you can request a personalized quote that aligns with your objectives for service efficiency, personalization, and scalability.

Gladly Software Integrations

Gladly integrates effortlessly with various third-party applications to enhance operations and tailor each conversation. Some of our most utilized integrations include:

  • Shopify

  • Medallia Agent Connect

  • Klaviyo

  • Agyle Time

  • Big Commerce

  • Magento

Schedule a demo to explore how these integrations function within the platform.

Who Uses Gladly?

Gladly is crafted for contemporary B2C brands across sectors where customer loyalty and experience are paramount, including:

  • B2C

  • Ecommerce

  • Retail

  • Airlines

  • Hospitality

No matter if your customers shop, travel, or stay with you, Gladly empowers you to serve them more effectively.

Is Gladly Software Right For You?

This solution is intended for brands that are unwilling to compromise on quality. With Customer AI at its foundation, Gladly converts service into a loyalty-driving engine—reducing operational costs while enhancing each customer interaction. Notable brands such as Nordstrom and Warby Parker trust Gladly to foster enduring relationships and expand support capabilities without diminishing quality.

Contact us at info@softwareseekers.com for a quick overview and expert guidance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Offers centralized communication
  • ✔ Automated features significantly enhance productivity
  • ✔ User-friendly interface
  • ✔ Streamlines customer conversations through AI functionality

Cons

  • ✘ Occasional low response times, according to some users
  • ✘ The process of viewing and handling attachments can be cumbersome

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Gladly software offers various support options, including email/help desk, chat, a forum, and a knowledge base.

Gladly software serves a range of industries, including retail, e-commerce, airlines, and hospitality.

The Gladly software cost structure is customizable for each business. Request a tailored estimate of Gladly software price for your company.

The software has diverse third-party integrations, such as Shopify, Medallia Agent Connect, Klaviyo, Agyle Time, Big Commerce, and Magento.

Gladly software offers a mobile app for iOS and Android devices.

Gladly software supports English.

Yes, Gladly software provides API access.