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goDeskless

The goDeskless software offers an extensive solution for managing field services, enhancing customer service quality by speeding up resolution times and improvi...

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The goDeskless software offers an extensive solution for managing field services, enhancing customer service quality by speeding up resolution times and improvi...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The goDeskless software offers an extensive solution for managing field services, enhancing customer service quality by speeding up resolution times and improving the first-time fix rate. Although the support documentation might not encompass every possible scenario, the platform's ability to provide real-time insights and robust scheduling makes its adoption worthwhile. In summary, goDeskless turns deskless operations into a valuable tool for boosting customer satisfaction.

Product Details

What Is goDeskless?

goDeskless is a powerful cloud-based solution that integrates back-office dispatching with mobile field operations, catering specifically to the needs of the deskless workforce. With features such as self-service scheduling, the software significantly enhances customer service by minimizing hold times and allowing agents to focus on more complex issues. The dedicated mobile application, TrackHelp Pro, equips technicians with all the essential information they need to complete tasks effectively, helping businesses avoid unnecessary repeat visits. This platform is designed to scale for large enterprises overseeing distributed service teams.

goDeskless Pricing

The pricing structure for goDeskless is comprised of three plans:

  • Starter: $49/user/month

  • Professional: $89/user/month

  • Enterprise: $129/user/month

For a tailored pricing quote that suits your business needs, feel free to request one.

Please note that pricing is subject to change.

goDeskless Integrations

This software seamlessly integrates with various Customer Relationship Management (CRM) and asset management systems. Schedule a goDeskless demonstration to delve deeper into these integrations.

Who Is goDeskless For?

goDeskless is well-suited for a variety of sectors, including:

  • Utilities and energy

  • Construction

  • Manufacturing

  • Healthcare

  • Retail

  • Public sector

  • Telecommunications

Is goDeskless Right For You?

If your organization is looking for a platform that transforms field operations into a strategic advantage, the features of goDeskless are tailored to deliver outstanding results. Its prominent feature, AI-driven smart scheduling, ensures that the most qualified resources are dispatched efficiently. For businesses in regulated industries that require strict compliance and improved customer visibility, goDeskless provides the robust automation necessary for success. Given its pricing and demonstrated efficiency improvements, it stands out as an attractive solution.

If you're still uncertain about whether goDeskless is the right fit for you, reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Facilitated increase in first-time fix rate
  • ✔ Delivers faster time to resolution
  • ✔ Provides real-time asset tracking and visibility

Cons

  • ✘ Some users have requested improvements in the interface
  • ✘ Might require initial training for better software adoption

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

goDeskless offers support through resource center, chatbot, phone, and contact form.

The software supports integration with multiple CRM and asset management platforms.

Yes, goDeskless offers an API.

goDeskless is primarily available in English.

Yes, goDeskless has mobile apps for Android and iOS.

Typical users include industries like utilities and energy, construction, manufacturing, healthcare, retail, public sector, and telecommunications.

The goDeskless price is based on three plans: Starter ($49/user/month), Professional ($89/user/month), and Enterprise ($129/user/month). Request a personalized goDeskless pricing quote for your business.