GoVivace
Transform customer experience with Govivace's VIVI platform, offering AI-driven voice and text interactions for seamless support and engagement.
Govivace stands out as a prominent provider of AI-driven speech analytics and conversational AI technologies, transforming the landscape of customer experience (CX). At the heart of their offerings is the VIVI platform, an omnichannel voicebot and chatbot that facilitates fluid and natural interactions through voice and text. This powerful tool adeptly manages various functions, including customer support, sales processes, and appointment scheduling.
Utilizing sophisticated natural language processing (NLP) and machine learning (ML) capabilities, VIVI guarantees round-the-clock scalability while fostering personalized engagement with customers. Additionally, GoVivace's CallAI solution significantly boosts call center effectiveness through automated quality assurance (Auto QA), delivering instantaneous insights into both agent performance and customer sentiment. Collectively, these innovations streamline operations, enhance productivity, and improve customer satisfaction across multiple sectors.
What Is GoVivace?
Since its inception in 2009, GoVivace has stood at the forefront of speech technology and conversational AI. The company caters to various sectors, including travel, FinTech, banking, hospitality, healthcare, debt collection and recovery, among others. Our primary offering, VIVI, is a no-code platform designed to empower users without technical expertise to effortlessly build intelligent chatbots and voicebots for both incoming and outgoing telephony.
The user-friendly flow design interface of VIVI, combined with its ability to engage in natural conversations, significantly boosts customer satisfaction and conversion rates. This makes it an excellent tool for customer support, lead generation, and more. We also provide a comprehensive range of solutions such as CallAI for quality management, Listener for speech-to-text capabilities, and Authenti for voice biometrics. These tools ensure robust security and allow for custom integrations. With AI-driven customer experience automation and support across multiple channels, GoVivace equips businesses with the tools needed to thrive in today’s competitive landscape.
VIVI Omni CX Bot is an advanced customizable text-based flow design solution that operates as a standalone platform or integrates smoothly with any CRM system to meet diverse industry requirements. The VIVI CX Bot serves as both a self-service and fully serviced option that functions on telephony, web chat, text messaging, and various social messaging applications. It manages inbound and outbound communications while providing live agent transfer capabilities to help automate and scale sales and customer support efforts. By utilizing AI alongside insights from exceptional human service, VIVI CX Bot comprehends customer interactions, tracks engagement history, and formulates responses. Through natural language processing and machine learning, VIVI facilitates automated AI calls (voice), web chat, text/SMS, WhatsApp, and other social messaging channels for customer support, enhancing engagement levels while improving operational efficiency.
CallAI is a sophisticated speech analytics and auto quality assurance tool that enables tracking and enhancement of customer experience services by providing insights into customer satisfaction. It reveals valuable information about customer behavior, preferences, and sentiments by identifying hidden patterns within interactions, transforming engagements into meaningful conversations that foster satisfaction and trust.
GoVivace Integrations
GoVivace offers seamless integration with numerous systems and platforms to enhance customer engagement and optimize operations through both VIVI and CallAI.
HubSpot: Synchronize customer data in real-time to tailor interactions, monitor engagement, and synchronize sales and support efforts within your CRM.
Salesforce: Connect with Salesforce to retrieve customer histories, automate workflows, and facilitate data-driven decisions for sales and service teams.
Zendesk: Improve customer support by linking VIVI’s omnichannel features with CallAI’s analytics within Zendesk’s ticketing system.
Live Web Chat (Text and Call-me-now): Integrate VIVI’s conversational AI into your website for immediate customer support and lead generation.
Telephony AI Calls (Voice) Text/SMS: Utilize VIVI’s voicebot alongside CallAI's speech analytics for intelligent call management.
Microsoft Teams: Enhance internal collaboration by connecting GoVivace with Teams for real-time updates and coaching opportunities.
Zapier: Automate processes by linking GoVivace with thousands of applications via Zapier for tailored integrations across marketing and productivity.
Watch the GoVivace demo to see how these integrations can revolutionize your customer experience while improving operational efficiency.
GoVivace is Suitable For Various Industries Including:
Travel
FinTech
BFSI/NBFCs
Hospitality
Call Centers and BPOs
E-commerce and Retail
Real Estate
GoVivace Features
VIVI Omni CX Bot
The VIVI CX Bot, an innovative zero-code customizable text-based flow design solution, can function independently or integrate effortlessly with any CRM system tailored to various industries. It provides both self-service options as well as fully serviced solutions that operate across telephony, web chat, text messaging, and other social media platforms. The bot handles both incoming and outgoing communications while allowing live agent transfers to streamline sales automation and customer support scaling. By leveraging AI in conjunction with human service insights, VIVI CX Bot comprehends conversations effectively while maintaining engagement history. With advanced capabilities in natural language processing and machine learning, it supports automated AI calls (voice), web chat, text/SMS messaging on WhatsApp among others — all aimed at elevating engagement levels while enhancing operational efficiency.
Key Capabilities
No-Code Platform: Create advanced AI solutions without needing programming skills.
Omnichannel Support: Integration available for voice calls, SMS messages, and WhatsApp.
Conversation Memory: Retains context throughout multiple interactions.
Human-AI Hybrid: Merges the efficiency of AI with human knowledge.
NLP: Demonstrates advanced understanding of user intent.
Machine Learning: Continuously refines responses based on interactions.
Automated Support: Offers 24/7 capabilities in customer service.
Operational Efficiency: Optimizes business processes effectively.
CallAI
The cutting-edge solution known as CallAI enhances the GoVivace suite by providing speech analytics powered by generative AI aimed at transforming the customer experience (CX) along with managing call center quality. It automates tasks such as analyzing call recordings while offering coaching to agents—ensuring optimal performance with minimal effort required. CallAI generates automatic quality assurance scorecards that estimate customer satisfaction levels while providing personalized coaching opportunities. It tracks detailed metrics like silence duration, overtalk incidents, along with sentiment analysis. Contact Center Managers have access to an intuitive dashboard that alerts them of critical errors while offering insights into trends such as competitor mentions. Unlike other solutions on the market, CallAI utilizes generative AI technology to anticipate issues proactively while recommending enhancements — positioning itself as a leader in promoting efficiency along with heightened customer satisfaction through complete digital transformation of the CX landscape using AI technology.
Automatic Speech Recognition
The patented ASR engine offered through Listener transcribes spoken dialogue in real-time across various channels including phone calls, web interfaces as well as mobile platforms. It supports multilingual transcription covering multiple English accents along with Indic languages while being customizable to meet specific industry requirements.
Authenti - AI Voice Biometric Solution
The voice biometric solution provided by GoVivace employs advanced technology for verifying individual identities by analyzing over 600 unique vocal characteristics to accurately identify speakers. This enhances security measures during client interactions while streamlining processes efficiently without compromising user authentication safety standards.
ScriptoAI
This platform provides real-time transcription of speech into accurate text formats maintaining thorough records of all exchanges which simplifies locating information efficiently when needed. ScriptoAI ensures that all transcribed content remains accessible enhancing documentation procedures overall while improving information management practices significantly.
GoVivace Pricing
The pricing model at GoVivace is flexible and subscription-based — designed specifically to adapt according to your business needs while delivering powerful conversational AI-driven solutions alongside analytics via both VIVI & CallAI products. Experience a risk-free trial period allowing you seamless access to omnichannel support alongside advanced speech analytics plus tailored interaction experiences aimed at maximizing client satisfaction levels while optimizing operations effectively driving growth within your organization. Customized pricing plans are available based on unique requirements including usage volume along with industry-specific functionalities plus integration necessities. Reach out to GoVivace today at info@softwareseekers.com for a bespoke quote that illustrates how their innovative solutions can elevate your operations significantly.
Support:
If you need assistance or guidance in making your decision feel free to connect with our dedicated support team at info@softwareseekers.com who will be happy to assist you further!