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GuestService

GuestService serves as an all-in-one platform dedicated to managing the guest experience in the hospitality sector. It simplifies staff operations while boostin...

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GuestService serves as an all-in-one platform dedicated to managing the guest experience in the hospitality sector. It simplifies staff operations while boostin...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

GuestService serves as an all-in-one platform dedicated to managing the guest experience in the hospitality sector. It simplifies staff operations while boosting revenue beyond just room sales. Although the customization options for reporting are somewhat restricted, it stands out in developing personalized mobile applications and automating communications with guests. This functionality significantly improves guest satisfaction and plays a crucial role in minimizing unfavorable reviews.

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Product Details

What Is GuestService?

GuestService is an all-in-one solution crafted to oversee the complete guest experience journey. It merges a robust Guest App, tools for Guest Relationship Management (GRM), and intelligent automation features. The primary goal is to equip hoteliers with the means to attain operational excellence by digitally monitoring requests, assessing service times, and upholding internal service level agreements (SLAs). This platform aims to enhance guest satisfaction while significantly boosting non-room revenue through effective upselling strategies.

GuestService Pricing

The starting price for GuestService is €15 per month. This entry-level plan, referred to as Basic, caters to smaller hotels. The subsequent pricing tiers are as follows:

  • Free Plan – €0

  • Standard Plan – €150/month

  • Pro Plan – €250/month

  • Premium Plan – €400/month

Prospective users are encouraged to request a tailored quote for GuestService costs.

Note: Pricing may vary over time.

GuestService Integrations

This software facilitates integration with various systems and platforms, including:

  • Microsoft Dynamics CRM

  • Stripe

  • Oracle

Watch the GuestService demo to discover more about its integration capabilities.

Who Is GuestService For?

GuestService is well-suited for a diverse array of sectors, such as:

  • Resort hotels

  • Luxury hotels

  • Independent hotels

Is GuestService Right For You?

If your hotel seeks to increase revenue and optimize operations, GuestService could be the perfect match. Its standout feature includes launching a branded mobile application for both iOS and Android, which centralizes guest interactions and facilitates upselling. This enhancement boosts staff efficiency and helps avoid negative reviews, ensuring a smooth guest experience.

If you’re still unsure whether GuestService is the right choice for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
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✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
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✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
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✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ User-friendly interface allows easy booking of services efficiently
  • ✔ Messaging hub keeps staff connected with guests consistently
  • ✔ Personalized messages and offers help increase hotel revenue

Cons

  • ✘ Some initial training required for staff adoption efficiency
  • ✘ Support responsiveness varies depending on demand or issue complexity

Price

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Guest Service offers API integrations with PMS and third-party systems for seamless data exchange.

Yes, it provides a fully branded mobile app for guests, available on both iOS and Android platforms.

The software supports integration with multiple systems and platforms, including Microsoft Dynamics CRM, Stripe, and Oracle.

GuestService supports multiple languages, enabling communication in languages such as English, Spanish, German, French, Russian, and Arabic.

GuestService offers pricing tailored to the size and specific needs of each hotel. Plans start with a Free option at €0/month, followed by Basic at €15/month, Standard at €150/month, Pro at €250/month, and Premium at €400/month. Interested users can request a custom GuestService price quote to match their requirements.

Typical users include a wide array of hospitality businesses, such as resort hotels, luxury hotels, boutique hotels, independent hotels, hostels, and serviced apartment chains globally.

GuestService provides dedicated support through its help center, email, and contact forms.