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GuestTouch

GuestTouch provides a platform focused on guest interaction and managing online reputation for hotels. This tool streamlines messaging, gathers reviews, and imp...

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GuestTouch provides a platform focused on guest interaction and managing online reputation for hotels. This tool streamlines messaging, gathers reviews, and imp...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

GuestTouch provides a platform focused on guest interaction and managing online reputation for hotels. This tool streamlines messaging, gathers reviews, and improves the overall experience for guests. Although the initial configuration might take some time, its comprehensive messaging capabilities, AI-driven review handling, and tools for guest feedback position it as a dependable choice for contemporary hoteliers.

Product Details

What Is GuestTouch?

GuestTouch serves as a comprehensive platform designed to enhance guest experiences, allowing properties to upgrade their operations without the need for complicated setups. It merges features such as automated guest communication, reputation oversight, and digital concierge services into one easy-to-use dashboard. By enabling smooth interactions via preferred messaging channels like SMS and WhatsApp, this platform aids hotels in boosting staff productivity, garnering more favorable reviews, and enriching the guest experience from the moment they book until after they leave.

GuestTouch Pricing

The pricing structure for GuestTouch encompasses several plans:

  • Reputation Platform: $90/month

  • Reputation Platform with Managed Response: $99/month

  • Guest Messaging Platform: $95/month

  • Guest Journey Emails: $60/month

Request a tailored price estimate for your business from GuestTouch today!

Please note: Pricing may vary.

GuestTouch Integrations

This software seamlessly connects with various systems and platforms, including:

  • Autoclerk

  • HotelKey

  • SiteMinder

  • Cohosting

  • Happyhotel

Watch the GuestTouch demo to discover more about its integration capabilities.

Who Is GuestTouch For?

GuestTouch is perfectly suited for a diverse array of property types and sectors within hospitality, such as:

  • Independent hotels

  • Vacation rentals

  • Boutique hotels

  • Resorts and lodges

  • Bed and breakfasts

  • Serviced apartments

  • Hotel management groups

Is GuestTouch Right For You?

This platform is particularly beneficial for independent hotels and vacation rentals that are in search of scalable tools for enterprise-level engagement. Recognized in CIO Review’s list of '20 Most Promising Travel & Hospitality Tech Solution Providers,' GuestTouch prioritizes data security through compliance with GDPR regulations and AWS hosting. With endorsements from brands like Lexen Hotel, its AI-driven automation and no-app messaging capabilities lessen operational burdens while fostering revenue growth alongside a combination of compliance, innovation, and user-friendliness.

If you still have questions about GuestTouch, feel free to reach out to us at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Centralizes all guest reviews in single dashboard
  • ✔ Enables automated guest messaging via SMS, WhatsApp, and email
  • ✔ Supports multilingual messaging and global guest communication

Cons

  • ✘ Some advanced features may require third-party integrations to function
  • ✘ Customer support response times may vary

Price

Professional

$90

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

GuestTouch software is primarily available in English and supports more than 100 languages for guest communication and staff messaging.

Yes, GuestTouch offers a dedicated mobile app.

GuestTouch provides support via phone, email, WhatsApp, and live chat.

GuestTouch offers several pricing plans, including the Reputation Platform at $90/month, the Reputation Platform with Managed Response at $99/month, the Guest Messaging Platform at $95/month, and Guest Journey Emails at $60/month. Get a detailed GuestTouch cost breakdown to make an informed decision.

GuestTouch features are used by independent hotels, boutique hotels, vacation rentals, resorts and lodges, bed and breakfasts, serviced apartments, and hotel management groups.

Information about an API is currently unspecified by the vendor.

GuestTouch supports integration with multiple systems and platforms, including HotelKey, SiteMinder, Happyhotel, Cohosting, and Autoclerk.