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Gupshup

Gupshup enables companies in developing regions to boost customer interaction via conversational messaging utilized in marketing, sales, and support. Although s...

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Gupshup enables companies in developing regions to boost customer interaction via conversational messaging utilized in marketing, sales, and support. Although s...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Gupshup enables companies in developing regions to boost customer interaction via conversational messaging utilized in marketing, sales, and support. Although some may find customization to be a bit challenging, the intuitive dashboard and responsive customer support make it an essential resource for achieving engagement success.

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Product Details

What Is Gupshup?

Gupshup is a prominent conversational messaging platform that empowers companies to craft engaging and cohesive experiences across more than 30 messaging channels via a single API. With its user-friendly omnichannel API, tools for building bots, and features designed for mobile marketing, Gupshup manages over 10 billion messages each month.

This platform caters to over 45,000 businesses globally and supports various channels such as SMS, WhatsApp, and Instagram. It facilitates marketing automation, enables personalized messaging, and delivers comprehensive analytics regarding campaign performance.

Gupshup Pricing

The pricing structure for Gupshup operates on a "Pay as you go" basis, where charges are deducted from your wallet for each message sent. Gupshup applies a fee per message for both session messages and template messages, which also encompasses the costs associated with setup and maintenance. To make an informed decision for your organization, consider obtaining a detailed estimate of Gupshup's costs.

Gupshup Integrations

The software offers a wide range of third-party integrations, including:

  • Salesforce

  • Zapier

  • Shopify

  • Magento

  • ServiceNow

  • QuickBooks

  • Mailchimp

  • Zendesk

Schedule a complimentary demo of Gupshup to explore its integration capabilities further.

Who Is Gupshup For?

Gupshup is tailored to assist businesses operating in various industries and sectors, including:

  • BFSI

  • Food & beverage

  • Retail

  • Healthcare

  • Gaming

  • Advertising

  • Real estate

  • Travel & hospitality

Is Gupshup Right For You?

Gupshup enhances customer engagement through its conversational messaging services, supporting thousands of businesses in marketing, sales, and support across emerging markets. Its powerful platform processes over 6 billion messages monthly. With a unified API, tools to create rich conversational experiences, and solid partnerships with messaging channels, device manufacturers, ISVs, and operators, this platform allows businesses to seamlessly weave conversations into their customer engagement strategies for ongoing success.

If you still have questions about Gupshup, reach out to our team at info@softwareseekers.com for expert assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Simple integration and setup
  • ✔ Scalable API for high-volume outbound messaging
  • ✔ User-friendly dashboard
  • ✔ Effective chatbot builder and advanced AI/NLP features

Cons

  • ✘ Reporting email lacks intuitiveness
  • ✘ No mobile interface for quick access

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Gupshup provides support through a 24/7 (live rep), email/help desk, phone support, chat, a knowledge base, and FAQs/forums.

Gupshup is designed to support a wide range of industries, including BFSI, food and beverage, retail, healthcare, gaming, advertising, real estate, travel and hospitality, education, media, and government sectors.

The Gupshup cost structure presents a "Pay-as-you-go" model and charges per message, covering both session and template messages, including setup and maintenance fees. Users can request a detailed analysis of the Gupshup price.

The software supports various third-party integrations, including Salesforce, Zapier, Shopify, Magento, and many more.

Yes, Gupshup offers a mobile app for Android devices.

Gupshup supports multiple languages, including Arabic, Chinese (Simplified), English, Afrikaans, French, Hindi, Indonesian, Malay, Persian, Portuguese, Spanish, Thai, Vietnamese, and many more.

Yes, Gupshup provides API access.