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Halo Service Desk

Enhance your IT service management by utilizing effective ticketing systems, automated processes, and detailed reporting. Although it may not address every spec...

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Enhance your IT service management by utilizing effective ticketing systems, automated processes, and detailed reporting. Although it may not address every spec...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Enhance your IT service management by utilizing effective ticketing systems, automated processes, and detailed reporting. Although it may not address every specific IT requirement, it is designed to assist IT teams in medium to large enterprises striving for reliable and structured service provision.

Product Details

What Is Halo Service Desk?

Halo Service Desk is a component of the larger Halo platform, specifically created for IT service management. It caters to IT teams and organizations of any scale. This software offers workflows aligned with ITIL standards, along with an array of tools that enhance incident tracking, prioritization, and resolution. With support for numerous integrations, it helps unify IT service environments and fosters better collaboration. Halo empowers users to improve service delivery, minimize downtime, and streamline operations through a flexible and user-centric ITSM solution.

Halo Service Desk Pricing

The provider presents various pricing options, beginning at $55.00 per user each month. Obtain a customized pricing quote for your organization today!

Note: Pricing information has been obtained from external sources and may vary.

Halo Service Desk Integrations

This software can integrate with a variety of systems and platforms, including:

  • HubSpot CRM software

  • Jira software

  • Mailchimp software

  • Okta

  • Slack software

  • Twilio software

Schedule a complimentary demo of Halo Service Desk to discover more about its integration capabilities.

Who Is Halo Service Desk For?

Halo Service Desk is well-suited for a diverse array of businesses, industries, and sectors, such as:

  • Information Technology

  • Telecommunications

  • Cloud solutions

  • Consultancy firms

  • Enterprise service organizations

  • Facilities management

Is Halo Service Desk Right For You?

If you are part of an IT team or manage one and are looking to provide exceptional IT services efficiently, Halo Service Desk presents a comprehensive platform that adheres to ITIL principles. It is designed to optimize operations and enhance collaboration. This solution accommodates organizations of all sizes and integrates with hundreds of systems to create a cohesive IT service environment.

Additionally, Halo holds ISO 27001 certification and complies with GDPR regulations, highlighting its commitment to security and data protection. It is ideal for teams striving for effective service delivery and scalable IT service management within their organization.

If you're still uncertain whether Halo Service Desk is the appropriate choice for you, please reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ A wide range of modules and integration options improves versatility
  • ✔ Supports configurable workflows and adapts to varying business needs
  • ✔ Enables efficient ticket, asset, and service‑catalog management for unified operations

Cons

  • ✘ Some users find setup complexity can lead to initial configuration challenges
  • ✘ Reporting tools are described as basic or limited compared with advanced analytics needs

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Halo Service Desk offers an API.

Yes, Halo Service Desk offers a dedicated mobile app.

Halo Service Desk offers support through phone and an online contact form.

Halo Service Desk integrates with multiple systems and platforms, including Mailchimp software, HubSpot CRM software, and Jira software.

Halo Service Desk features are used by a wide range of businesses, industries, and sectors, including cloud solutions, information Technology, and telecommunications.

Halo Service Desk primarily supports the English language.

Halo Service Desk price starts at $55.00/user/month. Get a detailed Halo Service Desk cost breakdown tailored to your specific requirements.