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HaloITSM

HaloITSM is an advanced IT service management solution that utilizes artificial intelligence to enhance incident handling and request workflows, ultimately boos...

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HaloITSM is an advanced IT service management solution that utilizes artificial intelligence to enhance incident handling and request workflows, ultimately boos...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

HaloITSM is an advanced IT service management solution that utilizes artificial intelligence to enhance incident handling and request workflows, ultimately boosting service delivery efficiency. Although the setup process may require some time investment, its modules aligned with ITIL standards, adaptable workflows, and self-service functionalities offer enduring benefits for expanding IT teams and service providers.

Product Details

What Is HaloITSM?

HaloITSM is a cloud-driven solution designed for IT Service Management (ITSM) that assists organizations in overseeing incidents, change requests, and service delivery throughout various departments. With its AI-enhanced automation and modules aligned with ITIL standards, it facilitates ticketing, problem resolution, and configuration management all within one platform. These features aim to minimize manual tasks and enhance consistency in IT operations. Consequently, HaloITSM is well-suited for expanding teams that handle intricate service environments.

HaloITSM Pricing

The pricing for HaloITSM is generally based on the number of agents and is billed monthly per user. Typically, costs start at approximately $49.00 per agent each month for either cloud or on-premise deployment options. Larger enterprises may receive customized quotes that cater to their specific agent requirements and deployment preferences.

Request a tailored pricing quote for HaloITSM for your organization.

Note: Pricing information has been obtained from a third-party source and may be subject to change.

HaloITSM Integrations

This software offers integration with a variety of systems and tools to enhance its service management functionalities and optimize workflows. Key integrations include:

  • Aquera

  • Cisco Webex

  • Forethought

  • BigPanda

  • ChatGPT

Schedule a complimentary demo of HaloITSM to explore its integration options further.

Who Is HaloITSM For?

HaloITSM caters to a diverse array of industries and sectors, such as:

  • Legal

  • Retail

  • Healthcare

  • Insurance

  • Education

Is HaloITSM Right For You?

If you find yourself dealing with fragmented IT systems, disconnected processes, or sluggish support workflows, HaloITSM can help resolve these issues by consolidating incident and change management on a single platform. It aims to diminish operational silos, decrease manual workload, and enhance visibility across IT operations. The platform's self-service portal assists service teams by boosting the efficiency of request handling. Designed with top-tier security in mind, HaloITSM adheres to ISO-compliant practices, ensuring standardized and reliable support delivery in regulated environments.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Combines incident, asset, and service management in one platform
  • ✔ AI-assisted automation helps improve ticket handling efficiency
  • ✔ Supports both cloud and on-premise deployments

Cons

  • ✘ Finding new tickets can be challenge for new users
  • ✘ Sometimes the software takes too much time to load

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

HaloITSM integrates with alert management, communication tools, and asset management systems including Aquera, Cisco Webex, Forethought, BigPanda, and ChatGPT.

Typical users span legal, retail, healthcare, insurance, and education organizations that require ITIL-aligned IT service management.

The HaloITSM price is agent-based, billed per month, with pricing starting around $49/ agent/month for cloud or on-premise deployments. Request a personalized HaloITSM pricing quote for your business.

HaloITSM supports English, Dutch, French, German, and Portuguese languages.

Yes, HaloITSM offers an iOS- and Android-compatible mobile app.

Yes, the platform supports an API.

Support includes onboarding assistance, training resources, configuration support, and vendor-backed help for cloud or on-premises deployments.