HaloITSM

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Self-Service Software

Transform your IT service delivery with HaloITSM's AI-powered platform, designed for efficient incident management and flexible workflows.

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Product Overview

HaloITSM is an advanced IT service management solution that utilizes artificial intelligence to enhance incident handling and request workflows, ultimately boosting service delivery efficiency. Although the setup process may require some time investment, its modules aligned with ITIL standards, adaptable workflows, and self-service functionalities offer enduring benefits for expanding IT teams and service providers.

Product Details

What Is HaloITSM?

HaloITSM is a cloud-driven solution designed for IT Service Management (ITSM) that assists organizations in overseeing incidents, change requests, and service delivery throughout various departments. With its AI-enhanced automation and modules aligned with ITIL standards, it facilitates ticketing, problem resolution, and configuration management all within one platform. These features aim to minimize manual tasks and enhance consistency in IT operations. Consequently, HaloITSM is well-suited for expanding teams that handle intricate service environments.

HaloITSM Pricing

The pricing for HaloITSM is generally based on the number of agents and is billed monthly per user. Typically, costs start at approximately $49.00 per agent each month for either cloud or on-premise deployment options. Larger enterprises may receive customized quotes that cater to their specific agent requirements and deployment preferences.

Request a tailored pricing quote for HaloITSM for your organization.

Note: Pricing information has been obtained from a third-party source and may be subject to change.

HaloITSM Integrations

This software offers integration with a variety of systems and tools to enhance its service management functionalities and optimize workflows. Key integrations include:

Aquera
Cisco Webex
Forethought
BigPanda
ChatGPT

Schedule a complimentary demo of HaloITSM to explore its integration options further.

Who Is HaloITSM For?

HaloITSM caters to a diverse array of industries and sectors, such as:

Legal
Retail
Healthcare
Insurance
Education

Is HaloITSM Right For You?

If you find yourself dealing with fragmented IT systems, disconnected processes, or sluggish support workflows, HaloITSM can help resolve these issues by consolidating incident and change management on a single platform. It aims to diminish operational silos, decrease manual workload, and enhance visibility across IT operations. The platform's self-service portal assists service teams by boosting the efficiency of request handling. Designed with top-tier security in mind, HaloITSM adheres to ISO-compliant practices, ensuring standardized and reliable support delivery in regulated environments.

Customer Service Software Features

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Pros & Cons

Pros

checkCombines incident, asset, and service management in one platform

checkAI-assisted automation helps improve ticket handling efficiency

checkSupports both cloud and on-premise deployments

Cons

closeFinding new tickets can be challenge for new users

closeSometimes the software takes too much time to load

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Frequently Asked Questions

HaloITSM integrates with alert management, communication tools, and asset management systems including Aquera, Cisco Webex, Forethought, BigPanda, and ChatGPT.

Typical users span legal, retail, healthcare, insurance, and education organizations that require ITIL-aligned IT service management.

The HaloITSM price is agent-based, billed per month, with pricing starting around $49/ agent/month for cloud or on-premise deployments. Request a personalized HaloITSM pricing quote for your business.

HaloITSM supports English, Dutch, French, German, and Portuguese languages.

Yes, HaloITSM offers an iOS- and Android-compatible mobile app.

Yes, the platform supports an API.

Support includes onboarding assistance, training resources, configuration support, and vendor-backed help for cloud or on-premises deployments.

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