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HelpMaster

HelpMaster is designed to assist companies in optimizing their customer support and IT service management through features like ticketing, automated workflows,...

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HelpMaster is designed to assist companies in optimizing their customer support and IT service management through features like ticketing, automated workflows,...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

HelpMaster is designed to assist companies in optimizing their customer support and IT service management through features like ticketing, automated workflows, and an easily navigable knowledge base. Although integrating across multiple platforms may require some meticulous configuration, it significantly boosts both efficiency and precision. Ultimately, this solution is well-suited for medium to large organizations, IT support teams, facilities management departments, and any business looking for dependable tools for service operations.

Product Details

What Is HelpMaster?

HelpMaster is a comprehensive on-premises service management platform tailored for organizations of any size looking to enhance their customer support capabilities. It boasts an advanced helpdesk ticketing system that allows users to log, monitor, and oversee all service requests efficiently. By leveraging its integrated knowledge base, both staff and clients can access immediate solutions, which boosts first-contact resolution rates. Additionally, the adaptable no-code workflow automation simplifies intricate business processes, allowing teams from various departments such as HR and IT to standardize their service delivery, shorten response times, and elevate their support maturity.

HelpMaster Pricing

The pricing structure for HelpMaster includes three distinct plans:

  • Small Team plan: AU $25/license/month

  • Named License plan: AU $54/license/month

  • Concurrent License plan: AU $98/license/month

For a customized HelpMaster pricing quote that meets your unique needs, please reach out.

Please note that prices may vary.

HelpMaster Integrations

No specific details regarding third-party integrations have been provided by the vendor. To gain further insights into the software, consider scheduling a HelpMaster demonstration.

Who Is HelpMaster For?

The HelpMaster software is well-suited for a diverse array of industries and sectors, including:

  • Manufacturing

  • Waste management

  • Meat and livestock

  • Scientific research and development

  • Government and public administration

  • Healthcare

  • Education

Is HelpMaster Right For You?

HelpMaster distinguishes itself as a powerful on-premises service management solution that is seamlessly integrated with the Microsoft ecosystem. This integration ensures complete data control and aligns with ITIL standards. A key feature is its low-code and no-code process and workflow designer, which empowers teams to design complex internal processes beyond conventional IT support, enabling exceptional customization across all departments. If your organization seeks a flexible, scalable, and secure platform to optimize support operations while improving service maturity throughout the enterprise, HelpMaster could be your ideal solution.

If you still have questions about whether HelpMaster meets your needs, please contact us at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Automated ticket assignment and routing support
  • ✔ Built-in workflow automation with no-code design
  • ✔ Customizable queues and skill-group assignment available

Cons

  • ✘ Reporting and analytics tools may require extra configuration
  • ✘ Requires internal servers and IT maintenance

Price

Professional

AU $25

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, HelpMaster offers an API.

HelpMaster features are used by organizations across industries and sectors, including healthcare, meat and livestock, education, scientific research and development, government and public administration, waste management, and manufacturing.

HelpMaster offers three pricing plans, i.e., the Concurrent License Plan at AU$98/license/month, the Small Team Plan at AU$25/license/month, and the Named License Plan at AU$54/license/month. Request a tailored HelpMaster price plan for your organization.

HelpMaster primarily supports the English language.

HelpMaster integration information has not been provided by its vendor.

HelpMaster provides support through phone, email, online form, FAQs, help center, and knowledge base.

No, HelpMaster does not have a mobile app.