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Helpviser

Helpviser is a specialized CRM and Help Desk solution designed specifically for authors on Envato. Although certain functionalities, like bulk actions, could se...

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Helpviser is a specialized CRM and Help Desk solution designed specifically for authors on Envato. Although certain functionalities, like bulk actions, could se...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Helpviser is a specialized CRM and Help Desk solution designed specifically for authors on Envato. Although certain functionalities, like bulk actions, could see enhancements, this platform presents an optimized user experience with its Ticketing System. Notably, it includes integrated verification for Envato Purchase Codes, which significantly compensates for its shortcomings.

Product Details

What Is Helpviser?

Helpviser is a comprehensive CRM and support solution tailored specifically for Envato Authors, who are individuals selling digital products on platforms like ThemeForest and CodeCanyon. This tool merges an efficient ticketing system with insights unique to Envato, alongside a self-service portal that includes a knowledge base and community forums. Its main purpose is to enhance customer support by allowing for instant verification of purchase codes and support periods, while also equipping authors with detailed sales and customer relationship management through an intuitive interface.

Helpviser Pricing

Helpviser provides the following subscription option:

  • Envato business: $15/month

Request a customized Helpviser pricing estimate for your business today!

Please note: Pricing may change.

Helpviser Integrations

Helpviser connects with widely-used services that are crucial for Envato Authors and overall business functions, including:

  • Google Analytics

  • Mailchimp software

  • Slack software

  • Envato

Check out the Helpviser demo to discover more about its integration capabilities.

Who Is Helpviser For?

This tool is particularly suited for various categories of Envato authors, such as:

  • Envato Elite authors

  • New Envato authors

  • Authors migrating systems

Is Helpviser Right For You?

If you are an Envato Author in search of a system that seamlessly integrates with the Envato ecosystem, then Helpviser could be the perfect fit. It removes the burden of manually confirming purchase codes and offers immediate access to customer details (like license type, location, and previous reviews) directly within the ticketing system. Its standout feature is the combination of CRM, Help Desk, and sales analytics all in one platform, which promptly verifies a customer's eligibility for support. This makes it a vital resource for optimizing support processes and growing your Envato venture.

If you still have questions about Helpviser's features, feel free to reach out to us at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Built-in Envato Purchase Code Verification
  • ✔ Combines Help Desk, CRM, and Sales Analytics in one platform
  • ✔ Provides real-time notifications for sales and customer actions via Slack

Cons

  • ✘ While features can be improved further, such as bulk action
  • ✘ User interface can be enhanced further

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Helpviser offers support via support portal, knowledge base and ticket-based help.

Helpviser software primarily supports English.

Helpviser offers a single, flat-rate SaaS subscription, marketed as the Early-Bird price of $15 monthly. Get a detailed Helpviser cost breakdown tailored to your specific requirements.

Yes, Helpviser offers an API.

No, Helpviser does not offer a dedicated mobile app.

Helpviser features are used by Envato Authors, ranging from new sellers to Elite Authors with large sales data and support teams.

Helpviser supports integration with a wide range of platforms, including Google Analytics, Mailchimp, Slack, and Envato.