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Helpwise

Helpwise, developed by SaaS Labs, enables teams to collaborate seamlessly and respond quickly. While there may be rare loading challenges, it simplifies the man...

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Helpwise, developed by SaaS Labs, enables teams to collaborate seamlessly and respond quickly. While there may be rare loading challenges, it simplifies the man...

Watch Demo Get Pricing
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Product Overview

Helpwise, developed by SaaS Labs, enables teams to collaborate seamlessly and respond quickly. While there may be rare loading challenges, it simplifies the management of shared inboxes and promotes effective teamwork. Many expanding organizations rely on it, thanks to its smooth integration with CRM systems, improved communication capabilities, and exceptional support that provides a user-friendly and efficient experience.

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Product Details

What Is Helpwise Software?

Helpwise software, developed by SaaS Labs, is an effective collection of tools designed to boost team collaboration and streamline customer support processes. It caters to organizations of various sizes, allowing teams to efficiently handle emails, chats, and support tickets. With a user-friendly shared inbox and seamless connections to CRMs, it ensures that communication flows effortlessly among team members. Helpwise software is specifically crafted for businesses aiming to enhance their response times, structure workflows better, and provide outstanding customer service.

Helpwise Software Pricing

The pricing structure for Helpwise software includes three distinct plans:

  • Standard: $15/user/month (Minimum 2 & Maximum 10 users)

  • Premium: $29/user/month (Minimum 2 users)

  • Advanced: $49/user/month (Minimum 3 users)

A 7-day free trial is also available, along with customization options through add-ons. Pricing can be tailored to meet your specific business needs.

Please note: Pricing may change.

Helpwise Software Integrations

Helpwise software connects with over 60 applications. Some of the notable integrations include:

  • HubSpot

  • Zapier

  • Slack

  • Stripe

  • Zendesk

  • Salesforce

  • QuickBooks

You can explore more about its integrations by requesting a free demo of Helpwise software.

Who Is Helpwise Software For?

This software is ideal for teams involved in customer support, sales, client services, operations, legal departments, and HR. It is utilized across various industries, such as:

  • SaaS

  • Insurance

  • E-commerce

  • Real estate

  • Travel

  • Logistics

  • Guest management

Is Helpwise Software Right For You?

If you seek a straightforward, all-encompassing support platform that enhances team cooperation, automates repetitive tasks, and optimizes communication across different channels, then Helpwise software could be your ideal solution. It offers tools designed to improve efficiency and ultimately boost customer satisfaction.

If you're still uncertain whether Helpwise software fits your business needs, feel free to reach out to our dedicated customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✔ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Streamlined shared inbox management
  • ✔ Helps improve response times
  • ✔ Seamless client communication management
  • ✔ Easy to implement and use

Cons

  • ✘ Occasional bugs and glitches
  • ✘ Mobile app needs improvement
  • ✘ Platform has occasional loading issues

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Helpwise software offers an API.

Yes, Helpwise software has a mobile app for Android and iOS users.

Helpwise software has integration arrangements with over 60 apps, such as HubSpot, Salesforce, Zendesk, Stripe, QuickBooks, Slack, and Zapier.

Helpwise software supports only the English language.

Helpwise software price starts at $15/user/month for the Standard plan, $29/user/month for the Premium plan, and $49/user/month for the Advanced plan. Helpwise software cost varies with add-ons and customizations based on business needs.

Typical users of Helpwise software include customer support, sales, and client servicing teams, along with operations, legal, and HR departments. It’s widely adopted in industries such as e-commerce, insurance, real estate, SaaS, logistics, travel, and guest management.

Helpwise software offers live chat, email, FAQs/forums, and help center support.