Helpy

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Self-Service Software

Boost your customer support with Helpy's integrated ticketing, knowledge base, and live chat, all while enjoying robust privacy controls.

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Product Overview

Helpy is a customer support solution designed with developers in mind, featuring an integrated ticketing system, a comprehensive knowledge base, and live chat functionality, all backed by robust privacy settings. While some users mention that the interface may not be completely responsive across all devices, its open-source foundation allows for significant customization and oversight.

Product Details

What Is Helpy?

Helpy is a customer support platform that operates on an open-core model, designed with a robust and secure framework. It merges help desk ticketing, a self-service knowledge base, and live chat features into one cohesive system. This platform is tailored for organizations that prioritize the security and control of customer data, offering various deployment choices such as Software as a Service (SaaS), private cloud, or self-hosted on-premise installations. Included within Helpy's offerings are numerous privacy-focused functionalities, like data masking and authentication controls, ensuring compliance and ownership of data.

Helpy Pricing

Helpy's pricing structure comprises two distinct modules:

Cloud Based:

Basic: $15/month/seat
Essential: $25/month/seat
Total: $50/month/seat
Enterprise: Custom pricing

Self Hosted:

Self Hosted: $40/month/seat
Enterprise: Custom pricing

A free trial is available.

Please note that pricing is subject to change.

Helpy Integrations

Helpy can be integrated with various software solutions, including:

HubSpot
Jira
Salesforce
GitHub
Slack software

Request a complimentary Helpy demo to discover more about its integration capabilities.

Who Is Helpy For?

This platform is particularly suited for professionals working in the following industries:

Financial
Education
Healthcare
Defense contractors
Government
Telecom

Is Helpy Right For You?

If your main concerns are data privacy, security, and maintaining long-term control, then Helpy could be the perfect customer support solution for you. The Helpy Pro version enables ownership of your database while avoiding vendor lock-in through self-hosted options. Designed with efficiency in mind, it features the built-in Carin AI agent capable of autonomously managing many requests. Furthermore, its developer-friendly open source core allows for extensive customization, offering a flexible and secure alternative to conventional proprietary solutions.

If you're still uncertain about choosing Helpy, reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkStrong security options, including self-host/on-premise deployment

checkOpen source core allows for developer customization

checkCarin AI chatbot handles a large percentage of Tier 1 requests autonomously

checkIntuitive user interface is highly reminiscent of email platforms

Cons

closeReported issues with reports sometimes not displaying data on charts

closeLimited live chat feature customization compared to dedicated tools

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Frequently Asked Questions

Helpy does not offer a mobile app.

Helpy offers cloud plans ranging from $15 to $50 per seat per month, with enterprise options available at custom pricing. Its self-hosted version starts at $40 per seat per month, also with custom enterprise options. A free trial is available. Request a Helpy cost quote.

Helpy is ideal for professionals in financial services, education, healthcare, defense contracting, government, and telecom.

Helpy is multi-lingual and supports localization for over 19 languages.

Helpy integrates with popular platforms including HubSpot, Jira, Salesforce, GitHub, and Slack.

Yes, Helpy software offers an API.

Helpy offers tiered support, ranging from Community Support to Phone Support in its higher-tier plans, along with comprehensive Documentation.

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