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Helpy

Helpy is a customer support solution designed with developers in mind, featuring an integrated ticketing system, a comprehensive knowledge base, and live chat f...

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Helpy is a customer support solution designed with developers in mind, featuring an integrated ticketing system, a comprehensive knowledge base, and live chat f...

Watch Demo Get Pricing
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Product Overview

Helpy is a customer support solution designed with developers in mind, featuring an integrated ticketing system, a comprehensive knowledge base, and live chat functionality, all backed by robust privacy settings. While some users mention that the interface may not be completely responsive across all devices, its open-source foundation allows for significant customization and oversight.

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Product Details

What Is Helpy?

Helpy is a customer support platform that operates on an open-core model, designed with a robust and secure framework. It merges help desk ticketing, a self-service knowledge base, and live chat features into one cohesive system. This platform is tailored for organizations that prioritize the security and control of customer data, offering various deployment choices such as Software as a Service (SaaS), private cloud, or self-hosted on-premise installations. Included within Helpy's offerings are numerous privacy-focused functionalities, like data masking and authentication controls, ensuring compliance and ownership of data.

Helpy Pricing

Helpy's pricing structure comprises two distinct modules:

Cloud Based:

  • Basic: $15/month/seat

  • Essential: $25/month/seat

  • Total: $50/month/seat

  • Enterprise: Custom pricing

Self Hosted:

  • Self Hosted: $40/month/seat

  • Enterprise: Custom pricing

A free trial is available.

Contact us for a tailored Helpy price quote for your organization today!

Please note that pricing is subject to change.

Helpy Integrations

Helpy can be integrated with various software solutions, including:

  • HubSpot

  • Jira

  • Salesforce

  • GitHub

  • Slack software

Request a complimentary Helpy demo to discover more about its integration capabilities.

Who Is Helpy For?

This platform is particularly suited for professionals working in the following industries:

  • Financial

  • Education

  • Healthcare

  • Defense contractors

  • Government

  • Telecom

Is Helpy Right For You?

If your main concerns are data privacy, security, and maintaining long-term control, then Helpy could be the perfect customer support solution for you. The Helpy Pro version enables ownership of your database while avoiding vendor lock-in through self-hosted options. Designed with efficiency in mind, it features the built-in Carin AI agent capable of autonomously managing many requests. Furthermore, its developer-friendly open source core allows for extensive customization, offering a flexible and secure alternative to conventional proprietary solutions.

If you're still uncertain about choosing Helpy, reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✔ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✔ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✔ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Strong security options, including self-host/on-premise deployment
  • ✔ Open source core allows for developer customization
  • ✔ Carin AI chatbot handles a large percentage of Tier 1 requests autonomously
  • ✔ Intuitive user interface is highly reminiscent of email platforms

Cons

  • ✘ Reported issues with reports sometimes not displaying data on charts
  • ✘ Limited live chat feature customization compared to dedicated tools

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Helpy does not offer a mobile app.

Helpy offers cloud plans ranging from $15 to $50 per seat per month, with enterprise options available at custom pricing. Its self-hosted version starts at $40 per seat per month, also with custom enterprise options. A free trial is available. Request a Helpy cost quote.

Helpy is ideal for professionals in financial services, education, healthcare, defense contracting, government, and telecom.

Helpy is multi-lingual and supports localization for over 19 languages.

Helpy integrates with popular platforms including HubSpot, Jira, Salesforce, GitHub, and Slack.

Yes, Helpy software offers an API.

Helpy offers tiered support, ranging from Community Support to Phone Support in its higher-tier plans, along with comprehensive Documentation.