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Hipporello Service Desk

Hipporello Service Desk serves as a comprehensive Service Desk Software that transforms your current task management systems into unified ticketing solutions fo...

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Hipporello Service Desk serves as a comprehensive Service Desk Software that transforms your current task management systems into unified ticketing solutions fo...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Hipporello Service Desk serves as a comprehensive Service Desk Software that transforms your current task management systems into unified ticketing solutions for both customers and employees. Although there is room for enhancement in the formatting of features related to form entries, its strength lies in unifying communication across well-known platforms like Trello, Notion, Asana, or Jira, thus reducing the need to switch between different tools.

Product Details

What Is Hipporello Service Desk?

Hipporello Service Desk is a cloud-driven solution that aims to convert platforms such as Trello, Notion, Asana, and Jira into robust help and service desks. It operates by capturing requests from outside sources—whether submitted through custom forms or email—and seamlessly transforming them into tasks or tickets within the selected platform of the team. This system promotes two-way communication, enabling agents to engage with customers and internal users directly from the task card. Additionally, it helps maintain all interactions in one place for effective management across various applications, including IT support, customer service, and human resources.

Hipporello Service Desk Pricing

The pricing structure for Hipporello Service Desk includes the following options for Trello, Notion, and Asana:

  • Free

  • Premium: $10 per agent per month

  • Enterprise: Custom pricing

Request a tailored quote for Hipporello Service Desk pricing that fits your business needs today!

Please note: Pricing is subject to change.

Hipporello Service Desk Integrations

This software allows integration with various systems and platforms, including:

  • Trello

  • Notion software

  • Asana software

  • Jira software

Watch the Hipporello Service Desk demo to discover more about its integration capabilities.

Who Is Hipporello Service Desk For?

Hipporello Service Desk is well-suited for a diverse array of industries and sectors, such as:

  • Information Technology (IT)

  • Human Resources (HR)

  • Customer support

  • Marketing teams

  • Non-profit organizations

  • E-commerce

  • Small to medium-sized businesses

Is Hipporello Service Desk Right For You?

If your team already utilizes Trello, Notion, Asana, or Jira and you wish to enhance your support operations without requiring a tool switch, then Hipporello Service Desk could be the perfect fit. By turning task cards into interactive communication threads and incorporating features like customizable forms, automations, and a self-service portal through the Knowledge Base Add-on, Hipporello addresses the significant issue of fragmented customer communication and tool management. It offers an efficient and cost-effective method to unify support efforts, optimize workflows, and ensure that no customer inquiry falls through the cracks.

If you still have questions about the features of Hipporello Service Desk, feel free to reach out to us at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Turns existing task platforms into a service desk saving teams from learning new tools
  • ✔ Streamlines workflow by capturing all requests (form/email) as unified tickets
  • ✔ Cost-effective solution compared to standalone, large-scale service desk systems

Cons

  • ✘ Administration and billing support experiences may vary
  • ✘ Management may sometimes lack ticket visibility

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, Hipporello Service Desk does not offer an API.

Hipporello Service Desk offers a Free plan, a Premium subscription plan starting at approximately $10/agent/month, and an Enterprise plan with custom pricing. Get a detailed Hipporello Service Desk cost breakdown tailored to your specific requirements.

No, Hipporello Service Desk does not offer a dedicated mobile app.

Hipporello Service Desk supports integration with a wide range of platforms, including Jira, Trello, Asana and Notion.

Hipporello Service Desk offers support via online help center, knowledge base, and direct access to their Customer Support Team.

Hipporello Service Desk features are used by customer support teams, IT support teams, HR teams, marketing teams, and other internal departments.

Hipporello Service Desk software primarily supports English.