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Hootsuite Engagement

The Hootsuite Engagement platform equips your team to excel in social customer service by consolidating all messages, comments, and mentions into a single secur...

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The Hootsuite Engagement platform equips your team to excel in social customer service by consolidating all messages, comments, and mentions into a single secur...

Watch Demo Get Pricing
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Product Overview

The Hootsuite Engagement platform equips your team to excel in social customer service by consolidating all messages, comments, and mentions into a single secure dashboard. Although Inbox 2.0 may experience some delays during peak traffic campaigns, the exceptional effectiveness of the platform's Artificial Intelligence (AI)-driven content creation and compliance tools render it an attractive option.

Product Details

What Is Hootsuite Engagement?

Hootsuite Engagement serves as a comprehensive platform for managing social media, aimed at enhancing customer interactions and monitoring brand presence. By consolidating private messages and public comments into one inbox, it allows teams to respond effectively across various networks. Featuring advanced tools such as automation and sentiment analysis, this software aids businesses of all sizes in tackling the issue of disjointed communication, ensuring that every customer inquiry receives a prompt and on-brand reply.

Hootsuite Engagement Pricing

The pricing structure for Hootsuite Engagement is outlined below:

  • Standard - $249/user/month

  • Advanced - $499/user/month

  • Enterprise - Custom Pricing

A 30-day free trial is available for both the Standard and Advanced plans. To receive a tailored quote for Hootsuite Engagement, please contact us.

Please note that pricing may change.

Hootsuite Engagement Integrations

This software seamlessly integrates with various systems and platforms, including:

  • Slack software

  • monday.com software

  • Proofpoint

  • Vidyard

  • Salesforce

Schedule a complimentary demo of Hootsuite Engagement to discover more about its integration capabilities.

Who Is Hootsuite Engagement For?

Hootsuite Engagement is well-suited for numerous industries and sectors, such as:

  • Government

  • Higher education

  • Healthcare

  • Real estate

  • Legal

Is Hootsuite Engagement Right For You?

This platform is an excellent option for regulated industries and large organizations that need a secure, scalable solution for social customer care. Its automated compliance routing sets it apart, especially for entities dealing with high volumes of sensitive communications. The software offers a measurable Return on Investment (ROI) by converting social data into actionable insights for businesses. It is particularly advantageous for teams that cannot afford to overlook any interaction.

If you're still uncertain about whether Hootsuite Engagement is the right fit and require professional guidance to make an informed choice, feel free to reach out to us at info@softwareseekers.com.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
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✘ help desk software
✘ internal ticketing
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✘ predictive dialing
✘ project scheduling
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✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
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✘ integration with crm
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✘ task and activity management
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✘ customer communications tools
✘ customer feedback and surveys
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✘ appointment booking management
✘ automated appointment reminder
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✘ collaboration and communication
✘ content and document management
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✘ other customer service software
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✘ appointment managementscheduling
✘ automated responses and chatbots
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✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Saves time with bulk scheduling features
  • ✔ Centralized inbox simplifies message management
  • ✔ Deep analytics for performance tracking

Cons

  • ✘ Inbox 2.0 slows down during high traffic campaigns
  • ✘ The mobile app layout can be confusing for new users

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software supports seamless integration with a variety of systems and platforms, including Salesforce, Vidyard, Slack, Proofpoint, and monday.com.

The platform is primarily available in English, French, and Spanish.

The software offers a help center and email support.

Yes, it offers a mobile app.

Yes, Hootsuite Engagement software provides an API.

Businesses across various industries, including healthcare, real estate, government, legal services, and higher education, benefit from Hootsuite Engagement features.

he platform offers three pricing tiers: Standard at $249/user/month, Advanced at $499/user/ month, and an Enterprise plan with custom pricing. A 30-day free trial is available for the Standard and Advanced plans. You can also request a personalized Hootsuite Engagement price quote now.