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Hostcomm

Hostcomm provides a contact-center platform that operates in the cloud, integrating AI-driven agents, live chat capabilities, and remote visual support to enhan...

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Hostcomm provides a contact-center platform that operates in the cloud, integrating AI-driven agents, live chat capabilities, and remote visual support to enhan...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Hostcomm provides a contact-center platform that operates in the cloud, integrating AI-driven agents, live chat capabilities, and remote visual support to enhance customer service efficiency. Although certain complex custom integrations might necessitate technical configuration, its features such as multi-channel automation, predictive dialing, and comprehensive analytics position it as a strong choice for companies handling extensive support demands.

Product Details

What Is Hostcomm?

Hostcomm serves as an all-encompassing contact center platform aimed at optimizing high-volume outreach, customer service, and field service tasks for businesses across various sizes. It merges sophisticated predictive dialing with app-free remote visual support, which helps to minimize operational expenses, travel durations, and the need for on-site resources. The platform automates routine interactions using AI agents while maintaining stringent data security, enabling organizations to scale effectively, improve customer experiences, and tackle intricate logistical and operational issues efficiently.

Hostcomm Pricing

The pricing model for Hostcomm is divided into three distinct categories, as outlined below:

  • CXCortex:

    • AI Chat Agent: $39/month

    • AI Email Agent: $59/month

    • AI Voice Agent: $299/month

  • Contact-Pro:

    • PAYG: $29/month

    • All-Inclusive: $69/month

    • Enterprise: $89/month

  • OnSight:

    • Starter Plan: $29/month

    • Business Plan: $59/month

    • Enterprise Plan: $90/month

Request a customized Hostcomm price estimate tailored for your business today!

Please note that the pricing may vary.

Hostcomm Integrations

This software seamlessly integrates with a variety of systems and platforms, including:

  • Salesforce

  • Microsoft Dynamics

  • BrightOffice

  • Zoho CRM software

  • Vtiger CRM

Watch the Hostcomm demo to discover more about its integration capabilities.

Who Is Hostcomm For?

Hostcomm is well-suited for numerous industries and service sectors, such as:

  • Social housing

  • Energy and utilities

  • Retail customer service

  • Outsourcing and BPO

  • Financial services

  • Field service management

Is Hostcomm Right For You?

This platform is particularly beneficial for businesses and regulated sectors in search of secure, scalable contact center solutions. Operating on AWS infrastructure, Hostcomm holds PCI DSS Level 1 certification to guarantee strong data protection. With capabilities for both AI and human agents, omnichannel communication, and remote visual assistance, Hostcomm facilitates flexible and efficient operations. Organizations aiming for a cohesive, secure, and scalable solution will find it to be a dependable option.

If you still have questions about Hostcomm, please reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Reduces travel costs via app-free visual assistance
  • ✔ AWS infrastructure ensures high reliability
  • ✔ Multi-channel AI agents enable 24/7 service

Cons

  • ✘ Initial setup may require technical expertise for some users
  • ✘ Reliance on stable internet connection for reliable service

Price

Professional

Multiple Tiers

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Hostcomm offers an API.

No, Hostcomm does not offer a dedicated mobile app.

Hostcomm supports integration with various platforms and CRM systems, including Zoho CRM, Salesforce, Vtiger CRM, Microsoft Dynamics, and BrightOffice.

Hostcomm’s pricing is organized into three main categories. Under CXCortex, the AI Chat Agent is $39/month, the AI Email Agent is $59/month, and the AI Voice Agent is $299/month. The Contact-Pro plans include PAYG at $29/month, All-Inclusive at $69/month, and Enterprise at $89/month. OnSight offers the Starter Plan for $29/month, the Business Plan for $59/month, and the Enterprise Plan for $90/month. Get a detailed Hostcomm cost breakdown to make an informed decision.

Hostcomm software primarily supports English.

Hostcomm features are used by customer service teams, contact center managers, field service operators, debt collection agencies, utility providers, and businesses requiring secure, scalable, and automated support across multiple channels.

Hostcomm offers support via phone, email, and an online contact form.