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Ideta

Ideta leverages artificial intelligence to enhance customer support and engagement through the use of chatbots, live chat, and callbots. While implementing this...

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Ideta leverages artificial intelligence to enhance customer support and engagement through the use of chatbots, live chat, and callbots. While implementing this...

Watch Demo Get Pricing
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Product Overview

Ideta leverages artificial intelligence to enhance customer support and engagement through the use of chatbots, live chat, and callbots. While implementing this solution necessitates thorough planning because of its intricate multi-channel configurations, it empowers medium to large teams in sectors such as education, real estate, and tourism. This results in scalable and efficient customer interactions that are highly personalized, while also boosting workflow, increasing operational productivity, and facilitating better communication among various departments.

Product Details

What Is Ideta?

Ideta is a powerful, no-code platform for conversational AI that allows businesses to quickly implement customized chatbots aimed at automating customer service. Among its standout features is a user-friendly drag-and-drop builder that removes the need for coding, along with the ability to deploy across various channels including major messaging apps and the web. By harnessing Natural Language Understanding, Ideta provides 24/7 support for routine queries, significantly reducing wait times for customers and allowing human agents to concentrate on more complex and valuable tasks. This ultimately leads to improved customer satisfaction and greater operational efficiency across businesses of all sizes.

Ideta Pricing

The pricing structure for Ideta includes four distinct plans as well as a 14-day free trial option:

  • Live Chat and AI Agent Module:

    • Free: $0 (100 conversations/month)

    • Karate Kid: $29/month (500 conversations/month)

    • Samurai: $79/month (2,000 conversations/month)

    • Shogun: $199/month (5,000 conversations/month)

    • Enterprise: Custom pricing (Custom conversations/month)

  • AI Workflow Automation Module:

    • Free: $0 (100 interactions/month)

    • Lucky Offer: $149/month (100,000 interactions/month)

    • Enterprise: Custom pricing (Custom interactions/month)

  • AI Community Manager Module:

    • Explorer Plan: $0

    • Starter Deal (no AI): $8/month (50,000 credits)

    • AI Deal: $29/month (50,000 credits)

    • Enterprise Flex Plan: Custom pricing (Custom comment volume)

  • AI Assistant for LinkedIn Module:

    • Free: $0 (10 credits/month)

    • Monthly Deal: €9/month (Starting at 100 credits)

    • Monthly Deal: €29/month (Starting at 900 credits)

    • Enterprise: Custom pricing (For higher credits and team plans)

You can request a tailored quote for Ideta pricing based on your specific needs.

Please note that pricing is subject to change.

Ideta Integrations

Ideta seamlessly integrates with a variety of third-party applications, such as:

  • Google Sheets

  • Google Analytics

  • Salesforce

  • HubSpot

  • Zendesk

  • Stripe

  • Twilio

Schedule a free demo of Ideta to learn more about the integration options available.

Who Is Ideta For?

The Ideta software caters to numerous industries and sectors, including:

  • Education

  • Real estate

  • Tourism

  • Human Resources

Is Ideta Right For You?

If you're looking to enhance your customer support without raising expenses, Ideta is an excellent choice. Its no-code chatbot builder makes advanced AI accessible even to non-technical teams, allowing for quick deployment and ongoing improvements in automated support workflows. Additionally, it facilitates smooth transitions to human agents and supports multiple languages, ensuring comprehensive coverage at all hours. With its strong emphasis on operational efficiency and immediate customer resolution, Ideta is a valuable tool for improving service quality.

If you still have doubts about whether Ideta is suitable for your needs, reach out to us at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Smooth automation of customer interactions
  • ✔ Helpful analytics improved the understanding of users
  • ✔ Made managing repetitive tasks easier

Cons

  • ✘ Reporting options were sometimes confusing
  • ✘ Users need time to understand all options

Price

Professional

Multiple Tiers

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Ideta offers an API.

No, Ideta does not have a mobile app.

Ideta offers integration with multiple apps, including Twilio software, Google Analytics, Stripe, HubSpot, Salesforce, Zendesk, and Google Sheets software.

Ideta features are used in industries and sectors, such as tourism, HR, education, and real estate.

Ideta primarily supports English and French languages.

Ideta provides support through phone, email, online form, FAQs/forum, and help center.

Ideta pricing includes four modules, i.e., the Live Chat and AI Agent module ranges from Free ($0 for 100 conversations) to $29, $79, $199/month, and the customized Enterprise pricing. AI Workflow Automation starts at Free ($0 for 100 interactions), up to $149/month, and the customized Enterprise plan. AI Community Manager ranges from Free to $8 and $29/month, and the customized Enterprise plan. AI Assistant for LinkedIn starts Free (10 credits), with €9 and €29/month options, plus Enterprise for larger plans with custom pricing. Request a tailored Ideta price plan for your organization.