Ideta

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Transform customer support with Ideta's AI chatbots and live chat, ensuring personalized interactions and boosting team productivity across various industries.

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Product Overview

Ideta leverages artificial intelligence to enhance customer support and engagement through the use of chatbots, live chat, and callbots. While implementing this solution necessitates thorough planning because of its intricate multi-channel configurations, it empowers medium to large teams in sectors such as education, real estate, and tourism. This results in scalable and efficient customer interactions that are highly personalized, while also boosting workflow, increasing operational productivity, and facilitating better communication among various departments.

Product Details

What Is Ideta?

Ideta is a powerful, no-code platform for conversational AI that allows businesses to quickly implement customized chatbots aimed at automating customer service. Among its standout features is a user-friendly drag-and-drop builder that removes the need for coding, along with the ability to deploy across various channels including major messaging apps and the web. By harnessing Natural Language Understanding, Ideta provides 24/7 support for routine queries, significantly reducing wait times for customers and allowing human agents to concentrate on more complex and valuable tasks. This ultimately leads to improved customer satisfaction and greater operational efficiency across businesses of all sizes.

Ideta Pricing

The pricing structure for Ideta includes four distinct plans as well as a 14-day free trial option:

Live Chat and AI Agent Module:
- Free: $0 (100 conversations/month)
- Karate Kid: $29/month (500 conversations/month)
- Samurai: $79/month (2,000 conversations/month)
- Shogun: $199/month (5,000 conversations/month)
- Enterprise: Custom pricing (Custom conversations/month)
AI Workflow Automation Module:
- Free: $0 (100 interactions/month)
- Lucky Offer: $149/month (100,000 interactions/month)
- Enterprise: Custom pricing (Custom interactions/month)
AI Community Manager Module:
- Explorer Plan: $0
- Starter Deal (no AI): $8/month (50,000 credits)
- AI Deal: $29/month (50,000 credits)
- Enterprise Flex Plan: Custom pricing (Custom comment volume)
AI Assistant for LinkedIn Module:
- Free: $0 (10 credits/month)
- Monthly Deal: €9/month (Starting at 100 credits)
- Monthly Deal: €29/month (Starting at 900 credits)
- Enterprise: Custom pricing (For higher credits and team plans)

You can request a tailored quote for Ideta pricing based on your specific needs.

Please note that pricing is subject to change.

Ideta Integrations

Ideta seamlessly integrates with a variety of third-party applications, such as:

Google Sheets
Google Analytics
Salesforce
HubSpot
Zendesk
Stripe
Twilio

Schedule a free demo of Ideta to learn more about the integration options available.

Who Is Ideta For?

The Ideta software caters to numerous industries and sectors, including:

Education
Real estate
Tourism
Human Resources

Is Ideta Right For You?

If you're looking to enhance your customer support without raising expenses, Ideta is an excellent choice. Its no-code chatbot builder makes advanced AI accessible even to non-technical teams, allowing for quick deployment and ongoing improvements in automated support workflows. Additionally, it facilitates smooth transitions to human agents and supports multiple languages, ensuring comprehensive coverage at all hours. With its strong emphasis on operational efficiency and immediate customer resolution, Ideta is a valuable tool for improving service quality.

If you still have doubts about whether Ideta is suitable for your needs, reach out to us at info@softwareseekers.com for further assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkSmooth automation of customer interactions

checkHelpful analytics improved the understanding of users

checkMade managing repetitive tasks easier

Cons

closeReporting options were sometimes confusing

closeUsers need time to understand all options

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Frequently Asked Questions

Yes, Ideta offers an API.

No, Ideta does not have a mobile app.

Ideta offers integration with multiple apps, including Twilio software, Google Analytics, Stripe, HubSpot, Salesforce, Zendesk, and Google Sheets software.

Ideta features are used in industries and sectors, such as tourism, HR, education, and real estate.

Ideta primarily supports English and French languages.

Ideta provides support through phone, email, online form, FAQs/forum, and help center.

Ideta pricing includes four modules, i.e., the Live Chat and AI Agent module ranges from Free ($0 for 100 conversations) to $29, $79, $199/month, and the customized Enterprise pricing. AI Workflow Automation starts at Free ($0 for 100 interactions), up to $149/month, and the customized Enterprise plan. AI Community Manager ranges from Free to $8 and $29/month, and the customized Enterprise plan. AI Assistant for LinkedIn starts Free (10 credits), with €9 and €29/month options, plus Enterprise for larger plans with custom pricing. Request a tailored Ideta price plan for your organization.

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