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Ikeono

Ikeono empowers independent retailers to connect with their customers by utilizing automated requests for reviews, secure links for text-to-pay transactions, an...

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Ikeono empowers independent retailers to connect with their customers by utilizing automated requests for reviews, secure links for text-to-pay transactions, an...

Watch Demo Get Pricing
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Product Overview

Ikeono empowers independent retailers to connect with their customers by utilizing automated requests for reviews, secure links for text-to-pay transactions, and tailored web chat interactions. Although certain reporting features might be somewhat limited for in-depth analysis, it serves as an excellent solution for small to medium-sized enterprises aiming to enhance customer communication and increase engagement.

Product Details

What Is Ikeono?

Ikeono serves as a comprehensive communication platform tailored for independent retailers, enabling them to connect with their customers effectively. Users can automate review requests to enhance ratings on Google and Facebook, facilitate swift payments through secure text-to-pay links, and provide personalized web chat experiences for visitors on their websites. By utilizing its POS data and mobile messaging features, retailers can improve customer interactions, foster loyalty, and drive revenue growth seamlessly.

Ikeono Pricing

The provider offers three distinct pricing plans for Ikeono:

  • Core: $49/month

  • Standard: $99/month

  • Premium: $149/month

Request a customized quote for Ikeono pricing tailored to your business today!

Note: Pricing is subject to change.

Ikeono Integrations

This software is compatible with various systems and platforms, including:

  • Lightspeed R-Series

  • Hubtiger

  • Lightspeed X-Series

  • Lightspeed Golf

  • Ascend

Watch the Ikeono demo to discover more about its integration capabilities.

Who Is Ikeono For?

Ikeono is well-suited for businesses across diverse retail sectors, such as:

  • Bike

  • Jewelry

  • Golf

  • Pet

  • Boutique

Is Ikeono Right For You?

This platform is perfect for retail businesses of any size aiming to enhance customer relationships through efficient and secure text messaging. With an emphasis on community engagement and streamlined communication, Ikeono assists businesses in following up on orders, increasing engagement, and fostering loyalty. Since 2018, it has gained the trust of its clients by providing scalable solutions that adapt as the business grows, making it a premier choice for retailers in need of modern and dependable customer communication tools.

If you're still uncertain whether Ikeono suits your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Automates review requests for better visibility
  • ✔ Web chat enhances personalized customer engagement
  • ✔ Unified messaging across SMS, web, POS

Cons

  • ✘ Limited customization for unique business needs
  • ✘ Support response times can vary occasionally

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Ikeono primarily supports English.

Yes, Ikeono offers an API.

Ikeono offers three pricing plans, including Core ($49/month), Standard ($99/month), and Premium ($149/month). Get a detailed Ikeono cost breakdown tailored to your specific requirements.

Ikeono features are used by organizations across various retail industries, such as golf businesses, pet stores, boutiques, bike shops, and jewelry stores.

Ikeono supports integrations with multiple platforms, including Lightspeed R-Series, Hubtiger, Lightspeed X-Series, Lightspeed Golf, and Ascend.

Yes, Ikeono offers a dedicated mobile app for both Android and iOS devices.

Ikeono offers support through live chat.