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IMsupporting

IMsupporting is an innovative live chat solution powered by AI, designed to integrate smoothly with your current business systems. Although some users have repo...

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IMsupporting is an innovative live chat solution powered by AI, designed to integrate smoothly with your current business systems. Although some users have repo...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

IMsupporting is an innovative live chat solution powered by AI, designed to integrate smoothly with your current business systems. Although some users have reported challenges with loading times and the complexity of earlier chatbot versions, the platform's key features, such as offering ‘Multi-Language AI Support’ and facilitating real-time operator oversight, greatly surpass these concerns.

Product Details

What Is IMsupporting?

IMsupporting is an innovative communication tool aimed at enhancing a company's online customer support and service functions, primarily through its live chat solution available on the web. This software is designed for optimal efficiency, enabling support and sales representatives to interact with website visitors in real-time, manage several conversations simultaneously, and effectively direct chats to the appropriate departments. It offers extensive customization options and utilizes AI technology to deliver immediate responses while streamlining agent workflows.

IMsupporting Pricing

IMsupporting provides the following subscription plans:

  • Solo: £49.99/month

  • Business: £1,499/month

  • Enterprise: custom

Request a tailored quote for IMsupporting pricing for your organization today!

Note: Prices may vary.

IMsupporting Integrations

The software can integrate with various systems and platforms, including:

  • Jira software

  • Zendesk

  • Shopify software

  • WooCommerce

  • ServiceNow

  • PipeDrive CRM

  • HubSpot CRM software

Watch the IMsupporting demo to discover more about its integration capabilities.

Who Is IMsupporting For?

The IMsupporting software is suitable for a diverse array of organizations, such as:

  • E-commerce platforms

  • Technical support teams

  • Online casinos/gaming

  • Small Businesses (SMBs)

  • Enterprises

  • Any business requiring multi-channel communication

Is IMsupporting Right For You?

If your organization struggles with scaling support across various languages and channels, IMsupporting offers effective solutions. A key feature of the platform is its AI-Powered Knowledge Base, which employs Retrieval-Augmented Generation (RAG) to swiftly retrieve accurate, context-aware responses from your company’s documents. This functionality enables the system to resolve routine inquiries instantly, while its Multi-Language AI Support guarantees consistent quality and immediate translation in multiple languages, significantly enhancing global customer satisfaction.

If you're still uncertain about the features of IMsupporting, reach out to us at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Supports over 95 languages with real-time translation
  • ✔ Features real-time agent/visitor monitoring
  • ✔ Provides multi-platform integration

Cons

  • ✘ Occasional issues with loading speed
  • ✘ Chatbot functionality sometimes reported as complex

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, IMsupporting offers an API.

IMsupporting price starts with Solo at £49.99/month, Business at £1,499/month, and Enterprise plan at custom pricing. Get a detailed IMsupporting cost breakdown tailored to your specific requirements.

IMsupporting features are used by companies with high-volume support needs, such as e-commerce stores.

IMsupporting offers support via its website, with 24/7 support mentioned in comparison to alternatives, emphasizing the quick resolution of customer queries.

IMsupporting supports integration with a wide range of platforms, including Jira, Zendesk, Shopify, WooCommerce, ServiceNow, PipeDrive, and HubSpot.

Yes, IMsupporting does offer a dedicated mobile app.

IMsupporting software primarily supports English.