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Infobip

Infobip operates as an all-in-one customer service and communication platform that integrates client interactions seamlessly. Although a variety of tools might...

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Infobip operates as an all-in-one customer service and communication platform that integrates client interactions seamlessly. Although a variety of tools might...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Infobip operates as an all-in-one customer service and communication platform that integrates client interactions seamlessly. Although a variety of tools might confuse newcomers, its worldwide carrier connections and omnichannel features greatly surpass those of its rivals. In essence, Infobip’s strength in consolidating intricate communication channels positions it as a valuable resource for expanding support capabilities.

Product Details

What Is Infobip?

Infobip is a comprehensive cloud communications platform designed to help businesses create interconnected customer experiences throughout every phase of their journey. It caters to enterprises looking to manage interactions through a unified interface, promoting smooth connectivity without the complications of disjointed systems. This solution enables teams to develop tailored messaging campaigns and automate support workflows with smart routing. By utilizing global connectivity, businesses can ensure ongoing engagement and enhance satisfaction levels effectively across different regions.

Infobip Pricing

Infobip provides various plans tailored to meet users' specific requirements, including:

  • Conversations: Starting at €39/seat

  • Moments: Starting at €49/month

  • Answers: Starting at €99/month

Request a customized Infobip pricing estimate for your organization today!

Note: Pricing may vary.

Infobip Integrations

The platform offers compatibility with numerous systems and applications, such as:

  • Salesforce

  • Microsoft Dynamics 365

  • HubSpot

  • Shopify

  • Oracle

  • Zoho CRM

  • Zapier

Watch the Infobip demo to discover more about its integration capabilities.

Who Is Infobip For?

The Infobip software is well-suited for a diverse array of industries and sectors, including:

  • Retail and ecommerce

  • Banking and finance

  • Healthcare services

  • Transportation and logistics

  • Travel and hospitality

  • Telecommunications

  • On-demand services

Is Infobip Right For You?

If your business needs reliable carrier-grade performance along with broad channel support, this platform could be an excellent choice. It is particularly notable for its programmable communications features, enabling developers to integrate real-time voice and video into applications. Acknowledged as a Leader in the Gartner Magic Quadrant for CPaaS, it effectively addresses the challenge of fragmented communication. This solution guarantees that you can connect with customers on their preferred applications worldwide.

If you’re still unsure whether Infobip is the right solution for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Intuitive interface and smooth campaign scheduling
  • ✔ Straightforward API with excellent documentation
  • ✔ Marketing features like delivery staggering are strong

Cons

  • ✘ User interface updates are infrequent
  • ✘ Customer support response times can vary

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

It integrates with Salesforce, Microsoft Dynamics, HubSpot, Shopify, Oracle, Zoho, and Zapier.

Infobip offers module-based pricing for its main products: Conversations from €39/seat, Moments from €49/month, and Answers from €99/month. Get a detailed Infobip cost breakdown tailored to your specific requirements.

The platform interface supports English, Spanish, Arabic, Italian, Japanese, Korean, and Portuguese.

Typical users include retail, banking, healthcare, logistics, travel, telecom, and on-demand services.

Yes, Infobip does offer a dedicated mobile app for iOS and Android users.

Yes, Infobip does offer an API.

Infobip offers 24/7 technical support, customer success managers, and professional services.