InfoCision

star star star star star 0.0 (0 reviews) | Customer Service Software · Contact Center Outsourcing

Experience superior customer support with InfoCision's tech-enabled outsourcing and advanced contact center solutions for high-volume engagement.

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Product Overview

InfoCision bridges the gap between brands and their customers using innovative outsourcing techniques and cutting-edge contact center solutions. Although customer support response times can fluctuate during busy periods, the unique 'InfoRoute' technology paired with a strong agent retention rate guarantees exceptional service quality. In summary, InfoCision’s sophisticated routing capabilities position it as a smart option for managing high-volume interactions.

Product Details

What Is InfoCision?

InfoCision stands out as a top-tier contact center solution that merges exclusive software with expert outsourcing services. Acting as an extension of your brand, it leverages the InfoRoute platform to intelligently route calls and employs the Omni solution for integrated multi-channel interactions. This service is tailored for organizations that need flexible inbound and outbound assistance, enabling businesses to enhance ROI and sustain uniform customer relationships across phone, chat, and text without the need for managing in-house teams.

InfoCision Pricing

InfoCision provides customized pricing options for its clients. Reach out today to get a tailored price estimate for your business!

InfoCision Integrations

The software is compatible with various ERP and CRM systems. Check out the InfoCision demo to discover more about its integration capabilities.

Who Is InfoCision For?

The InfoCision software caters to a diverse array of industries and sectors, including:

Religious fundraising
Political fundraising
Health and human services
Telecommunications
Media
Consumer services
Business services

Is InfoCision Right For You?

This solution is particularly suited for organizations looking to enhance their customer engagement without the complexities of establishing an internal contact center. The notable feature, the InfoRoute platform, guarantees that every call is routed to the most skilled agent based on analytical insights. With accolades for excellence in contact center performance, this solution effectively connects technology with human interaction, addressing the challenge of disjointed customer experiences.

If you're still uncertain whether InfoCision meets your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkFlexible and reliable work and software

checkMeet key KPIs and offer solutions

checkProvides expertise to fill talent gaps

Cons

closeSystem navigation can be difficult

closeSecurity patches while maintenance may arrive inconsistently

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Frequently Asked Questions

Yes, InfoCision does offer an API.

InfoCision offers support via email, phone, and ticketing system for sales, careers and existing employees.

No, InfoCision does not offer a dedicated mobile app.

It integrates with ERP and CRM systems.

The platform interface primarily supports English language.

InfoCision offers multiple custom pricing plans to its users. Get a detailed InfoCision cost breakdown tailored to your specific requirements.

Typical users include hospitals, faith-based, political advocacy, and media sectors.

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