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InfoCision

InfoCision bridges the gap between brands and their customers using innovative outsourcing techniques and cutting-edge contact center solutions. Although custom...

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InfoCision bridges the gap between brands and their customers using innovative outsourcing techniques and cutting-edge contact center solutions. Although custom...

Watch Demo Get Pricing
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Product Overview

InfoCision bridges the gap between brands and their customers using innovative outsourcing techniques and cutting-edge contact center solutions. Although customer support response times can fluctuate during busy periods, the unique 'InfoRoute' technology paired with a strong agent retention rate guarantees exceptional service quality. In summary, InfoCision’s sophisticated routing capabilities position it as a smart option for managing high-volume interactions.

Product Details

What Is InfoCision?

InfoCision stands out as a top-tier contact center solution that merges exclusive software with expert outsourcing services. Acting as an extension of your brand, it leverages the InfoRoute platform to intelligently route calls and employs the Omni solution for integrated multi-channel interactions. This service is tailored for organizations that need flexible inbound and outbound assistance, enabling businesses to enhance ROI and sustain uniform customer relationships across phone, chat, and text without the need for managing in-house teams.

InfoCision Pricing

InfoCision provides customized pricing options for its clients. Reach out today to get a tailored price estimate for your business!

InfoCision Integrations

The software is compatible with various ERP and CRM systems. Check out the InfoCision demo to discover more about its integration capabilities.

Who Is InfoCision For?

The InfoCision software caters to a diverse array of industries and sectors, including:

  • Religious fundraising

  • Political fundraising

  • Health and human services

  • Telecommunications

  • Media

  • Consumer services

  • Business services

Is InfoCision Right For You?

This solution is particularly suited for organizations looking to enhance their customer engagement without the complexities of establishing an internal contact center. The notable feature, the InfoRoute platform, guarantees that every call is routed to the most skilled agent based on analytical insights. With accolades for excellence in contact center performance, this solution effectively connects technology with human interaction, addressing the challenge of disjointed customer experiences.

If you're still uncertain whether InfoCision meets your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Flexible and reliable work and software
  • ✔ Meet key KPIs and offer solutions
  • ✔ Provides expertise to fill talent gaps

Cons

  • ✘ System navigation can be difficult
  • ✘ Security patches while maintenance may arrive inconsistently

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, InfoCision does offer an API.

InfoCision offers support via email, phone, and ticketing system for sales, careers and existing employees.

No, InfoCision does not offer a dedicated mobile app.

It integrates with ERP and CRM systems.

The platform interface primarily supports English language.

InfoCision offers multiple custom pricing plans to its users. Get a detailed InfoCision cost breakdown tailored to your specific requirements.

Typical users include hospitals, faith-based, political advocacy, and media sectors.