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Infoset

Infoset brings together support, sales, and call-center functions by utilizing integrated communication tools. With its automation features and multichannel opt...

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Infoset brings together support, sales, and call-center functions by utilizing integrated communication tools. With its automation features and multichannel opt...

Watch Demo Get Pricing
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Product Overview

Infoset brings together support, sales, and call-center functions by utilizing integrated communication tools. With its automation features and multichannel options, it enhances everyday operations and boosts team efficiency. While documentation shortcomings can impede user processes, the platform's well-organized framework and cloud-based scalability enable teams to sustain reliable performance as communication needs expand.

Product Details

What Is Infoset?

Infoset is a cloud-driven platform for customer engagement and operational management, tailored specifically for support, sales, and call center teams. It consolidates communication channels including voice, email, live chat, and ticketing to enhance customer interactions. This software boasts features such as a virtual call center, omnichannel support, automated live chat, and tools for CRM pipeline management.

With Infoset, teams can efficiently handle a large volume of inquiries, automate various workflows, and keep comprehensive customer records. This leads to improved response times and enhances overall service efficiency.

Infoset Pricing

Infoset provides several pricing plans:

  • CRM - ₺1100/month

  • Call Center - ₺3600/month

  • Enterprise Hub - Custom pricing available

The software also offers a 14-day free trial. You can request a tailored quote for Infoset based on your business needs.

Please note: Pricing may vary over time.

Infoset Integrations

This software seamlessly integrates with various third-party applications, including:

  • Segment

  • Google Analytics

  • Fathom

  • Amplitude Analytics

  • Plausible

  • SimplyAnalytics

  • Commento

To explore its features and potential compatibility, consider requesting a demo of Infoset.

Who Is Infoset For?

The Infoset software is suitable for a diverse array of industries and sectors, such as:

  • Customer service

  • Call centers

  • E-commerce

  • SaaS companies

  • Telecommunications

  • Financial services

  • Healthcare

Is Infoset Right For You?

If you're in search of a cohesive cloud-based solution for customer support and call center operations that consolidates all communication channels into one platform, Infoset is your answer. It effectively addresses the challenges posed by disjointed tools and scattered customer information. This helps to eliminate delays, prevent missed messages, and streamline workflows.

Moreover, Infoset adheres to essential privacy and data protection regulations, including the General Data Protection Regulation (GDPR), showcasing its dedication to the secure handling of personal data.

With strong security measures and the flexibility of cloud scalability, Infoset guarantees that your infrastructure can expand alongside your growing customer base while ensuring data remains safe and easily accessible.

If you’re still uncertain whether Infoset fits your needs, reach out to our customer support team at info@softwareseekers.com. They are ready to assist you in making an informed decision.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Centralizes customer conversations across all channels
  • ✔ Enhances support availability with automated responses
  • ✔ Reduces misrouted calls and customer wait times

Cons

  • ✘ Requires stable internet for optimal performance
  • ✘ May overwhelm beginners with extensive capabilities

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Infoset provides support via email, and live chat.

No, Infoset does not provide API access.

Infoset serves a variety of industries, including customer service, call centers, e-commerce, SaaS companies, telecommunications, financial services, and healthcare.

The software integrates with third-party applications such as Segment, Google Analytics, Fathom, Amplitude, Plausible, SimplyAnalytics, and Commento.

Infoset supports the English, German, French, Italian, and many more other languages.

Infoset pricing includes three plans: CRM at ₺1100 per month, Call Center at ₺3600 per month, and an Enterprise Hub plan available with custom pricing. Request a custom Infoset price quotation.

Yes, Infoset offers a mobile app.