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Insocial

Insocial is a tailored Customer Service Software aimed at evaluating and enhancing customer experiences at every interaction point. Although it might need some...

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Insocial is a tailored Customer Service Software aimed at evaluating and enhancing customer experiences at every interaction point. Although it might need some...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Insocial is a tailored Customer Service Software aimed at evaluating and enhancing customer experiences at every interaction point. Although it might need some technical assistance during the initial setup, it provides the opportunity to convert support teams from mere expense centers into revenue drivers by utilizing actionable insights and effective feedback loops.

Product Details

What Is Insocial?

Insocial is a robust platform dedicated to managing customer experiences, enabling organizations to effectively listen to, analyze, and respond to customer feedback. This tool allows businesses to gather insights throughout the entire customer journey, from the first web searches to post-sale support interactions. By consolidating feedback into actionable dashboards, the software assists teams in pinpointing issues, swiftly addressing dissatisfied customers, and substantiating strategic choices with reliable data. It is especially beneficial for medium to large businesses aiming to enhance customer loyalty, boost retention rates, and promote visibility of feedback across all departments, ensuring that every team member recognizes their role in influencing customer satisfaction scores.

Insocial Pricing

The software provides a tiered pricing model that varies according to the development stage of your customer experience program and the number of modules you need:

  • Flow Plan for 1 module: €275/month

  • Scale Plan for 2 modules: Custom pricing

  • Accelerate Plan for 5 modules: Custom pricing

Request a tailored price quote for Insocial that suits your business today!

Please note: Pricing may vary.

Insocial Integrations

The software can integrate with several systems and platforms, including:

  • MessageBird

  • Spotler Engage

  • TOPdesk

  • Saysimple

  • Incentro

  • Coosto

  • The Feedback Company

Check out the Insocial demo to discover more about its integration capabilities.

Who Is Insocial For?

Insocial is well-suited for a diverse array of industries and sectors, such as:

  • Retail and e-commerce

  • Financial services

  • Travel and hospitality

  • Automotive

  • Staffing and recruitment

  • Construction and installation

  • B2B services

Is Insocial Right For You?

If your business faces challenges with fragmented client communications or inefficient payment processes, Insocial could be the ideal solution. Its unique capability to "productize" services into a catalog distinguishes it from competitors, allowing clients to purchase services as effortlessly as they would e-commerce products. Recognized with awards for its intuitive interface, it underscores its effectiveness. By streamlining payments and requests, it addresses the fundamental issue of operational inefficiency encountered by expanding service-oriented businesses.

If you're still uncertain whether Insocial aligns with your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Friendly experts and fast implementation process
  • ✔ Flexible dashboards for custom data visualization
  • ✔ Valuable reporting on member and employee insights

Cons

  • ✘ Analysis speed slows when switching teams
  • ✘ Deep dive insights lack standardization

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Insocial does offer an API.

It offers Flow, Scale, and Accelerate plans starting at €275/month. Get a detailed Insocial cost breakdown tailored to your specific requirements.

Insocial offers expert support via email, phone, online submission form and live chat.

It serves retail, finance, travel, and B2B sectors.

It supports over 100 languages for surveys and analysis.

It integrates with MessageBird, Spotler Engage, TOPdesk, Saysimple, Incentro, Coosto, and The Feedback Company.

No, Insocial does not offer a dedicated mobile app.