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InteliWISE

InteliWISE enables organizations to enhance their customer service and sales processes through the use of AI-powered chatbots, voicebots, and integrated communi...

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InteliWISE enables organizations to enhance their customer service and sales processes through the use of AI-powered chatbots, voicebots, and integrated communi...

Watch Demo Get Pricing
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Product Overview

InteliWISE enables organizations to enhance their customer service and sales processes through the use of AI-powered chatbots, voicebots, and integrated communication channels. While certain functionalities might necessitate some technical setup support, its smart automation simplifies interactions and enhances productivity. In general, it is ideal for large enterprises, E-commerce businesses, and service teams looking for scalable solutions to engage with customers effectively.

Product Details

What Is MATRIX42?

MATRIX42, formerly known as InteliWISE, offers a robust conversational AI platform designed specifically for automating digital customer service. This platform includes a customizable AI chatbot that provides round-the-clock self-service options, along with an AI voicebot that helps to significantly lower the costs associated with call center operations. With its comprehensive NLU and NLP engines, MATRIX42 ensures effective question and intent recognition in multiple languages. This solution allows both large corporations and expanding businesses to automate repetitive customer queries, enhance communication channels, and scale their support systems while maintaining high service standards.

MATRIX42 Pricing

The pricing structure for MATRIX42 is organized into several plans across its product offerings:

Contact Center

  • QuickStart: Starting at $49/month/agent

  • Contact Center Enterprise AI: Starting at $69/month/agent

  • Platform: Starting at $159/month/agent

Chatbot

  • QuickStart: Starting at $83/month

  • Enterprise: Starting at $432/month

  • Platform: Custom offers starting from $1024/month

AI Voicebot

  • QuickStart: Priced from just $209/month

  • Enterprise: Priced from just $499/month

  • Custom Platform: Custom options starting from $1250/month

Live Chat

  • QuickStart: From $34/month/agent

  • Enterprise: From $64/agent/month

  • With Video: From $164/agent/month

All plans include a 14-day free trial. You can request a customized pricing quote for MATRIX42 that meets your specific needs.

Please note that pricing may vary.

MATRIX42 Integrations

MATRIX42 supports integration with a variety of platforms, including:

  • Zendesk

  • Salesforce

  • WordPress

  • Microsoft

  • Cisco

  • Slack software

  • Microsoft Teams

Schedule a complimentary demo of MATRIX42 to discover more about its integration capabilities.

Who Is MATRIX42 For?

MATRIX42 caters to a diverse array of industries and sectors, such as:

  • E-Commerce

  • Services

  • Banking and Finance

  • B2B

  • Insurance

  • Public Administration

  • FMCG

Is MATRIX42 Right For You?

MATRIX42 is perfectly suited for large-scale enterprises aiming for a powerful and adaptable approach to digital transformation. It stands out in providing enterprise-level Conversational AI, incorporating US-patented NLP technologies for exceptional intent recognition along with low-code platform management. Available for cloud or on-premise deployment, the software ensures full AI control for secure and tailored solutions. This dynamic platform empowers users to automate both sales and service processes, significantly reducing expenses while upholding a high level of personalized customer interaction.

If you’re still uncertain whether MATRIX42 is the right fit for your needs, reach out to us at info@softwareseekers.com for additional support.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Ability to see the client's geographic location
  • ✔ Real-time customer communication improves efficiency
  • ✔ Quick deployment and setup in minutes

Cons

  • ✘ Limited advanced integration options are available
  • ✘ Selecting items from lists can be tricky

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

InteliWISE offers tiered pricing across its main product lines, including Contact Center plans starting from $49/agent to $159/agent, Chatbot plans ranging from $83/month to custom enterprise pricing, AI Voicebot options from $209/month to custom packages and Live Chat begins at $34/agent, along with a 14-day free trial for all offered plans. Request a personalized InteliWISE price plan for your business today

No, InteliWISE does not have a mobile app.

InteliWISE provides support through phone, email, online form, and knowledge base.

InteliWISE features are used by organizations across industries and sectors, including e-commerce, insurance, FMCG, banking and finance, public administration, services, and B2B.

InteliWISE integrates with Salesforce, WordPress, Zendesk, Slack software, Microsoft Teams, Cisco, and Microsoft.

InteliWISE supports English, German, and Polish languages.

Yes, InteliWISE offers an API.