InteliWISE

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Transform customer service and sales with InteliWISE's AI-driven chatbots and voicebots, streamlining interactions for enhanced efficiency and engagement.

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Product Overview

InteliWISE enables organizations to enhance their customer service and sales processes through the use of AI-powered chatbots, voicebots, and integrated communication channels. While certain functionalities might necessitate some technical setup support, its smart automation simplifies interactions and enhances productivity. In general, it is ideal for large enterprises, E-commerce businesses, and service teams looking for scalable solutions to engage with customers effectively.

Product Details

What Is MATRIX42?

MATRIX42, formerly known as InteliWISE, offers a robust conversational AI platform designed specifically for automating digital customer service. This platform includes a customizable AI chatbot that provides round-the-clock self-service options, along with an AI voicebot that helps to significantly lower the costs associated with call center operations. With its comprehensive NLU and NLP engines, MATRIX42 ensures effective question and intent recognition in multiple languages. This solution allows both large corporations and expanding businesses to automate repetitive customer queries, enhance communication channels, and scale their support systems while maintaining high service standards.

MATRIX42 Pricing

The pricing structure for MATRIX42 is organized into several plans across its product offerings:

Contact Center

QuickStart: Starting at $49/month/agent
Contact Center Enterprise AI: Starting at $69/month/agent
Platform: Starting at $159/month/agent

Chatbot

QuickStart: Starting at $83/month
Enterprise: Starting at $432/month
Platform: Custom offers starting from $1024/month

AI Voicebot

QuickStart: Priced from just $209/month
Enterprise: Priced from just $499/month
Custom Platform: Custom options starting from $1250/month

Live Chat

QuickStart: From $34/month/agent
Enterprise: From $64/agent/month
With Video: From $164/agent/month

All plans include a 14-day free trial. You can request a customized pricing quote for MATRIX42 that meets your specific needs.

Please note that pricing may vary.

MATRIX42 Integrations

MATRIX42 supports integration with a variety of platforms, including:

Zendesk
Salesforce
WordPress
Microsoft
Cisco
Slack software
Microsoft Teams

Schedule a complimentary demo of MATRIX42 to discover more about its integration capabilities.

Who Is MATRIX42 For?

MATRIX42 caters to a diverse array of industries and sectors, such as:

E-Commerce
Services
Banking and Finance
B2B
Insurance
Public Administration
FMCG

Is MATRIX42 Right For You?

MATRIX42 is perfectly suited for large-scale enterprises aiming for a powerful and adaptable approach to digital transformation. It stands out in providing enterprise-level Conversational AI, incorporating US-patented NLP technologies for exceptional intent recognition along with low-code platform management. Available for cloud or on-premise deployment, the software ensures full AI control for secure and tailored solutions. This dynamic platform empowers users to automate both sales and service processes, significantly reducing expenses while upholding a high level of personalized customer interaction.

If you’re still uncertain whether MATRIX42 is the right fit for your needs, reach out to us at info@softwareseekers.com for additional support.

Customer Service Software Features

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Pros & Cons

Pros

checkAbility to see the client's geographic location

checkReal-time customer communication improves efficiency

checkQuick deployment and setup in minutes

Cons

closeLimited advanced integration options are available

closeSelecting items from lists can be tricky

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Frequently Asked Questions

InteliWISE offers tiered pricing across its main product lines, including Contact Center plans starting from $49/agent to $159/agent, Chatbot plans ranging from $83/month to custom enterprise pricing, AI Voicebot options from $209/month to custom packages and Live Chat begins at $34/agent, along with a 14-day free trial for all offered plans. Request a personalized InteliWISE price plan for your business today

No, InteliWISE does not have a mobile app.

InteliWISE provides support through phone, email, online form, and knowledge base.

InteliWISE features are used by organizations across industries and sectors, including e-commerce, insurance, FMCG, banking and finance, public administration, services, and B2B.

InteliWISE integrates with Salesforce, WordPress, Zendesk, Slack software, Microsoft Teams, Cisco, and Microsoft.

InteliWISE supports English, German, and Polish languages.

Yes, InteliWISE offers an API.

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