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IntouchCX™ Platform

The IntouchCX™ Platform allows businesses to monitor customer satisfaction while effectively managing operational audits. While there are occasional issues with...

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The IntouchCX™ Platform allows businesses to monitor customer satisfaction while effectively managing operational audits. While there are occasional issues with...

Watch Demo Get Pricing
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Product Overview

The IntouchCX™ Platform allows businesses to monitor customer satisfaction while effectively managing operational audits. While there are occasional issues with images appearing incorrectly in reports, the platform's real-time reporting capabilities and predictive analytics equip teams with the tools needed to make swift, informed choices. It is particularly ideal for medium to large organizations that are in search of advanced customer experience management and insights.

Product Details

What Is IntouchCX™ Platform?

The IntouchCX™ Platform is a cloud-driven solution tailored for enhancing customer experience. It empowers businesses to collect feedback, monitor issues, and elevate service performance on a large scale. By centralizing surveys and in-person assessments, this software provides teams with immediate insights into customer satisfaction levels. Its case-management features facilitate efficient follow-ups, while automated notifications enable staff to swiftly tackle emerging challenges. This platform caters to organizations of all sizes, promoting informed decision-making and fostering operational consistency across diverse locations.

IntouchCX™ Platform Pricing

The pricing for the IntouchCX™ Platform is based on several customizable service plans:

  • Compliance Inspections: Custom

  • Daily Operations: Custom

Request a tailored quote for IntouchCX™ Platform pricing that suits your business needs today!

Please note that pricing may vary.

IntouchCX™ Platform Integrations

This software can seamlessly integrate with various systems and platforms, including:

  • Slack software

  • Dropbox DocSend

Schedule a complimentary demo of the IntouchCX™ Platform to explore its integration features further.

Who Is IntouchCX™ Platform For?

The IntouchCX™ Platform is well-suited for a diverse array of industries and sectors, such as:

  • Restaurant

  • Petro-convenience

  • Grocery

  • Retail

  • Hospitality

Is IntouchCX™ Platform Right For You?

If you're seeking a way to enhance customer experience across various locations, the IntouchCX™ Platform is highly effective in transforming feedback into practical insights. It simplifies audits and guarantees compliance. With its scalable design, top-tier security, single sign-on (SSO), and data encryption, your vital information remains protected. Moreover, automated alerts ensure rapid issue resolution.

The platform is trusted by renowned companies, with its exceptional analytics and ability to manage multiple locations making it an excellent choice.

If you're still uncertain whether the IntouchCX™ Platform is the best option for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Quick access to audits and dashboards
  • ✔ Enables creation of customized reports easily
  • ✔ Time savings in data analysis workload

Cons

  • ✘ Dashboards can initially seem slightly confusing
  • ✘ Occasional bugs in new platform features

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, IntouchCX™ Platform offers an API.

The software supports integration with multiple platforms, such as Slack, and Dropbox.

IntouchCX™ Platform features make it ideal for users in restaurant, petro-convenience, grocery, retail, and hospitality sectors, helping teams improve customer experience and streamline audits.

The software is available in English and French.

IntouchCX™ Platform provides through phone, email and contact form.

Yes, IntouchCX™ Platform has a mobile app.

IntouchCX™ Platform offers customizable service plans including Compliance Inspections and Daily Operations. Get in touch for a personalized IntouchCX™ Platform price estimate.