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Invent

Invent offers customer service solutions enhanced by artificial intelligence, utilizing intelligent digital assistants that streamline and consolidate support c...

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Invent offers customer service solutions enhanced by artificial intelligence, utilizing intelligent digital assistants that streamline and consolidate support c...

Watch Demo Get Pricing
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Product Overview

Invent offers customer service solutions enhanced by artificial intelligence, utilizing intelligent digital assistants that streamline and consolidate support communications across various channels. Although there may be a limited number of case studies and publicly accessible documentation, its adaptable AI and comprehensive support capabilities provide significant value in customer engagement for contemporary support teams.

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Product Details

What Is Invent?

Invent is an innovative AI-driven customer service platform that empowers organizations to create, launch, and oversee intelligent virtual assistants. These assistants are designed to automate customer interactions and streamline support processes. With a centralized inbox, the platform brings together messages from various channels, while features like live agent transitions and multilingual capabilities contribute to uninterrupted service and improved customer satisfaction. The software operates on a message usage-based pricing model, allowing for scalable operations without restricting features.

Invent Pricing

The pricing structure for Invent is tailored to meet user requirements, including a free tier. Here are the details:

  • Free tier: 200 complimentary messages each month for new users to explore the platform.

  • Pay-as-you-go: Usage-based pricing commencing at approximately $0.0009 per message, ensuring businesses pay solely for their actual interaction volume.

  • Business plan: $29 per month, which includes usage credits, an enhanced knowledge base, a unified inbox, integrations, along with unlimited assistants and contacts.

  • Enterprise: Custom pricing options that include SSO and SLA (99.9% uptime).

Request personalized Invent pricing tailored to your business needs.

Note: Pricing may change over time.

Invent Integrations

The Invent software can integrate seamlessly with various systems and platforms, including:

  • Gmail

  • Slack

  • WhatsApp

  • Salesforce

  • HubSpot CRM

  • Shopify

  • Zoho Books

Check out the Invent demo for more insights into its integration capabilities.

Who Is Invent For?

This platform is perfect for a diverse array of teams and industries, including:

  • E-commerce

  • SaaS support teams

  • Digital agencies

  • Telecom support

  • Healthcare services

  • Retail support departments

  • Travel and hospitality teams

Is Invent Right For You?

Invent is particularly beneficial for organizations in search of a contemporary AI-first customer service solution featuring transparent, usage-based pricing along with extensive channel accessibility. Its notable features include a unified inbox, customizable AI assistants, multilingual support, and enterprise-level security protocols that build trust and scalability for teams of any size. Furthermore, Invent adheres to SOC 2 Type II compliance standards and employs strong encryption, threat monitoring, and access controls to safeguard data while ensuring business continuity. This positions it as an attractive option for businesses with stringent security or compliance needs while still providing flexible pricing models that adapt with usage.

If you're still uncertain whether Invent is the right choice for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Modern, scalable AI handles routine inquiries 24/7 effectively
  • ✔ Customizable AI workflows enhance tailored support automation
  • ✔ Strong omnichannel support with unified conversation handling

Cons

  • ✘ AI assistants may require careful tuning for complex query accuracy
  • ✘ Some advanced capabilities are emerging

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Invent integrates with Gmail, Slack, WhatsApp, Salesforce, HubSpot, Shopify, and Zoho among other platforms.

Invent provides web-based interfaces that can be embedded and accessed on mobile browsers; there is no dedicated mobile app listed.

Typical users include e-commerce teams, digital agencies, support departments, healthcare service teams, and telecom support.

Yes, Invent supports API and HTTP request actions to connect to external databases and systems.

Software Invent is available in multiple languages, primarily English.

Invent pricing includes a free tier with 200 free messages per month and scalable pay-as-you-go pricing starting at roughly $0.0009/message. Request a custom Invent cost for your business now.

Support options include documentation, FAQs, and customer support channels as provided through the official site.