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Invoca

Invoca serves as a comprehensive customer service solution that provides advanced AI conversation intelligence along with ‘Signal AI’ to identify valuable calls...

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Invoca serves as a comprehensive customer service solution that provides advanced AI conversation intelligence along with ‘Signal AI’ to identify valuable calls...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Invoca serves as a comprehensive customer service solution that provides advanced AI conversation intelligence along with ‘Signal AI’ to identify valuable calls and enhance the return on investment for campaigns. Although establishing the platform’s ‘AI Signals’ can be time-consuming, it presents features like data-driven call routing, detailed analytics, and AI-driven quality management.

Product Details

What Is Invoca?

Invoca is a cloud-driven customer service solution that specializes in enterprise call tracking, conversation intelligence, and AI analytics. This platform links calls to marketing activities and decodes intent from voice interactions. It converts call audio into valuable signals and transcripts, utilizing AI to pinpoint successful call moments while generating metrics to enhance campaign performance and provide coaching for contact centers. Additionally, it offers real-time notifications, call routing features, and conversation summaries to help transform callers into quantifiable revenue.

Invoca Pricing

The pricing for Invoca is tailored based on several distinct plans:

  • Pro Plan

  • Enterprise Plan

  • Elite Plan

  • Performance Professional Plan

  • Performance Enterprise Plan

To receive a customized Invoca quote that aligns with your business needs and financial considerations, reach out for more details.

Note: Pricing is subject to modification.

Invoca Integrations

Invoca seamlessly integrates with a variety of applications, such as:

  • Genesys

  • Google Campaign Manager

  • Innovid

  • Segment

  • StackAdapt

  • Contentsquare

  • iSpot

Schedule a complimentary demo of Invoca to discover more about its integration capabilities.

Who Is Invoca For?

This platform is well-suited for numerous industries, including:

  • Automotive

  • Finance

  • Healthcare

  • Insurance

  • Retail

  • Telecom

  • Travel and hospitality

Is Invoca Right For You?

The Invoca software is ideal for organizations looking to turn phone interactions into quantifiable marketing and contact-center revenue. It enhances campaign ROI through AI-based call attribution, uncovers coaching possibilities via conversation analytics, and automates routing along with alerts to boost conversion rates. The platform also accommodates multi-location businesses and ensures enterprise compliance.

If you're still uncertain whether Invoca meets your needs, feel free to reach out to our customer service team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Provides ‘Signal AI’ conversation analytics
  • ✔ Offers real-time ‘PreSense’ insights for agents
  • ✔ Enhances quality management and coaching
  • ✔ Maximizes brand revenue

Cons

  • ✘ It may offer limited granular controls to set permissions at client level
  • ✘ The platform's dashboards may require some improvement

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The vendor offers customized pricing plans according to different business needs. It offers a Pro Plan, an Enterprise Plan, an Elite Plan, a Performance Professional Plan, and a Performance Enterprise Plan. All these plans offer customized pricing. Get a customized Invoca cost breakdown for your business today.

Yes, Invoca does offer an API.

Invoca software integrates with a wide range of apps including Genesys, Google Campaign Manager, Innovid, Segment, StackAdapt, Contentsquare, iSpot, and more.

Invoca software supports English, French, and Spanish.

Invoca offers support through phone number and form submission.

No, Invoca does not offer a mobile app.

The typical users of Invoca include sectors like automotive, finance, healthcare, insurance, retail, telecom, and travel and hospitality.