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iReview

iReview consolidates the monitoring and reporting of reviews, enabling businesses to evaluate their performance and react swiftly. While the support documentati...

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iReview consolidates the monitoring and reporting of reviews, enabling businesses to evaluate their performance and react swiftly. While the support documentati...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

iReview consolidates the monitoring and reporting of reviews, enabling businesses to evaluate their performance and react swiftly. While the support documentation might not address every situation, its AI-driven responses and customizable surveys offer valuable insights for restaurants, fitness facilities, and service-oriented enterprises.

Product Details

What Is iReview?

iReview is a tool crafted to assist businesses in effectively managing and tracking customer feedback. It streamlines the process of gathering reviews through automated requests sent via email or SMS, facilitating the collection of insights and enhancing online reputation. The platform features real-time monitoring of reviews, enabling businesses to respond swiftly and elevate customer satisfaction. With its analytics dashboards, organizations can identify trends and assess performance, empowering them to make strategic decisions. iReview is suitable for businesses of all sizes aiming to improve customer engagement and visibility.

iReview Pricing

Businesses can select from these iReview pricing plans:

  • All features: $99/month/location

  • All features + AI Autoresponder: $119/month/location

  • All features + Let us manage your reviews: $199/month/location

Request a customized iReview pricing quote tailored for your business today!

Please note that pricing may vary.

iReview Integrations

This software seamlessly integrates with various systems and platforms, including:

  • Clover software

  • Mailchimp software

  • NCR

  • Twilio software

  • Constant Contact software

Schedule a complimentary iReview demo to explore its integration capabilities further.

Who Is iReview For?

The iReview software is well-suited for a diverse array of industries and sectors, such as:

  • Hospitality

  • Information technology and services

  • Transportation

  • Restaurants

  • Animation

  • Insurance

Is iReview Right For You?

If you are in search of an effective reputation management solution that simplifies the process of collecting, managing, and promoting customer reviews, iReview could be an excellent choice. It addresses significant challenges like low response rates to reviews and disorganized feedback management while delivering secure and scalable performance for expanding businesses. The platform adheres to industry-standard data protection practices and collaborates with leading firms such as Google Cloud and IFA.

Trusted by prominent brands such as McDonald’s, Anytime Fitness, Dunkin’, and Chick-fil-A, iReview distinguishes itself as a reliable option for businesses aiming for enhanced customer engagement and improved online credibility.

If you still have questions about whether iReview is the right match for you, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Fetches reviews from all existing platforms
  • ✔ Replies to all reviews from one place
  • ✔ Improves online ratings and customer reputation

Cons

  • ✘ Software interface requires improvements, seems somewhat dated
  • ✘ Limited customization options reduce workflow flexibility

Price

Professional

Custom

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Ratings

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Ratings Distribution

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, iReview offers mobile apps for both iOS and Android Platforms.

The vendor has not specified any information regarding its API availability.

iReview offers All features: $99/month/location, All features + AI Autoresponder: $119/month/location, and All features + Let us manage your reviews: $199/month/location plans. Get in touch for a personalized iReview cost estimate.

The software supports integrations with Clover, Mailchimp, NCR, Twilio, and Constant Contact.

iReview features serve businesses in hospitality, information technology and services, transportation, restaurants, animation, and insurance, helping them manage and respond to reviews efficiently.

The software is available in English, French, Italian, Spanish, and German.

iReview offers support through phone, email and contact form.