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Issuetrak

The software known as Issuetrak offers an all-encompassing solution for customer support and issue management, helping service-oriented businesses uphold compli...

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The software known as Issuetrak offers an all-encompassing solution for customer support and issue management, helping service-oriented businesses uphold compli...

Watch Demo Get Pricing
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Product Overview

The software known as Issuetrak offers an all-encompassing solution for customer support and issue management, helping service-oriented businesses uphold compliance and streamline operations. Although certain reporting capabilities might lack flexibility, its advantages in tailored workflow management render it an attractive option for dependable service provision.

Product Details

What Is Issuetrak?

Issuetrak is a versatile help desk and issue management solution crafted to enhance customer support processes in regulated sectors such as finance and healthcare. It consolidates requests from web forms and email, ensuring that no issue goes unnoticed. Notable functionalities, including ‘Round Robin Issue Assignment’, automate the distribution of tickets, while the built-in knowledge base helps decrease support volume by offering instant self-service solutions.

Issuetrak Pricing

The pricing for Issuetrak's cloud deployment is structured around two plans:

  • Team: $27/agent/month

  • Support: $79/agent/month

For a customized Issuetrak pricing proposal tailored to your business, please inquire.

Note: Prices are subject to change.

Issuetrak Integrations

The software offers compatibility with various platforms through Zapier, including:

  • Trello

  • Twilio

  • Slack

  • Ninetailed

  • HubSpot

  • Airtable

  • Calendly

View a free demo of Issuetrak to discover more about its integration capabilities.

Who Is Issuetrak For?

Issuetrak is well-suited for numerous industries, such as:

  • Education

  • Finance

  • Government

  • Healthcare

  • Manufacturing

  • Non-profit

  • Property management

Is Issuetrak Right For You?

If your organization values process control and requires auditability, then Issuetrak is an excellent fit. The platform's capacity to manage intricate, regulated workflows distinguishes it from its rivals. Issuetrak has been acknowledged as an ‘Emerging Favorite for Complaint Management Software’, emphasizing its success in service resolution. With its adaptable pricing model, it offers significant value for extensive customer bases, ensuring that your investment is both scalable and economical.

If you still have questions about Issuetrak, reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Easy to customize tracking for issues and assets
  • ✔ Flexible forms configurable to business needs and workflows
  • ✔ Excellent support, quick responses, and knowledgeable staff

Cons

  • ✘ Advanced dashboard configuration requires extra effort
  • ✘ Custom form connections may need additional guidance

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Issuetrak offers an API.

No, Issuetrak does not have a mobile app.

Typical users include industries like education, finance, government, healthcare, manufacturing, non-profit, and property management.

Issuetrak is primarily available in English.

The Issuetrak price for the cloud deployment is based on two plans: Team ($27/agent/month) and Support ($79/agent/month). Request a personalized Issuetrak pricing quote for your business.

The software supports integration with multiple platforms via Zapier, such as Trello, Twilio, Slack, Ninetailed, HubSpot, Airtable software, and Calendly software.

Issuetrak offers support through phone, support ticket, help center, FAQs, resource library, and email.