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iSupport

iSupport provides IT departments with a unified platform for asset management and tailored self-service portals, aimed at decreasing the number of support reque...

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iSupport provides IT departments with a unified platform for asset management and tailored self-service portals, aimed at decreasing the number of support reque...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

iSupport provides IT departments with a unified platform for asset management and tailored self-service portals, aimed at decreasing the number of support requests. Although there may be delays in printing and generating reports, the built-in knowledge management feature effectively addresses persistent technical problems. This solution is particularly suited for organizations seeking a versatile, ITIL-compliant framework to oversee intricate internal support settings.

Product Details

What Is iSupport?

iSupport is a versatile help desk and service management solution that operates online, available as both a cloud-based option and an on-premise installation. This software assists organizations in effectively tracking, managing, and resolving support requests through automated processes and a unified ticketing system. Additionally, it features a customizable knowledge base for self-service options and reporting dashboards to facilitate data-driven decisions. This empowers businesses of all sizes to enhance response times, boost operational efficiency, and provide consistent service delivery.

iSupport Pricing

The cost of iSupport varies based on deployment methods and specific business needs. The Basic plan can be acquired for a one-time payment of $699, which offers fundamental help desk features suitable for organizations of any size. Reach out today for a tailored iSupport pricing quote for your organization!

Note: Pricing information has been obtained from third-party sources and may change.

iSupport Integrations

This software is compatible with various systems and platforms, including:

  • Bomgar Software

  • Citrix GoToAssist

Schedule a complimentary iSupport demonstration to discover more about its integration capabilities.

Who Is iSupport For?

The iSupport software serves a broad array of industries and sectors, such as:

  • Finance

  • Healthcare

  • Education

  • Government

Is iSupport Right For You?

If you manage a growing enterprise or a large organization, iSupport could be the perfect solution to tackle disjointed ticket tracking and ineffective asset management through its highly flexible automation features. This scalable platform guarantees strong data security while adhering to strict ITIL-compliant processes, enabling teams to deliver top-tier service efficiently.

Trusted by prominent global entities like Panasonic, LensCrafters, and Guitar Center, iSupport also integrates with technology leaders such as Microsoft and utilizes advanced AI powered by OpenAI to improve customer insights and boost agent productivity.

Still unsure if iSupport is the right choice for you? Get in touch with our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Unique ticket tracking for issue visibility
  • ✔ Versatile asset database and scanning features
  • ✔ Robust reporting with customizable dashboards

Cons

  • ✘ Chat messages only received when online
  • ✘ Front-end portal weak for internal use

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software is available in English.

Yes, iSupport offers an API.

iSupport offers a Basic plan for a one-time fee of $699, providing essential help desk features. Get in touch for a personalized iSupport cost estimate.

No, iSupport does not currently offer a dedicated mobile app.

iSupport provides support through phone, email, and contact form.

The software supports multiple platforms, including Bomgar Software and Citrix GoToAssist.

iSupport features make it ideal for teams in finance, healthcare, education, and government sectors.