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ITSM 365

ITSM 365 empowers organizations to streamline their service operations by offering comprehensive support across multiple channels, effective asset management, a...

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ITSM 365 empowers organizations to streamline their service operations by offering comprehensive support across multiple channels, effective asset management, a...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

ITSM 365 empowers organizations to streamline their service operations by offering comprehensive support across multiple channels, effective asset management, and versatile low-code solutions. Although gaining proficiency in its extensive customization features may require an upfront investment of time, the platform guarantees clear workflows and quicker problem-solving. In summary, it stands out as a powerful tool for both service providers and internal teams aiming to enhance their operational effectiveness.

Product Details

What Is ITSM 365?

ITSM 365 is a cloud-driven service desk solution crafted to enhance both internal IT assistance and external customer service. It serves a variety of clients, including service firms, outsourcing agencies, and internal divisions like HR and facilities management. The platform provides comprehensive solutions for handling omnichannel requests, managing finances, and overseeing assets. Operating on a low-code framework, it allows for customizable workflows to meet various business requirements. With a strong emphasis on improving operational efficiency, this software helps organizations uphold excellent service standards and ensures transparency in their operations.

ITSM 365 Pricing

The pricing model for ITSM 365 is based on the Support and Outsource plans, which offer identical pricing structures:

  • Start: 7,500 rubles/month

  • Lite: 15,000 rubles/month

  • Standard: 30,000 rubles/month

  • Enterprise: 60,000 rubles/month

Request a custom quote for ITSM 365 tailored to your business needs today!

Please note: Pricing may vary.

ITSM 365 Integrations

This software is compatible with various systems and platforms, including:

  • Telegram

  • TeamViewer

  • PowerBI

  • Jira Software

  • 1C: Enterprise

  • WhatsApp

Check out the ITSM 365 demo to discover more about its integration capabilities.

Who Is ITSM 365 For?

The solution is well-suited for numerous industries and sectors, such as:

  • Real Estate Management

  • Transport Telematics

Is ITSM 365 Right For You?

This software may be the perfect fit if you require a secure and scalable service desk that enhances transparency and efficiency in your support operations. ITSM 365 stores data in certified Tier III/IV, PCI DSS, and ISO-27001 cloud data centers, ensuring backups and data replication to safeguard your information. With over 7,700 IT professionals utilizing it across more than 800 projects, it facilitates the growth of teams by centralizing support, asset management, and process management all in one place.

If you still have questions about whether ITSM 365 is suitable for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✔ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Cost effective for small businesses
  • ✔ Easy to use interface for ticketing
  • ✔ Helps streamline support workflows and task assignment

Cons

  • ✘ Interface can feel clunky and not very user‑friendly
  • ✘ Limited reporting and analytics capabilities

Price

Professional

7,500

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, ITSM 365 offers an API.

Yes, ITSM 365 offers a dedicated mobile app.

ITSM 365 price starts at 7,500 rubles/month for the Start plan, followed by Lite at 15,000 rubles/month, Standard at 30,000 rubles/month, and Enterprise at 60,000 rubles/month for both the Support and Outsource packages. Get a detailed ITSM 365 cost breakdown tailored to your specific requirements.

ITSM 365 integrates with various third-party applications, such as Jira, WhatsApp, and Telegram.

ITSM 365 primarily supports the English and Russian languages.

ITSM 365 features are used by organizations across industries and sectors, including transport telematics and real estate management.

ITSM 365 offers support through email, contact forms and documentation.