ITSM 365

star star star star star 0.0 (0 reviews) | Customer Service Software · Other Customer Service Software

Boost operational efficiency with ITSM 365's omnichannel support, asset tracking, and customizable low-code tools for seamless service automation.

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Product Overview

ITSM 365 empowers organizations to streamline their service operations by offering comprehensive support across multiple channels, effective asset management, and versatile low-code solutions. Although gaining proficiency in its extensive customization features may require an upfront investment of time, the platform guarantees clear workflows and quicker problem-solving. In summary, it stands out as a powerful tool for both service providers and internal teams aiming to enhance their operational effectiveness.

Product Details

What Is ITSM 365?

ITSM 365 is a cloud-driven service desk solution crafted to enhance both internal IT assistance and external customer service. It serves a variety of clients, including service firms, outsourcing agencies, and internal divisions like HR and facilities management. The platform provides comprehensive solutions for handling omnichannel requests, managing finances, and overseeing assets. Operating on a low-code framework, it allows for customizable workflows to meet various business requirements. With a strong emphasis on improving operational efficiency, this software helps organizations uphold excellent service standards and ensures transparency in their operations.

ITSM 365 Pricing

The pricing model for ITSM 365 is based on the Support and Outsource plans, which offer identical pricing structures:

Start: 7,500 rubles/month
Lite: 15,000 rubles/month
Standard: 30,000 rubles/month
Enterprise: 60,000 rubles/month

Request a custom quote for ITSM 365 tailored to your business needs today!

Please note: Pricing may vary.

ITSM 365 Integrations

This software is compatible with various systems and platforms, including:

Telegram
TeamViewer
PowerBI
Jira Software
1C: Enterprise
WhatsApp

Check out the ITSM 365 demo to discover more about its integration capabilities.

Who Is ITSM 365 For?

The solution is well-suited for numerous industries and sectors, such as:

Real Estate Management
Transport Telematics

Is ITSM 365 Right For You?

This software may be the perfect fit if you require a secure and scalable service desk that enhances transparency and efficiency in your support operations. ITSM 365 stores data in certified Tier III/IV, PCI DSS, and ISO-27001 cloud data centers, ensuring backups and data replication to safeguard your information. With over 7,700 IT professionals utilizing it across more than 800 projects, it facilitates the growth of teams by centralizing support, asset management, and process management all in one place.

If you still have questions about whether ITSM 365 is suitable for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkCost effective for small businesses

checkEasy to use interface for ticketing

checkHelps streamline support workflows and task assignment

Cons

closeInterface can feel clunky and not very user‑friendly

closeLimited reporting and analytics capabilities

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Frequently Asked Questions

Yes, ITSM 365 offers an API.

Yes, ITSM 365 offers a dedicated mobile app.

ITSM 365 price starts at 7,500 rubles/month for the Start plan, followed by Lite at 15,000 rubles/month, Standard at 30,000 rubles/month, and Enterprise at 60,000 rubles/month for both the Support and Outsource packages. Get a detailed ITSM 365 cost breakdown tailored to your specific requirements.

ITSM 365 integrates with various third-party applications, such as Jira, WhatsApp, and Telegram.

ITSM 365 primarily supports the English and Russian languages.

ITSM 365 features are used by organizations across industries and sectors, including transport telematics and real estate management.

ITSM 365 offers support through email, contact forms and documentation.

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