K-NOW

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Communications Tools

Boost user adoption with K-NOW's no-code authoring and context-sensitive guidance, reducing errors and support needs effortlessly.

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Product Overview

K-NOW offers an intuitive, step-by-step approach within applications, enabling users to navigate business software with ease. While it does necessitate the creation of customized guides for in-app assistance, its context-aware walkthroughs, feedback mechanisms, and analytical tools significantly minimize mistakes and alleviate support demands. Overall, it enhances the adoption of applications by users.

Product Details

What Is K-NOW?

K-NOW serves as a digital adoption platform designed to deliver in-app, context-aware guidance, enabling teams to swiftly learn and utilize business applications. This solution features interactive walkthroughs that minimize user mistakes and expedite the onboarding process. Additionally, it offers a no-code editor that empowers users to create guides independently, without needing developer assistance, along with predefined analytics dashboards that track user engagement and the effectiveness of training efforts. It is particularly beneficial for teams concentrated on onboarding and alleviating support demands.

K-NOW Pricing

The provider offers tailored pricing options. Request a customized quote for K-NOW that suits your business needs today.

K-NOW Integrations

The platform seamlessly connects with various third-party applications and systems, including:

SAP
Salesforce
Oracle
Workday HCM
Ivalua

Schedule a complimentary K-NOW demo to discover more about its integration capabilities.

Who Is K-NOW For?

K-NOW is ideally suited for an array of roles and departments, such as:

Information Systems (IS) departments
Operations teams
Human Resources (HR) departments
Change Management teams
Digital Product Owners
Digital Transformation Managers

Is K-NOW Right For You?

If your operations or support teams are struggling with lengthy onboarding processes, frequent user errors, or high ticket volumes, K-NOW can effectively tackle these challenges. It provides context-sensitive walkthroughs, a no-code guide creation tool, feedback templates, and exportable analytics that help decrease training duration and support inquiries. The predefined dashboards allow for measurable adoption and assist in prioritizing content. This system is perfect for teams focused on enhancing application adoption while reducing the support workload and is designed to scale alongside growing operations.

If you still have questions about whether K-NOW software is the right solution for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkOnboarding feels faster with clear in-app help

checkReal-time guidance pops up when needed

checkIntegrates smoothly with existing enterprise systems

Cons

closeSupport documentation may not cover all scenarios

closeThe software interface may seem dated

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Frequently Asked Questions

No, K-NOW does not offer an API.

The platform provides support via ticket submission, email, phone, and FAQs.

No, K-NOW does not offer a mobile app.

The software supports English and French.

The vendor provides tailored pricing. Contact us to request a personalized K-NOW cost quote based on your institution's requirements.

K-NOW is designed to support a diverse set of professional environments, making it a strong fit for IS departments, operations teams, HR functions, change management groups, digital product owners, and digital transformation managers.

The platform integrates seamlessly with a variety of third-party applications and enterprise systems, including SAP, Salesforce, Oracle, Workday, and Ivalua.

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