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K-NOW

K-NOW offers an intuitive, step-by-step approach within applications, enabling users to navigate business software with ease. While it does necessitate the crea...

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K-NOW offers an intuitive, step-by-step approach within applications, enabling users to navigate business software with ease. While it does necessitate the crea...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

K-NOW offers an intuitive, step-by-step approach within applications, enabling users to navigate business software with ease. While it does necessitate the creation of customized guides for in-app assistance, its context-aware walkthroughs, feedback mechanisms, and analytical tools significantly minimize mistakes and alleviate support demands. Overall, it enhances the adoption of applications by users.

Product Details

What Is K-NOW?

K-NOW serves as a digital adoption platform designed to deliver in-app, context-aware guidance, enabling teams to swiftly learn and utilize business applications. This solution features interactive walkthroughs that minimize user mistakes and expedite the onboarding process. Additionally, it offers a no-code editor that empowers users to create guides independently, without needing developer assistance, along with predefined analytics dashboards that track user engagement and the effectiveness of training efforts. It is particularly beneficial for teams concentrated on onboarding and alleviating support demands.

K-NOW Pricing

The provider offers tailored pricing options. Request a customized quote for K-NOW that suits your business needs today.

K-NOW Integrations

The platform seamlessly connects with various third-party applications and systems, including:

  • SAP

  • Salesforce

  • Oracle

  • Workday HCM

  • Ivalua

Schedule a complimentary K-NOW demo to discover more about its integration capabilities.

Who Is K-NOW For?

K-NOW is ideally suited for an array of roles and departments, such as:

  • Information Systems (IS) departments

  • Operations teams

  • Human Resources (HR) departments

  • Change Management teams

  • Digital Product Owners

  • Digital Transformation Managers

Is K-NOW Right For You?

If your operations or support teams are struggling with lengthy onboarding processes, frequent user errors, or high ticket volumes, K-NOW can effectively tackle these challenges. It provides context-sensitive walkthroughs, a no-code guide creation tool, feedback templates, and exportable analytics that help decrease training duration and support inquiries. The predefined dashboards allow for measurable adoption and assist in prioritizing content. This system is perfect for teams focused on enhancing application adoption while reducing the support workload and is designed to scale alongside growing operations.

If you still have questions about whether K-NOW software is the right solution for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Onboarding feels faster with clear in-app help
  • ✔ Real-time guidance pops up when needed
  • ✔ Integrates smoothly with existing enterprise systems

Cons

  • ✘ Support documentation may not cover all scenarios
  • ✘ The software interface may seem dated

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, K-NOW does not offer an API.

The platform provides support via ticket submission, email, phone, and FAQs.

No, K-NOW does not offer a mobile app.

The software supports English and French.

The vendor provides tailored pricing. Contact us to request a personalized K-NOW cost quote based on your institution's requirements.

K-NOW is designed to support a diverse set of professional environments, making it a strong fit for IS departments, operations teams, HR functions, change management groups, digital product owners, and digital transformation managers.

The platform integrates seamlessly with a variety of third-party applications and enterprise systems, including SAP, Salesforce, Oracle, Workday, and Ivalua.