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Kayako

Kayako is a robust cloud-driven customer assistance solution designed to unify emails, live chat, and telephone support. While there may be occasional performan...

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Kayako is a robust cloud-driven customer assistance solution designed to unify emails, live chat, and telephone support. While there may be occasional performan...

Watch Demo Get Pricing
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Product Overview

Kayako is a robust cloud-driven customer assistance solution designed to unify emails, live chat, and telephone support. While there may be occasional performance issues, its ability to support multiple channels significantly boosts user interaction. With Kayako, users can ensure smooth communication across various platforms by utilizing ticket management, automation features, and integrations with other applications.

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Product Details

What Is Kayako Software?

Overview

Kayako is a powerful cloud-based solution that empowers customer support teams to connect with clients through multiple channels, including phone, email, and live chat. This platform streamlines the management of customer interactions, whether they occur via social media, help desk tickets, or direct messaging. With its ticket management and automation features, Kayako assists users in enhancing their workflow. It caters to businesses of all sizes, enabling them to provide outstanding, personalized support that boosts customer satisfaction and strengthens relationships.

Kayako Software Pricing

The pricing details for Kayako are not listed on their official website. You can request a customized quote based on your specific business needs.

Kayako Software Integrations

Kayako offers a variety of integration options, including:

  • WooCommerce

  • Evernote

  • Webhooks

  • Zapier

  • Salesforce

  • Slack

You can discover more about its integrations by watching a complimentary Kayako demo.

Who Is Kayako Software For?

This software is tailored for customer support teams and help desk managers working in small to medium-sized businesses across a range of sectors, including:

  • E-commerce

  • SaaS

  • Retail

  • Telecommunications

Is Kayako Software Right For You?

If your team is looking for an effective way to enhance customer support with features like automation and multi-channel engagement, Kayako is an excellent choice. It improves efficiency and user satisfaction, making it suitable for various types of businesses.

If you have any lingering questions about Kayako software, reach out to our expert team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✔ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Efficient ticket tracking
  • ✔ Multi-channel support engagement
  • ✔ Customizable support system
  • ✔ Comprehensive knowledge base

Cons

  • ✘ Limited reporting capabilities
  • ✘ Occasional performance lags
  • ✘ Limited analytics features

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Kayako software offers email, knowledge base, and FAQs/forums support.

Typical users of Kayako software are customer support teams, help desk managers, and small to medium-sized businesses, especially in e-commerce and SaaS industries.

The official Kayako cost is not mentioned on its website, and custom pricing is available on request. Request a tailored Kayako pricing estimate according to your business requirements.

Kayako software supports over 40 different languages, like English, Chinese, Dutch, French, German, Spanish, Swedish, Russian, Portuguese, Japanese, Italian, Turkish, and many more.

Kayako software integrates with wide-ranging apps like Zapier, Slack, Webhooks, WooCommerce, Salesforce, and Evernote.

No, Kayako software does not have a mobile app.

Yes, Kayako software offers an API.