Keyfax

star star star star star 0.0 (0 reviews) | Customer Service Software · Automated Appointment Reminder

Streamline enquiry management and housing repairs with Keyfax. Enhance efficiency and deliver a consistent customer experience with intelligent workflows.

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Product Overview

Keyfax brings together inquiry management, housing repairs, and self-service functionalities into one cohesive platform. This integration allows service providers to resolve issues with greater speed and uniformity. While the reporting filters may lack some flexibility, the system's smart scripting and customizable workflows offer teams the framework necessary to provide a seamless customer experience.

Product Details

What Is Keyfax?

Omfax specializes in providing housing software tailored for social landlords, housing associations, and local authorities. Its primary offering, Keyfax, enhances both agent and tenant self-service interactions. This results in quicker and more precise management of repair requests and general inquiries. Whether it’s diagnosing repair needs or addressing tenancy concerns, the platform equips housing providers to deliver efficient and reliable service consistently.

Keyfax Pricing

The software features flexible pricing plans that can be customized to fit the unique requirements of housing providers and local authorities. Reach out to us today to obtain a personalized quote for Keyfax.

Keyfax Integrations

This platform seamlessly integrates with several third-party applications, including:

Fixzy Assist
FLS
Totalmobile
1stTouch
AccuServ
Capita

Watch a complimentary demo of Keyfax to discover more about its integration capabilities.

Who Is Keyfax For?

Keyfax is designed for professionals across various industries and sectors, such as:

Housing coaches
Social housing providers
Customer service agents
Housing associations
Community service organizations

Is Keyfax Right For You?

This solution is perfect for housing providers and public service teams seeking a user-friendly, low-code platform for managing repairs and inquiry diagnostics. It is especially advantageous for housing associations, local councils, and facilities contractors who want to enhance first-contact resolution rates, streamline training processes, and maintain consistency in customer support.

If you are still considering your options, please reach out to our customer support team at info@softwareseekers.com. We are ready to assist you in determining if Keyfax meets your event objectives and technical needs.

Customer Service Software Features

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Pros & Cons

Pros

checkAllows advisers to focus on resolution

checkClear scripting aligns with the repair handbook

checkAdmins can fully customize system flows

Cons

closeReport generation needs to be faster

closeLimited filtering options in the report data

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Frequently Asked Questions

The platform provides flexible pricing plans that can be tailored to suit your specific business needs. Contact us today to request a personalized Keyfax cost quote.

The platform is particularly well-suited for housing coaches, social housing providers, customer service teams, housing associations, and community service organizations, offering tools that align with their unique operational needs.

The platform offers support in English, German, Spanish, French, and many more languages.

Yes, the software offers an API.

The platform integrates smoothly with a range of third-party applications, including Fixzy Assist, FLS, Totalmobile, 1stTouch, AccuServ, and Capita.

No, the platform doesn’t offer a mobile app.

The platform provides support through phone, email, and inquiry form submission.

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