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Keyfax

Keyfax brings together inquiry management, housing repairs, and self-service functionalities into one cohesive platform. This integration allows service provide...

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Keyfax brings together inquiry management, housing repairs, and self-service functionalities into one cohesive platform. This integration allows service provide...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Keyfax brings together inquiry management, housing repairs, and self-service functionalities into one cohesive platform. This integration allows service providers to resolve issues with greater speed and uniformity. While the reporting filters may lack some flexibility, the system's smart scripting and customizable workflows offer teams the framework necessary to provide a seamless customer experience.

Product Details

What Is Keyfax?

Omfax specializes in providing housing software tailored for social landlords, housing associations, and local authorities. Its primary offering, Keyfax, enhances both agent and tenant self-service interactions. This results in quicker and more precise management of repair requests and general inquiries. Whether it’s diagnosing repair needs or addressing tenancy concerns, the platform equips housing providers to deliver efficient and reliable service consistently.

Keyfax Pricing

The software features flexible pricing plans that can be customized to fit the unique requirements of housing providers and local authorities. Reach out to us today to obtain a personalized quote for Keyfax.

Keyfax Integrations

This platform seamlessly integrates with several third-party applications, including:

  • Fixzy Assist

  • FLS

  • Totalmobile

  • 1stTouch

  • AccuServ

  • Capita

Watch a complimentary demo of Keyfax to discover more about its integration capabilities.

Who Is Keyfax For?

Keyfax is designed for professionals across various industries and sectors, such as:

  • Housing coaches

  • Social housing providers

  • Customer service agents

  • Housing associations

  • Community service organizations

Is Keyfax Right For You?

This solution is perfect for housing providers and public service teams seeking a user-friendly, low-code platform for managing repairs and inquiry diagnostics. It is especially advantageous for housing associations, local councils, and facilities contractors who want to enhance first-contact resolution rates, streamline training processes, and maintain consistency in customer support.

If you are still considering your options, please reach out to our customer support team at info@softwareseekers.com. We are ready to assist you in determining if Keyfax meets your event objectives and technical needs.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Allows advisers to focus on resolution
  • ✔ Clear scripting aligns with the repair handbook
  • ✔ Admins can fully customize system flows

Cons

  • ✘ Report generation needs to be faster
  • ✘ Limited filtering options in the report data

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The platform provides flexible pricing plans that can be tailored to suit your specific business needs. Contact us today to request a personalized Keyfax cost quote.

The platform is particularly well-suited for housing coaches, social housing providers, customer service teams, housing associations, and community service organizations, offering tools that align with their unique operational needs.

The platform offers support in English, German, Spanish, French, and many more languages.

Yes, the software offers an API.

The platform integrates smoothly with a range of third-party applications, including Fixzy Assist, FLS, Totalmobile, 1stTouch, AccuServ, and Capita.

No, the platform doesn’t offer a mobile app.

The platform provides support through phone, email, and inquiry form submission.