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Khoros

Khoros offers a comprehensive solution for businesses to oversee their social media, community interactions, and digital support via an integrated engagement pl...

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Khoros offers a comprehensive solution for businesses to oversee their social media, community interactions, and digital support via an integrated engagement pl...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Khoros offers a comprehensive solution for businesses to oversee their social media, community interactions, and digital support via an integrated engagement platform. With its robust analytics and automation features, it enhances responsiveness and elevates customer satisfaction levels. Although the software's interface might appear somewhat outdated and needs refreshing, its powerful capabilities and adaptable structure ensure reliability for companies managing communication across various channels.

Product Details

What Is Khoros?

Khoros is a comprehensive, cloud-based platform aimed at enhancing customer engagement for enterprises. It allows organizations to effectively manage online communities, social media interactions, and digital customer support. Key features include Khoros communities, Khoros service, social media management tools, and capabilities for AI & automation. This enables brands to streamline their engagement efforts, offer effortless self-service options, boost agent productivity, and keep track of social interactions.

By implementing Khoros, companies can elevate customer satisfaction levels, cut down on support expenses, and build more vibrant online communities through a cohesive and scalable solution tailored for international teams and diverse customer interactions.

Khoros Pricing

The pricing structure for Khoros is based on customized quotes that take into account the unique needs of each organization, including the number of users and deployment specifications. It’s advisable to request a personalized quote for your business regarding Khoros costs.

Note: Pricing may vary over time.

Khoros Integrations

Currently, the vendor has not specified any third-party integrations available for this software. To explore its features and compatibility potential, consider requesting a demo of Khoros.

Who Is Khoros For?

The Khoros platform caters to a diverse array of industries, including:

  • Healthcare

  • Retail

  • Financial services

  • Telecommunications

  • Technology

  • Education

  • Travel and hospitality

Is Khoros Right For You?

If you're in search of a solution that integrates social media, community interaction, and customer support, Khoros could be the answer to ensuring seamless communication with your customers across various channels. It addresses frequent challenges such as disjointed customer engagements, fragmented community involvement, and insufficient unified analytics — all while helping lighten the support workload and enhance brand consistency.

Khoros complies with both the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), assisting businesses in fulfilling their global data privacy responsibilities.

If you’re still uncertain whether Khoros is the right fit for you, reach out to our customer support team at info@softwareseekers.com for guidance in making an informed decision.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Enhances brand consistency across all social channels
  • ✔ Provides valuable insights for data-driven decisions
  • ✔ Reduces overall workload for busy support teams

Cons

  • ✘ Requires significant onboarding for new enterprise teams
  • ✘ May feel overwhelming for smaller organizations

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Khoros provides support via contact form.

Khoros is ideal for organizations across industries such as healthcare, retail, finance, telecommunications, technology, education, and travel and hospitality.

Khoros supports the English language.

Khoros pricing follows a custom-quote model. Request a custom Khoros price quotation.

Yes, Khoros provides API access.

No, Khoros does not have a mobile app.

No third-party integrations are listed.