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Kiamo

Kiamo provides an all-encompassing platform designed to handle customer interactions across various channels, enhancing the responsiveness of agents. Although i...

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Kiamo provides an all-encompassing platform designed to handle customer interactions across various channels, enhancing the responsiveness of agents. Although i...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Kiamo provides an all-encompassing platform designed to handle customer interactions across various channels, enhancing the responsiveness of agents. Although its sophisticated configuration features necessitate a focused implementation period, the extensive functionality guarantees accurate allocation of requests. This methodology positions Kiamo as a trustworthy option for businesses aiming to elevate their first-contact resolution rates.

Product Details

What Is Kiamo?

Kiamo is a comprehensive Native Omnichannel solution designed to centralize and oversee all customer communications within a contact center. This platform effectively captures and routes interactions from various channels such as voice, email, chat, and social media to the most suitable agents available. By offering a cohesive interface and organizing tasks according to business rules, Kiamo enables organizations to simplify intricate operations while enhancing response times. Consequently, Kiamo significantly improves the service quality provided to end users.

Kiamo Pricing

The starting price for Kiamo is €39 as a one-time payment. Additionally, businesses can request a tailored pricing quote specific to their needs.

Please note: The pricing information has been obtained from external sources and may vary.

Kiamo Integrations

This software facilitates integration with various platforms, including:

  • Salesforce

  • Microsoft Dynamics

  • HubSpot CRM software

  • Efficy CRM

To delve deeper into its integration capabilities, consider watching a free demo of Kiamo.

Who Is Kiamo For?

Kiamo serves a diverse array of industries, such as:

  • Banking and finance

  • E-commerce

  • Retail

  • Insurance

  • Manufacturing

Is Kiamo Right For You?

Kiamo stands out as an excellent option for medium to large organizations that need a powerful, scalable solution to manage substantial volumes of multi-channel interactions. Its exceptional flow orchestration technology guarantees that every customer inquiry is directed to the appropriate expert, ensuring both reliability and efficiency. Trusted by prominent companies like 1001 Vies Habitat and BNP Paribas, Kiamo provides a secure environment that adheres to industry regulations. If your goal is to consolidate complex customer journeys and equip agents with a comprehensive view of support history, Kiamo is the ideal solution for you.

If you still have questions about Kiamo, feel free to reach out to our support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Offers a unified interface for all communication channels
  • ✔ Comes with a robust 360-degree customer history view
  • ✔ Its automated task distribution enhances productivity

Cons

  • ✘ The initial customization requires technical expertise
  • ✘ The reporting tools can be complex for beginners

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The Kiamo price starts at €39 for a one-time fee, as per third-party sources. Request a personalized Kiamo pricing quote for your business.

No, Kiamo does not offer a standalone mobile app.

Kiamo software integrates with various third-party platforms, such as Salesforce, Microsoft Dynamics, HubSpot, and Efficy CRM.

The typical users of Kiamo features are from various industries, including banking and finance, e-commerce, retail, insurance, and manufacturing.

Kiamo is primarily available in English, French, German, Italian, and Spanish.

Yes, Kiamo offers an API.

Kiamo provides support through phone, form submission, and general resources, such as articles, whitepapers, and videos.