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KIX

KIX offers a service management platform that is open-source, designed to unify IT support and technical field services for clear and efficient workflows. Altho...

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KIX offers a service management platform that is open-source, designed to unify IT support and technical field services for clear and efficient workflows. Altho...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

KIX offers a service management platform that is open-source, designed to unify IT support and technical field services for clear and efficient workflows. Although its wide range of configuration possibilities may seem intricate, the software's adaptability, control over data, and all-encompassing features position it as a smart option.

Product Details

What Is KIX?

KIX is a comprehensive open-source solution for service management, aimed at enhancing IT support and customer service operations. It integrates various communication channels into a systematic ticketing framework, ensuring that no requests slip through the cracks. In addition to basic ticketing features, this platform boasts a robust configuration management database, allowing for effective asset tracking and streamlined workflows. KIX is designed to scale efficiently for organizations of any size, providing data security through both on-premises and cloud deployment options to meet specific budgetary and compliance requirements.

KIX Pricing

The provider offers several pricing tiers, starting with KIX Start, which is available for free. The additional plans include:

  • KIX Pro Business: €33 per agent per month

  • KIX Pro Enterprise: Pricing tailored to your needs

A free trial is also available. Reach out today to obtain a customized pricing quote for your business!

Please note that the pricing information has been obtained from third-party sources and may vary.

KIX Integrations

This software is compatible with various systems and platforms, allowing for a cohesive IT environment, including:

  • Deskcenter management suite

  • opsi

  • Baramundi management suite

Watch the KIX demo to discover more about its integration capabilities.

Who Is KIX For?

KIX is well-suited for a diverse array of industries and sectors that need effective technical service management, such as:

  • Research

  • Manufacturing

  • Healthcare

  • Education

  • Finance

Is KIX Right For You?

This software is an outstanding option for organizations in need of a flexible service management system. Its distinctive capability to merge internal IT support with technical field services makes it particularly advantageous for entities in manufacturing and the public sector. Additionally, KIX processes all personal data in compliance with the General Data Protection Regulation (GDPR).

If you're still uncertain about whether KIX is the best choice for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Centralized management of cross-departmental workflows
  • ✔ Flexible choice between cloud and local hosting
  • ✔ Transparent processes through audit-ready architecture

Cons

  • ✘ Requires training for advanced administration
  • ✘ Standard interface design requires minor personal adjustments

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, the vendor offers a mobile app.

Yes, KIX provides an API.

The platform integrates various software and services, including Baramundi management suite, opsi, and Deskcenter management suite.

The platform supports multiple languages, including English and German.

The vendor offers multiple pricing plans, including KIX Start (Free), KIX Pro Business at €33/agent/month, and KIX Pro Enterprise with custom pricing. Request a personalized KIX price quote for your business today!

KIX offers support through contact form, email, and phone.

KIX features are designed for businesses in industries and sectors like education, healthcare, finance, research, and manufacturing.