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Knowlarity

Knowlarity empowers companies to handle customer interactions through various channels including voice, video, AI, messaging, and cloud calls, all within a sing...

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Knowlarity empowers companies to handle customer interactions through various channels including voice, video, AI, messaging, and cloud calls, all within a sing...

Watch Demo Get Pricing
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Product Overview

Knowlarity empowers companies to handle customer interactions through various channels including voice, video, AI, messaging, and cloud calls, all within a single platform. While the depth of reporting may not be extensive, its scalable cloud telephony enhances team efficiency and boosts customer satisfaction. This solution is well-suited for both small to medium-sized enterprises (SMEs) and larger organizations, providing features such as virtual numbers, multi-channel routing, CRM integration, and real-time analytics.

Product Details

What Is Knowlarity?

Knowlarity is a robust cloud-based contact center solution tailored to enhance customer support operations for businesses of any scale, from small and medium-sized enterprises to large corporations. It facilitates personalized interactions through various channels, including voice, messaging, and AI-driven bots. With intelligent call routing and IVR systems, it minimizes wait times, ensuring that customers reach the appropriate agent swiftly. Additionally, real-time analytics and call monitoring equip managers with valuable insights to evaluate agent performance and elevate the overall customer experience.

Knowlarity Pricing

Knowlarity offers several pricing plans, along with a 7-day free trial:

  • Cloud Contact Center Plans

    • Unlimited Contact Center Plan: ₹1,999/agent/month

    • Inbound and Contact Center: ₹2,999/agent/month

    • Inbound and Outbound Contact Center: ₹3,499/agent/month

    • Inbound and Outbound Contact Center with Lead Management (Tentacle): Custom pricing

  • Softphone Solutions with MPLS

    • Unlimited Inbound: ₹1,999/agent/month

    • Unlimited Inbound + Outbound: ₹2,999/agent/month

  • Softphone Solutions with WebRTC (10 agents)

    • Unlimited Inbound + Paid Outbound: ₹1,499/agent/month

    • Unlimited Inbound + Outbound: ₹1,999/agent/month

  • Missed Call Plan

    • Application Rental and Missed Call Number: ₹5,000/month

    • Free missed calls: 2 lakh/month

  • Toll-Free Number Plans (Annual)

    • Basic Plan: ₹21,000/year

    • Advance Plan: ₹28,800/year

    • Premium Plan: ₹46,200/year

  • Prepaid Plans (Annual)

    • Advance Plan: ₹16,800/year

    • Premium Plan: ₹34,200/year

    • Premium Plus Plan: ₹60,000/year

Request a customized price quote for Knowlarity based on your specific needs.

Please note that pricing may change.

Knowlarity Integrations

Knowlarity integrates with the following platforms:

  • Zoho Desk

  • Zoho CRM software

  • Zoho Recruit

  • Zoho SalesIQ

Schedule a complimentary Knowlarity demo to discover more about its integration capabilities.

Who Is Knowlarity For?

This solution caters to a diverse array of industries and sectors, such as:

  • Banking and financial services

  • Information technology

  • Education

  • Healthcare

  • Automobile

  • Real estate

  • Travel, tourism, and hospitality

Is Knowlarity Right For You?

Knowlarity excels in providing secure and tailored cloud communication solutions, making it an ideal option for businesses looking to enhance their customer engagement on a global scale. Its dependable multi-channel platform boasts an industry-leading uptime SLA, ensuring consistent high-quality service worldwide. Trusted by over 6,000 organizations across 65 countries and honored with more than 75 awards, Knowlarity lays down a scalable and secure foundation essential for outstanding customer support around the clock.

If you are still uncertain whether Knowlarity software suits your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Provides detailed call logs and analytics
  • ✔ Allows supervisors to monitor ongoing calls
  • ✔ Cloud-based calling simplifies team operations

Cons

  • ✘ IVR transfer occasionally experiences a noticeable delay
  • ✘ Technical stability concerns raised by customers

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Knowlarity provides support through phone, email, online form, customer portal, and knowledge base.

No, Knowlarity does not have a mobile app.

Yes, Knowlarity offers an API.

Knowlarity offers a range of pricing plans across its products. Cloud Contact Center plans start from ₹1,999/agent/month for the unlimited plan, ₹2,999 for Inbound and Contact Center, ₹3,499 for Inbound and Outbound, and Custom pricing for Lead Management with Tentacle. Softphone solutions with MPLS are ₹1,999 for Unlimited Inbound and ₹2,999 for Inbound + Outbound, while WebRTC (10 agents) plans are ₹1,499 for Unlimited Inbound + Paid Outbound and ₹1,999 for Unlimited Inbound + Outbound. Missed Call plans are ₹5,000/month with 2 lakh free missed calls. Toll-free number plans range annually from ₹21,000 (Basic) to ₹28,800 (Advance) and ₹46,200 (Premium), while prepaid annual plans range from ₹16,800 (Advance) to ₹34,200 (Premium) and ₹60,000 (Premium Plus). A 7-day free trial is also available; contact us today for a detailed Knowlarity cost breakdown for your organization.

Knowlarity primarily supports English and Hindi; beyond that, the Text-to-Speech solution supports over 125 languages.

Knowlarity offers integration with Zoho SalesIQ, Zoho CRM software, Zoho Recruit, and Zoho Desk.

Knowlarity features are used across industries and sectors, including automobile, healthcare, education, travel tourism and hospitality, information technology, banking and financial services, and real estate.