Knowlarity

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Boost customer satisfaction and team productivity with Knowlarity's all-in-one platform for voice, video, AI, and messaging interactions.

Get Pricing play_circleWatch Demo

Product Overview

Knowlarity empowers companies to handle customer interactions through various channels including voice, video, AI, messaging, and cloud calls, all within a single platform. While the depth of reporting may not be extensive, its scalable cloud telephony enhances team efficiency and boosts customer satisfaction. This solution is well-suited for both small to medium-sized enterprises (SMEs) and larger organizations, providing features such as virtual numbers, multi-channel routing, CRM integration, and real-time analytics.

Product Details

What Is Knowlarity?

Knowlarity is a robust cloud-based contact center solution tailored to enhance customer support operations for businesses of any scale, from small and medium-sized enterprises to large corporations. It facilitates personalized interactions through various channels, including voice, messaging, and AI-driven bots. With intelligent call routing and IVR systems, it minimizes wait times, ensuring that customers reach the appropriate agent swiftly. Additionally, real-time analytics and call monitoring equip managers with valuable insights to evaluate agent performance and elevate the overall customer experience.

Knowlarity Pricing

Knowlarity offers several pricing plans, along with a 7-day free trial:

Cloud Contact Center Plans
- Unlimited Contact Center Plan: ₹1,999/agent/month
- Inbound and Contact Center: ₹2,999/agent/month
- Inbound and Outbound Contact Center: ₹3,499/agent/month
- Inbound and Outbound Contact Center with Lead Management (Tentacle): Custom pricing
Softphone Solutions with MPLS
- Unlimited Inbound: ₹1,999/agent/month
- Unlimited Inbound + Outbound: ₹2,999/agent/month
Softphone Solutions with WebRTC (10 agents)
- Unlimited Inbound + Paid Outbound: ₹1,499/agent/month
- Unlimited Inbound + Outbound: ₹1,999/agent/month
Missed Call Plan
- Application Rental and Missed Call Number: ₹5,000/month
- Free missed calls: 2 lakh/month
Toll-Free Number Plans (Annual)
- Basic Plan: ₹21,000/year
- Advance Plan: ₹28,800/year
- Premium Plan: ₹46,200/year
Prepaid Plans (Annual)
- Advance Plan: ₹16,800/year
- Premium Plan: ₹34,200/year
- Premium Plus Plan: ₹60,000/year

Request a customized price quote for Knowlarity based on your specific needs.

Please note that pricing may change.

Knowlarity Integrations

Knowlarity integrates with the following platforms:

Zoho Desk
Zoho CRM software
Zoho Recruit
Zoho SalesIQ

Schedule a complimentary Knowlarity demo to discover more about its integration capabilities.

Who Is Knowlarity For?

This solution caters to a diverse array of industries and sectors, such as:

Banking and financial services
Information technology
Education
Healthcare
Automobile
Real estate
Travel, tourism, and hospitality

Is Knowlarity Right For You?

Knowlarity excels in providing secure and tailored cloud communication solutions, making it an ideal option for businesses looking to enhance their customer engagement on a global scale. Its dependable multi-channel platform boasts an industry-leading uptime SLA, ensuring consistent high-quality service worldwide. Trusted by over 6,000 organizations across 65 countries and honored with more than 75 awards, Knowlarity lays down a scalable and secure foundation essential for outstanding customer support around the clock.

If you are still uncertain whether Knowlarity software suits your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

cancel Analytics

check_circle Live Chat

cancel Workflows

cancel API Access

cancel Mobile CRM

cancel Purchasing

cancel Cloud-Based

cancel Node Editing

cancel Self-Service

cancel Phone support

cancel Web Filtering

cancel Call Recording

cancel Call Scripting

cancel Contact Center

cancel Issue Tracking

cancel Knowledge Base

cancel Sales Tracking

check_circle SLA Management

cancel Call Monitoring

cancel Canned Response

cancel Case Management

check_circle CRM Integration

cancel Data Encryption

cancel Lead Generation

cancel Lead Management

cancel MLOps Platforms

cancel Reporting & Audit

cancel Task Management

cancel Automation Tools

cancel Canned Responses

cancel Customer Profile

cancel Customer Support

cancel Email Management

cancel Order Management

check_circle Queue management

cancel Sales Automation

cancel Security Measure

cancel Speech Analytics

cancel Ticketing System

cancel Activity Tracking

cancel Client Management

cancel Customer Feedback

check_circle Customer Profiles

cancel Real-Time Preview

cancel Sales Forecasting

cancel Ticket Management

cancel Activity Dashboard

cancel Contact Management

cancel Help Desk Software

cancel Internal Ticketing

cancel Live Chat Software

cancel Predictive Dialing

cancel Project Scheduling

cancel Self‑Service Portal

cancel Service Management

cancel Alerts/Notifications

cancel Analytics & Reporting

cancel Automated Responses

cancel Automation & Chatbots

cancel Automation & Workflow

cancel Calendar & Scheduling

cancel Collaboration Tools

cancel Customer Management

cancel Document Management

cancel Email & Phone Support

cancel Employee Engagement

cancel Feedback Management

cancel Firewall Protection

cancel Incident Management

cancel Loyalty and Rewards

check_circle Omnichannel Support

cancel Phishing Prevention

cancel Real-Time Dashboard

cancel Reporting & Analytics

cancel Security & Compliance

check_circle Self-Service Portal

cancel Threat Intelligence

cancel Vector Import/Export

cancel Welding And Merging

cancel Workflow Automation

cancel Call Center Software

cancel Integration With CRM

cancel Inventory Management

cancel Knowledge Management

cancel Omni-channel Support

cancel Ticketing Management

cancel Warehouse Management

cancel Active Learning Tools

cancel Billing And Invoicing

cancel CRM Integration Tools

cancel Customer Segmentation

cancel Escalation Management

cancel Inside Sales Software

cancel IT Service Management

cancel Multi-Channel Support

cancel Work Order Management

check_circle Call Center Management

cancel Data Labeling Software

cancel Deep Learning Software

cancel Generative AI Software

cancel Opportunity Management

cancel Sales Enablement Tools

cancel Security & Data Handling

check_circle Analytics and Reporting

cancel Contact Center Software

cancel Customer Service/Support

cancel Customizable Dashboards

cancel File Sharing & Management

cancel Knowledge Base Software

cancel Real-Time Communication

cancel Remote Support Software

cancel Reporting and Analytics

cancel SLA Management Software

cancel Social Media Management

cancel Supply Chain Management

cancel Synthetic Data Software

cancel Task & Project Management

cancel AI & Automation Governance

cancel Compliance & Risk Controls

cancel Customer Feedback Survey

cancel Deal Pipeline Management

cancel Social Media Integration

cancel Vulnerability Management

cancel Contact Center Management

check_circle Customer Feedback Surveys

cancel Customer Service Software

cancel Customer Support Software

cancel Live Chat CRM Integration

cancel Machine Learning Software

cancel Mobile Payments & Invoicing

cancel Natural Language Dialogue

cancel Online Portal for Tenants

cancel Sales Pipeline Management

cancel Small Business Scheduling

cancel Channel & Initiation Support

cancel Contact Center Outsourcing

cancel Customer Feedback & Profiles

cancel Customer Support Ticketing

cancel Integrations & Extensibility

cancel Sales Engagement Platforms

cancel Account Management Software

cancel AI-Integrated CRM Solutions

cancel Anti-Virus And Anti-Malware

cancel Business Process Management

cancel Customer Service Automation

cancel Feedback Analytics Software

cancel Knowledge Base & Self-Service

cancel Multi-Factor Authentication

cancel Sales Acceleration Software

cancel Video Surveillance Software

cancel Call Center & Queue Management

cancel Call Reporting and Analytics

cancel Customer Self-Service Portal

cancel Integration with Other Tools

cancel Omnichannel Support Software

cancel Self-Service Portal Software

cancel SF Customer Service Software

cancel Task and Activity Management

cancel Task Assignment And Tracking

cancel Customer Communications Tools

cancel Customer Feedback and Surveys

cancel Deterministic Execution Layer

cancel Remote Video Support Software

cancel Security Audits And Reporting

cancel Appointment & Booking Management

cancel Automated Appointment Reminder

cancel Barcode And QR Code Generation

cancel Call Transfer and Conferencing

cancel Customer Experience Management

cancel Customer Self-Service Software

cancel Escalation Management Software

cancel Interactive Voice Response (IVR)

cancel Call Center Management Software

cancel Collaboration and Communication

cancel Content and Document Management

cancel Conversational Support Software

cancel CRM-Integrated Support Software

cancel Customer Communication Tracking

cancel Other Customer Service Software

cancel Analytics and Reporting Software

cancel Appointment Management/Scheduling

cancel Automated Responses And Chatbots

cancel Customer Feedback & SLA Management

cancel Integration with Marketing Tools

cancel Analytics and Analytics Reporting

cancel Configuration Management Database

cancel Integration with Third-Party Apps

cancel Voicemail and Callback Management

cancel Digital Customer Service Platforms

cancel Knowledge Base / Self-Service Portal

cancel Conversational Intelligence Software

cancel Customer Relationship Management (CRM)

cancel Customer Service Automation Software

cancel Omnichannel Customer Support Software

cancel Multilingual Customer Support Software

cancel Data Science & Machine Learning Platforms

cancel Enterprise Feedback Management Software

cancel Chatbots / Automated responses And Chatbots

cancel Omnichannel Support / Multi-Channel Support

cancel Integration with Help Desk and Support Systems

cancel Knowledge Base / Content Creation and Management

Pros & Cons

Pros

checkProvides detailed call logs and analytics

checkAllows supervisors to monitor ongoing calls

checkCloud-based calling simplifies team operations

Cons

closeIVR transfer occasionally experiences a noticeable delay

closeTechnical stability concerns raised by customers

User Reviews

0.0

star star star star star

0 reviews

Positive

Neutral

Negative

rate_review

No reviews yet

Be the first to share your experience with Knowlarity.

Frequently Asked Questions

Knowlarity provides support through phone, email, online form, customer portal, and knowledge base.

No, Knowlarity does not have a mobile app.

Yes, Knowlarity offers an API.

Knowlarity offers a range of pricing plans across its products. Cloud Contact Center plans start from ₹1,999/agent/month for the unlimited plan, ₹2,999 for Inbound and Contact Center, ₹3,499 for Inbound and Outbound, and Custom pricing for Lead Management with Tentacle. Softphone solutions with MPLS are ₹1,999 for Unlimited Inbound and ₹2,999 for Inbound + Outbound, while WebRTC (10 agents) plans are ₹1,499 for Unlimited Inbound + Paid Outbound and ₹1,999 for Unlimited Inbound + Outbound. Missed Call plans are ₹5,000/month with 2 lakh free missed calls. Toll-free number plans range annually from ₹21,000 (Basic) to ₹28,800 (Advance) and ₹46,200 (Premium), while prepaid annual plans range from ₹16,800 (Advance) to ₹34,200 (Premium) and ₹60,000 (Premium Plus). A 7-day free trial is also available; contact us today for a detailed Knowlarity cost breakdown for your organization.

Knowlarity primarily supports English and Hindi; beyond that, the Text-to-Speech solution supports over 125 languages.

Knowlarity offers integration with Zoho SalesIQ, Zoho CRM software, Zoho Recruit, and Zoho Desk.

Knowlarity features are used across industries and sectors, including automobile, healthcare, education, travel tourism and hospitality, information technology, banking and financial services, and real estate.

Still deciding on Knowlarity?

Talk to a specialist — they'll compare it against your shortlist for free.

chat_bubbleTalk to an expert

Knowlarity

How would you rate the overall quality?

Overall Rating

☆ ☆ ☆ ☆ ☆

Ease of Use

Value for Money

Customer Support

Functionality