Level AI
Transform your contact center with Level AI, automating quality assurance and enhancing agent performance through real-time assistance and actionable insights.
Level AI revolutionizes quality assurance and boosts agent effectiveness by providing real-time support. Although a few users have pointed out that sentiment analysis may sometimes misinterpret neutral discussions, the platform's extensive interaction tracking and user-friendly audio graph navigation significantly enhance operational understanding. In summary, it reshapes contact centers by offering valuable insights derived from customer interactions.
What Is Level AI?
Level AI is an advanced cloud-based platform focused on enhancing contact center intelligence, specifically tailored for customer service teams. This solution automates quality assurance processes and boosts agent performance. Leveraging its generative AI-driven QA-GPT model, it scores conversations using custom scorecards with remarkable accuracy, similar to human evaluation. This innovation removes the constraints of manual reviews. Additionally, its real-time agent assist feature provides contextual insights during live interactions, which helps decrease handling times and enhances first-call resolution rates. The platform evaluates customer interactions across various channels including voice, chat, and email. This capability allows it to uncover customer intent, sentiment patterns, and coaching opportunities often overlooked by conventional systems.
Level AI Pricing
The pricing for Level AI is customized based on individual business needs. Reach out to us today for a tailored quote that suits your organization.
Level AI Integrations
Level AI can seamlessly integrate with a variety of telephony systems, Customer Relationship Management (CRM) platforms, and workforce management tools such as:
Five9 software
Salesforce
Zendesk
Kustomer software
Talkdesk
Schedule a complimentary demo of Level AI to explore its integration features further.
Who Is Level AI For?
This platform caters to organizations managing customer-oriented contact centers, including sectors such as:
Financial services
Healthcare
Insurance
Retail
Is Level AI Right For You?
If your contact center faces challenges with inconsistent quality assurance and lacks visibility into agent performance metrics, then Level AI could be the solution you need. It effectively tackles these issues by automating QA through QA-GPT, offering real-time guidance to agents, and presenting Voice-of-Customer insights. This platform is particularly well-suited for mid-market and enterprise-level contact centers. Furthermore, Level AI has earned recognition as a 2023 Gartner Cool Vendor™ and adheres to GDPR and PCI standards, boasting ISO 27001 and SOC certifications.
Still unsure whether Level AI is the right choice for you? Please reach out to our customer support team at info@softwareseekers.com for additional assistance.