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Level AI

Level AI revolutionizes quality assurance and boosts agent effectiveness by providing real-time support. Although a few users have pointed out that sentiment an...

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Level AI revolutionizes quality assurance and boosts agent effectiveness by providing real-time support. Although a few users have pointed out that sentiment an...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Level AI revolutionizes quality assurance and boosts agent effectiveness by providing real-time support. Although a few users have pointed out that sentiment analysis may sometimes misinterpret neutral discussions, the platform's extensive interaction tracking and user-friendly audio graph navigation significantly enhance operational understanding. In summary, it reshapes contact centers by offering valuable insights derived from customer interactions.

Product Details

What Is Level AI?

Level AI is an advanced cloud-based platform focused on enhancing contact center intelligence, specifically tailored for customer service teams. This solution automates quality assurance processes and boosts agent performance. Leveraging its generative AI-driven QA-GPT model, it scores conversations using custom scorecards with remarkable accuracy, similar to human evaluation. This innovation removes the constraints of manual reviews. Additionally, its real-time agent assist feature provides contextual insights during live interactions, which helps decrease handling times and enhances first-call resolution rates. The platform evaluates customer interactions across various channels including voice, chat, and email. This capability allows it to uncover customer intent, sentiment patterns, and coaching opportunities often overlooked by conventional systems.

Level AI Pricing

The pricing for Level AI is customized based on individual business needs. Reach out to us today for a tailored quote that suits your organization.

Level AI Integrations

Level AI can seamlessly integrate with a variety of telephony systems, Customer Relationship Management (CRM) platforms, and workforce management tools such as:

  • Five9 software

  • Salesforce

  • Zendesk

  • Kustomer software

  • Talkdesk

Schedule a complimentary demo of Level AI to explore its integration features further.

Who Is Level AI For?

This platform caters to organizations managing customer-oriented contact centers, including sectors such as:

  • Financial services

  • Healthcare

  • Insurance

  • Retail

Is Level AI Right For You?

If your contact center faces challenges with inconsistent quality assurance and lacks visibility into agent performance metrics, then Level AI could be the solution you need. It effectively tackles these issues by automating QA through QA-GPT, offering real-time guidance to agents, and presenting Voice-of-Customer insights. This platform is particularly well-suited for mid-market and enterprise-level contact centers. Furthermore, Level AI has earned recognition as a 2023 Gartner Cool Vendor™ and adheres to GDPR and PCI standards, boasting ISO 27001 and SOC certifications.

Still unsure whether Level AI is the right choice for you? Please reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
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✘ customizable dashboards
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✘ real time communication
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✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Provides accurate conversation tagging and insights
  • ✔ Enables real-time agent assistance during calls
  • ✔ Provides automated QA and reporting workflows

Cons

  • ✘ Notifications are delayed occasionally
  • ✘ Interface requires usability improvements

Price

Professional

Custom

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Ratings

★ ★ ★ ★ ★
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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software primarily supports the English language.

Yes, it offers an API.

No, Level AI doesn’t offer a mobile app.

Level AI offers custom pricing plans tailored to each organization's contact center size, call volume, and specific requirements. Contact us for a Level AI cost estimate.

Level AI offers support through ticketing and a comprehensive resource center.

Level AI integrates with Five9, Salesforce, Zendesk, Kustomer, and Talkdesk.

Typical users of Level AI include organizations in financial services, healthcare, insurance, and retail sectors.