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Live Support

Live Support allows teams to connect with customers immediately via real-time chat, personalized messaging, and comprehensive visitor analytics. Although it doe...

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Live Support allows teams to connect with customers immediately via real-time chat, personalized messaging, and comprehensive visitor analytics. Although it doe...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Live Support allows teams to connect with customers immediately via real-time chat, personalized messaging, and comprehensive visitor analytics. Although it does not include built-in video capabilities, it is well-suited for small to medium-sized enterprises aiming to enhance their customer service responsiveness and overall satisfaction.

Product Details

What Is Live Support?

Live Support is a comprehensive communication tool tailored for businesses aiming to deliver instantaneous customer assistance through live chat and SMS. Key features include customizable chat widgets, proactive chat campaigns, skill-based routing, and visitor insights. This software empowers organizations to boost customer satisfaction, minimize cart abandonment rates, and enhance conversions by facilitating direct interactions with both website visitors and mobile users.

Live Support Pricing

The vendor provides the following pricing options:

  • Chat Only-Basic: $19/agent/month

  • Basic: $29/agent/month

  • Chat Only-Professional: $39/agent/month

  • Professional: $59/agent/month

  • Business: $99/agent/month

A 15-day free trial is also available. Don't hesitate to request a customized Live Support pricing quote for your business today!

Please note that pricing may change.

Live Support Integrations

The vendor has not specified any third-party integrations for this software. To explore its features and potential compatibility, consider requesting a demo of Live Support.

Who Is Live Support For?

This software is perfect for various industries and business sectors, including:

  • E-commerce

  • Retail

  • Customer service

  • Online sales

Is Live Support Right For You?

If your business aims to connect with customers in real time through live chat and SMS, Live Support provides a unified communication platform designed to enhance direct engagement and elevate customer satisfaction. It features skill-based routing, proactive chat campaigns, and is compatible across multiple devices and web browsers.

Additionally, Live Support utilizes Secure Socket Layer (SSL) encryption to safeguard your data. It caters to small and large enterprises looking to improve customer service and drive sales through timely support and personalized communication.

If you're still uncertain whether Live Support is the best choice for you, reach out to our customer support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Customizable chat widgets and messaging
  • ✔ Real-time chat improves customer engagement
  • ✔ Skill-based routing optimizes agent efficiency

Cons

  • ✘ Limited advanced reporting features
  • ✘ Lacks multi-channel options

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Live Support features are used by teams across a wide range of industries and business departments, including customer service, e-commerce, and retail.

Information about third-party integrations has not been specified by the vendor.

Live Support price plans are structured based on features and agent count: Chat Only-Basic at $19/agent/month, Basic at $29/agent/month, Chat Only-Professional at $39/agent/month, Professional at $59/agent/month, and Business at $99/agent/month. Get a detailed Live Support cost breakdown tailored to your specific requirements.

Live Support offers support through an online contact form.

No, Live Support does not offer a dedicated mobile app.

Live Support primarily supports the English language.

No, Live Support does not offer an API.