Live Support

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Boost customer satisfaction with Live Support's real-time chat and customizable messaging. Engage your audience and enhance service responsiveness today!

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Product Overview

Live Support allows teams to connect with customers immediately via real-time chat, personalized messaging, and comprehensive visitor analytics. Although it does not include built-in video capabilities, it is well-suited for small to medium-sized enterprises aiming to enhance their customer service responsiveness and overall satisfaction.

Product Details

What Is Live Support?

Live Support is a comprehensive communication tool tailored for businesses aiming to deliver instantaneous customer assistance through live chat and SMS. Key features include customizable chat widgets, proactive chat campaigns, skill-based routing, and visitor insights. This software empowers organizations to boost customer satisfaction, minimize cart abandonment rates, and enhance conversions by facilitating direct interactions with both website visitors and mobile users.

Live Support Pricing

The vendor provides the following pricing options:

Chat Only-Basic: $19/agent/month
Basic: $29/agent/month
Chat Only-Professional: $39/agent/month
Professional: $59/agent/month
Business: $99/agent/month

A 15-day free trial is also available. Don't hesitate to request a customized Live Support pricing quote for your business today!

Please note that pricing may change.

Live Support Integrations

The vendor has not specified any third-party integrations for this software. To explore its features and potential compatibility, consider requesting a demo of Live Support.

Who Is Live Support For?

This software is perfect for various industries and business sectors, including:

E-commerce
Retail
Customer service
Online sales

Is Live Support Right For You?

If your business aims to connect with customers in real time through live chat and SMS, Live Support provides a unified communication platform designed to enhance direct engagement and elevate customer satisfaction. It features skill-based routing, proactive chat campaigns, and is compatible across multiple devices and web browsers.

Additionally, Live Support utilizes Secure Socket Layer (SSL) encryption to safeguard your data. It caters to small and large enterprises looking to improve customer service and drive sales through timely support and personalized communication.

If you're still uncertain whether Live Support is the best choice for you, reach out to our customer support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkCustomizable chat widgets and messaging

checkReal-time chat improves customer engagement

checkSkill-based routing optimizes agent efficiency

Cons

closeLimited advanced reporting features

closeLacks multi-channel options

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Frequently Asked Questions

Live Support features are used by teams across a wide range of industries and business departments, including customer service, e-commerce, and retail.

Information about third-party integrations has not been specified by the vendor.

Live Support price plans are structured based on features and agent count: Chat Only-Basic at $19/agent/month, Basic at $29/agent/month, Chat Only-Professional at $39/agent/month, Professional at $59/agent/month, and Business at $99/agent/month. Get a detailed Live Support cost breakdown tailored to your specific requirements.

Live Support offers support through an online contact form.

No, Live Support does not offer a dedicated mobile app.

Live Support primarily supports the English language.

No, Live Support does not offer an API.

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