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LiveAgent

LiveAgent serves as a comprehensive help desk solution tailored to improve customer interactions across various platforms, such as email, live chat, and social...

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LiveAgent serves as a comprehensive help desk solution tailored to improve customer interactions across various platforms, such as email, live chat, and social...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

LiveAgent serves as a comprehensive help desk solution tailored to improve customer interactions across various platforms, such as email, live chat, and social media. Although the initial configuration may necessitate some technical support, the broad range of integration possibilities and automated processes significantly boost productivity.

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Product Details

What Is LiveAgent?

Overview

LiveAgent is a software solution tailored for businesses spanning various sectors, with a primary goal of enhancing customer service interactions. It delivers comprehensive tools to handle customer inquiries across multiple channels, effectively tackling issues like delayed responses and chaotic communication. By unifying different communication resources into one platform, it enables businesses to optimize their customer support operations.

LiveAgent Pricing

This software provides four distinct pricing tiers:

  • Small: $15 per agent per month

  • Medium: $29 per agent per month

  • Large: $49 per agent per month

  • Enterprise: $69 per agent per month

The cost of LiveAgent may vary based on the type of organization and specific requirements. Users can obtain pricing information for the plan that best meets their needs.

Note: Prices may change.

LiveAgent Integrations

This software integrates smoothly with a wide array of business applications, including:

  • WhatsApp

  • WordPress

  • Magento

  • Shopify

  • Mailchimp

  • Slack

  • Pipedrive

  • Viber

Consider watching a free demo of LiveAgent to explore its integration capabilities further.

Who Is LiveAgent For?

LiveAgent is aimed at businesses of all sizes across diverse industries and fields, such as:

  • Education management

  • Information Technology (IT)

  • Entertainment

  • Consumer services

  • Automotive

  • Leisure and tourism

  • Luxury goods and jewelry

Is LiveAgent Right For You?

Renowned in the customer support arena, LiveAgent equips organizations to enhance efficiency and customer satisfaction, thereby nurturing loyalty and positive interactions. It boosts revenue and productivity while providing a high resolution rate in call centers. Additionally, the software is both scalable and secure.

If you're still uncertain whether LiveAgent suits your needs, feel free to reach out to our customer support team at info@softwareseekers.com, and they will assist you in making an informed choice.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Has a user-friendly interface
  • ✔ Offers multi-channel support
  • ✔ In-depth reporting tools to streamline customer communications

Cons

  • ✘ Initial training is required for novice users
  • ✘ There can be performance issues during peak times

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, LiveAgent offers an API.

LiveAgent supports several languages, including English, Danish, French, Dutch, German, and Estonian.

LiveAgent integrates with WhatsApp, WordPress, Magento, Slack, and more.

Yes, LiveAgent has a mobile app.

LiveAgent price starts at $15/agent/month for the Small plan, $29/agent/month for the Medium plan, $49/agent/month for the Large plan, and $69/agent/month for the Enterprise plan. Users can get pricing for a tailor-made plan.

The typical users of LiveAgent are those who use consumer services, automotive, and IT.

LiveAgent offers phone support, chat, email, helpdesk, Knowledge Base, and FAQs.