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LiveHelp

LiveHelp provides a robust LiveHealth feature that facilitates secure video consultations and effective patient management, all within one platform. It streamli...

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LiveHelp provides a robust LiveHealth feature that facilitates secure video consultations and effective patient management, all within one platform. It streamli...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

LiveHelp provides a robust LiveHealth feature that facilitates secure video consultations and effective patient management, all within one platform. It streamlines the scheduling of remote care for clinics while ensuring compliance with GDPR privacy regulations. While some users have mentioned that the installation process may need technical support, the platform’s LiveChat and multi-channel assistance, combined with comprehensive analytics, effectively consolidate all communications.

Product Details

What Is LiveHelp?

LiveHelp is a comprehensive digital customer service platform that integrates chat, ticketing, and messaging tools into one cohesive system. By merging real-time live chat with asynchronous ticket management, it enables businesses to assist their customers efficiently while minimizing delays. Among its features is LiveMessage, which aggregates popular instant messaging applications like WhatsApp and Telegram, allowing clients to connect with support through their preferred channels. This strategy enhances service continuity and accelerates resolution times across the board.

LiveHelp Pricing

The pricing structure for LiveHelp is tailored to individual needs. The LiveSuite provides the following pricing options:

  • Multichannel plan: custom pricing

  • Omnichannel plan: custom pricing

  • Omnichannel pro plan: custom pricing

To receive a customized pricing quote for your organization, please request one.

Note: Pricing may vary.

LiveHelp Integrations

This software seamlessly integrates with various platforms, including:

  • Salesforce

  • Microsoft Dynamics 365

  • Jira software

  • Google Home

  • Nexi

Schedule a complimentary LiveHelp demo to explore its integration capabilities further.

Who Is LiveHelp For?

LiveHelp caters to a diverse range of sectors, such as:

  • E-commerce

  • Financial Services

  • Telecommunications

  • Education

  • Logistics

Is LiveHelp Right For You?

If your customer service teams are finding it challenging to manage inquiries scattered across various channels like chat, social media, and email—resulting in delayed responses and decreased satisfaction—then LiveHelp can provide a solution. It consolidates chats, tickets, and messages into a single platform that intelligently directs issues, aids agents in responding swiftly, and guarantees consistent record maintenance. Numerous reputable companies, including ParcelValue, rely on LiveHelp’s omnichannel solution to handle their support demands effectively.

If you still have questions about whether LiveHelp is the right fit for you, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Excellent integration capabilities with popular CRM systems
  • ✔ Effective system for consolidating email and social tickets
  • ✔ AI tools greatly enhance agent speed and query deflection

Cons

  • ✘ Performance can be slow under load/peak hours
  • ✘ Support gaps can slow down problem resolution

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

LiveHelp offers custom-priced plans for clients to meet organization-specific requirements. Request a personalized LiveHelp pricing quote for your business.

LiveHelp integrates with multiple platforms, including Salesforce, Microsoft Dynamics 365, Zoho CRM, and Google Home.

Yes, LiveHelp has a dedicated mobile application for iOS and Android, allowing agents to manage chats and tickets remotely.

Typical users include organizations in e-commerce, retail, healthcare, telecom, and education industries.

LiveHelp is primarily available in Italian and English.

Yes. LiveHelp offers API support to integrate with CRM or custom backend systems

It offers support via email, live chat, video chat, WhatsApp, and tickets.