LiveHelp

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Experience secure video consultations and streamlined patient management with LiveHelp, your all-in-one solution for remote care scheduling.

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Product Overview

LiveHelp provides a robust LiveHealth feature that facilitates secure video consultations and effective patient management, all within one platform. It streamlines the scheduling of remote care for clinics while ensuring compliance with GDPR privacy regulations. While some users have mentioned that the installation process may need technical support, the platform’s LiveChat and multi-channel assistance, combined with comprehensive analytics, effectively consolidate all communications.

Product Details

What Is LiveHelp?

LiveHelp is a comprehensive digital customer service platform that integrates chat, ticketing, and messaging tools into one cohesive system. By merging real-time live chat with asynchronous ticket management, it enables businesses to assist their customers efficiently while minimizing delays. Among its features is LiveMessage, which aggregates popular instant messaging applications like WhatsApp and Telegram, allowing clients to connect with support through their preferred channels. This strategy enhances service continuity and accelerates resolution times across the board.

LiveHelp Pricing

The pricing structure for LiveHelp is tailored to individual needs. The LiveSuite provides the following pricing options:

Multichannel plan: custom pricing
Omnichannel plan: custom pricing
Omnichannel pro plan: custom pricing

To receive a customized pricing quote for your organization, please request one.

Note: Pricing may vary.

LiveHelp Integrations

This software seamlessly integrates with various platforms, including:

Salesforce
Microsoft Dynamics 365
Jira software
Google Home
Nexi

Schedule a complimentary LiveHelp demo to explore its integration capabilities further.

Who Is LiveHelp For?

LiveHelp caters to a diverse range of sectors, such as:

E-commerce
Financial Services
Telecommunications
Education
Logistics

Is LiveHelp Right For You?

If your customer service teams are finding it challenging to manage inquiries scattered across various channels like chat, social media, and email—resulting in delayed responses and decreased satisfaction—then LiveHelp can provide a solution. It consolidates chats, tickets, and messages into a single platform that intelligently directs issues, aids agents in responding swiftly, and guarantees consistent record maintenance. Numerous reputable companies, including ParcelValue, rely on LiveHelp’s omnichannel solution to handle their support demands effectively.

If you still have questions about whether LiveHelp is the right fit for you, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkExcellent integration capabilities with popular CRM systems

checkEffective system for consolidating email and social tickets

checkAI tools greatly enhance agent speed and query deflection

Cons

closePerformance can be slow under load/peak hours

closeSupport gaps can slow down problem resolution

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Frequently Asked Questions

LiveHelp offers custom-priced plans for clients to meet organization-specific requirements. Request a personalized LiveHelp pricing quote for your business.

LiveHelp integrates with multiple platforms, including Salesforce, Microsoft Dynamics 365, Zoho CRM, and Google Home.

Yes, LiveHelp has a dedicated mobile application for iOS and Android, allowing agents to manage chats and tickets remotely.

Typical users include organizations in e-commerce, retail, healthcare, telecom, and education industries.

LiveHelp is primarily available in Italian and English.

Yes. LiveHelp offers API support to integrate with CRM or custom backend systems

It offers support via email, live chat, video chat, WhatsApp, and tickets.

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